Ward Receptionist inNottingham inNottingham PUBLISHED THU 14 NOV 2024

Band 2 PERMANENT
MATERNITY NHS

Nottingham University Hospitals NHS Trusts rXFTXuw5

The role of Ward Receptionist at Nottingham University Hospitals NHS Trust involves joining a dedicated team on Lawrence Ward at City Hospital, with responsibilities extending to other maternity wards. As the first point of contact for patients and visitors, the position requires a friendly demeanor, excellent communication skills, and the ability to work both independently and as part of a team in a busy environment. Key tasks include managing reception duties, maintaining patient records, and utilizing the Medway PAS computer system for data management, while consistently delivering high-quality customer service.

Candidates must demonstrate self-motivation, strong organisational skills, and professionalism, ensuring courteous interactions with patients, relatives, healthcare professionals, and other departments. The role also emphasises adhering to health and safety standards and supporting the overall functioning of the ward, alongside maintaining the Trust's values and policies.

This is an exciting opportunity for a Ward Receptionist to join a diverse and motivated team that are dedicated to the development of skills and the delivery of high quality safe care. The post is on Lawrence Ward City Hospital, with rotation to other maternity wards

As the Ward Receptionist, you will often be the first point of contact for patients and visitors when entering the ward so a friendly, welcoming smile and excellent communication skills are essential.

As a caring and positive person, you will need to be able to work as part of an established team, have the ability to work flexibly and be committed to ensuring the smooth running of reception.

We are looking for an individual who is self-motivated, content with working in a busy environment and who has good time management skills.

You must have excellent written and oral communication skills with the ability to work autonomously and as part of a team. It is essential that you act professionally at all times.

In addition to the below summary, you need to familiarise yourself with the full Job Description and Person Specification documents attached to this advert.

Tasks will include but not be limited to fulfilling all necessary reception, clerical, administrative and general tasks required to facilitate and record patient information using technology systems. Staff are expected to be courteous and considerate at all times and have excellent customer care skills.

After appropriate training, the post holder will be required to utilise the hospital Medway PAS computer system to capture and update necessary data, and to use the case note tracing system to accurately record the movement of paper based health records.

The role requires close liaison with other services within NUH and the provision of a courteous, reliable and quality consumer service to patients, relatives and carers, healthcare professionals, internal departments and outside organisations

About us
This role involves the maintenance of patient records, liaising and communicating with the multidisciplinary team, patients and families, maintaining and upholding Trust values including following policies and procedures and supporting the ward area with general duties to maintain standards including health and safety and infection prevention.

More information related to this job opportunity, from jobsincare:

Possible interview questions for this job Click to view Start practice interview NEW!

Please wait...this will take a moment...

More about the NHS

The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values. Learn more...

Useful skills for a Ward Receptionist: Click to view

To work as a Ward Receptionist in the UK, you will need a combination of technical and interpersonal skills. Here are some key skills that are typically required:

1. Communication Skills: Strong verbal and written communication skills are crucial for interacting with patients, visitors, and healthcare staff.

2. Customer Service Skills: Providing excellent service to patients and visitors is essential. This includes being friendly, patient, and helpful.

3. Organizational Skills: Ability to manage multiple tasks efficiently, keep records organized, and maintain a tidy reception area.

4. Computer Skills: Proficiency in using computer systems for data entry, managing patient records, and using scheduling software.

5. Attention to Detail: An eye for detail is important for accurate record-keeping and ensuring that patient information is correctly logged.

6. Confidentiality Awareness: Understanding the importance of confidentiality and data protection, especially regarding patient information, in line with GDPR and NHS protocols.

7. Problem-Solving Skills: Ability to address and resolve issues that may arise in a busy hospital environment, such as scheduling conflicts or addressing patient inquiries.

8. Teamwork: Being able to work well within a team and collaborate with other healthcare professionals is essential.

9. Time Management: Efficiently managing time to prioritize tasks and handle the daily demands of a healthcare setting.

10. Empathy and Compassion: Understanding the needs and concerns of patients and their families, and providing emotional support when necessary.

11. Multitasking Ability: The role often requires juggling several responsibilities at once, so being able to manage tasks simultaneously is important.

More from Nottingham University Hospitals NHS Trusts

Eye Casualty ReceptionistinNottingham

Security Team Leader CCTV)inNOTTINGHAM

Associate PractitionerinNottingham

inNottingham

52.99125289916992 -1.1584244966506958 Nottingham

in Nottingham click to show distance

Click to enable the interactive map at this job's location

Locations are approximate. Learn more

What might it look like to work here?
Stand by, we'll show you...

This image is not representative. Learn more