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Medical SecretaryinPrescotinPrescotPUBLISHED MON 4 NOV 2024

Band 3: £24,071 to £25,674 a year per annum, pro rata  PERMANENT  GOOD SALARY 

EMPATHYNHS

Mersey and West Lancashire Teaching Hospitals NHS TrustFollow Mersey and West Lancashire Teaching Hospitals NHS Trust

The Mersey and West Lancashire Teaching Hospitals NHS Trust is seeking full-time and part-time Medical Secretaries to join their team at Whiston and St Helens hospital sites, in response to the expansion of their theatre facilities. The role involves providing comprehensive administrative support within the Clinical Support Services division, including clinical typing across medical and surgical specialties. Candidates should possess strong organisational and interpersonal skills, proficiency in audio-typing and word processing, and ideally hold qualifications such as RSA Level 3/OCR typing or an AMSPAR certificate.

Key responsibilities include quality checking clinical documentation, mentoring staff, managing patient referrals, typing clinical correspondence, handling phone inquiries with tact and empathy, and ensuring the efficient flow of office tasks. Applicants will need to be capable of working independently in a fast-paced environment, meeting tight deadlines, and collaborating with a team to maintain optimal office operations. Training will be provided as necessary, and preferences regarding working hours and site locations will be discussed during the interview process.

More about the NHS
The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values.Learn more...
Useful skills for a Medical Secretary:
To work as a Medical Secretary in the UK, you should possess a combination of technical, administrative, and interpersonal skills. Here are the key skills and qualifications that are often required:
Essential Skills:
1. Organizational Skills: Ability to manage multiple tasks, prioritize effectively, and keep track of appointments, medical records, and correspondence.
2. Communication Skills: Strong written and verbal communication skills to interact with healthcare professionals, patients, and other stakeholders.
3. Computer Literacy: Proficiency in using Microsoft Office (Word, Excel, Outlook) and medical software (like NHS systems, EMIS, or SystmOne).
4. Typing Skills: Fast and accurate typing skills are essential for transcription and data entry.
5. Attention to Detail: Accuracy is critical when handling patient records, medical documents, and databases.
6. Confidentiality Awareness: Understanding of patient confidentiality and data protection laws (e.g., GDPR) to ensure sensitive information is handled appropriately.
7. Knowledge of Medical Terminology: Familiarity with medical terminology, procedures, and anatomy to understand documents and communicate effectively in a healthcare environment.
8. Customer Service Skills: Ability to assist patients and address their inquiries empathetically and professionally.
9. Teamwork: Ability to work within a multidisciplinary team and collaborate with healthcare professionals.
10. Problem-Solving Skills: Capacity to handle issues that may arise and find solutions quickly.
Qualifications:
- Education: A minimum of GCSEs in English and Maths is usually required. A qualification in business administration or medical administration can be advantageous.
- Experience: Previous experience in an administrative role, especially in a healthcare setting, is beneficial but not always essential.
- Professional Development: Consider obtaining certifications related to medical administration or secretarial work to enhance your qualifications.
Additional Skills:
- Time Management: Ability to manage time effectively and meet deadlines.
- Adaptability: Flexibility to handle changing workloads and environments in a busy medical practice.
- Knowledge of NHS Protocols: Understanding of NHS procedures, policies, and regulations can be helpful.
Conclusion
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