ELA - Business Operations Manager inBurnley inBurnley PUBLISHED 18 OCT 2024

To support the Alliance CEO and Board on the development (both strategic and operational) of the Alliance, in the context of emerging national and local policy; including new models of care and wider system integration.

Please note - Interviews for chosen applicants will take place on 19/11/24 at ELA HQ.

The post holder will

support the Alliance CEO and Board in service development, operational management, and evaluation of both existing and proposed new patient services

support partnership work, including new models of care

be central to ensuring robust arrangements for engaging with all key stakeholders, together with a patient-centred approach to service planning and development and appropriate engagement mechanisms with the public

provide leadership and support for innovation and development of existing services in line with their service specifications and key deliverables

foster relationships with PCNs and member practices to ensure appropriate feedback loops and continuous development of services to meet local need

About us

Management Responsibilities

• support the ELA CEO in operationalising, managing and monitoring ELA services
• support the delivery of key organisational objectives through resource planning and performance management
• support the CEO in ensuring that service development and delivery is proactive, and maintain up to date knowledge of national plans, policies and strategies
• support achievement of contractual KPIs including regular reports to the Commissioner as required
• ensure compliance with CQC regulations
• ensure facilities for service delivery are suitable and appropriate, and subject to due diligence
• support the CEO in any service negotiations, contract discussions and tenders
• work with colleagues to ensure retention of services and contract extensions
• conduct organisation wide internal audit to maintain standards to CQC level and above
• maintain, improve and further develop relationships with East Lancs PCNs and ensure an understanding of their service and workforce needs
• provide operational management to the teams/leads and direct line management of any staff put in post or contracted to the network.

Analytical and Judgement skills

• interpret statistical data to inform service delivery and support the development of options appraisals where appropriate
• work with the CEO and Chair to analyse and interpret information and indicators, evaluating a range of options in respect of health and social care need
• interpret and filter information from a range of sources to support the production of service plans and strategies, business case production and other service development initiatives
• support the evaluation of service provision using both internal and externally sourced material
• support the CEO in preparing service-related information for presentation to the Board
• manage complex, sensitive or contentious information appropriately, and handle barriers to understanding and acceptance of services

Planning and Organising

• support the formulation of business plans for ELA CIC services, involving partners where necessary
• develop operational plans as a basis for monitoring performance against objectives
• support detailed service reviews on service areas within ELA CIC
• engage in the review of plans and contribute to the proposal of adjustments or changes in response to national policy guidance
• undertake key tasks in the preparation, implementation and monitoring of patient and public involvement.
• participate in the development of new ways of working
• contribute to the formulation of public documents, consultations, external and internal audits (as required)
• demonstrate excellent communication skills; written, oral and electronic
• maintain knowledge and skills around health care services and demonstrate a knowledge of the wider NHS agenda

Policy and Service Development

• support the development of a range of initiatives and strategic service developments for ELA CIC that facilitate improved care
• support the development of service plans which are informed by analysis of activity, performance information and evidence of good practice
• support the development, implementation and monitoring of service frameworks
• implement a range of policies and standard operating procedures for ELA CIC
• support development of an appropriate governance framework for the smooth operation of the Alliance and the delivery of its plan

General Responsibilities

All employees should understand that it is their personal responsibility to comply with all organisational and statutory requirements (e.g. health and safety, equal treatment and diversity, confidentiality and clinical governance).

Codes of Conduct

All clinical staff must comply with their respective Code of Professional Conduct set by their registration body.

Conflict of Interests

ELA CIC is responsible for ensuring that the services for patients in its care meet the highest standards. Equally, it is responsible for ensuring that staff do not abuse their official position, to gain or benefit themselves, their family or friends.

Equality and Diversity

ELA is committed to eliminating unlawful discrimination and promoting equality of opportunity. All staff have a personal responsibility to contribute towards an inclusive and supportive environment for patients, carers, visitors and other colleagues from all the equality strands (race, gender, age, sexual orientation, religion, disability). Staff have a personal responsibility to:

• Ensure their behaviour is not discriminatory.
• Does not cause offence.
• Challenge the inappropriate behaviours of others.
• Adhere to the ELAs values.

Vulnerable Groups

All staff must:

Carry out responsibilities in such a way as to minimize risk of harm to children, young people and vulnerable adults and to promote their welfare in accordance with the Children Act 2004, Working Together to Safeguard Children (2006) and No Secrets guidance (DH 2000).

Demonstrate an understanding of and adhere to the organisations child protection and adult protection policies.

Health and Safety

Under the provisions contained in the Health and Safety at Work Act 1974, it is the duty of every employee to:

• Take reasonable care of themselves and for others at work.
• To co-operate with ELA as far as is necessary to enable them to carry out their legal duty.
• Not to intentionally or recklessly interfere with anything provided including.
• personal protective equipment for Health and Safety or welfare at work.

Management is responsible for the implementation of suitable arrangements to ensure the health, safety and welfare of all employees at work and the health and safety of other persons who may be affected by their activities. Where health and safety matters cannot be resolved the Chief Executive must be notified.

Managers are responsible for the health and safety management of all activities, areas and staff under their control. This includes responsibility for ensuring risk assessments are completed and implementation of suitable and sufficient control measures put in place.

Health and safety issues are dealt with at the lowest level of management practicable. Where health and safety matters cannot be resolved at a particular management level the appropriate Senior Manager must be notified.

Everyone has a responsibility for contributing to the reduction of infections.

ELA is committed to safeguarding and promoting the welfare of all children, young people and vulnerable adults, and as such expects all staff to share this commitment.

Quality and Clinical Governance

Quality in Health Care delivery has three core dimensions: Patient Safety, Patient Experience and Clinical Effectiveness.

Clinical Governance is about the systems, processes and behaviours to ensure that high quality services are provided to patients. Every member of staff has a role to play in striving for excellence: it is important that everyone is aware of and follows policies and procedures that govern their work; and if something goes wrong, everyone has an obligation to report it so lessons can be learned from mistakes, incidents and complaints.

If any member of staff has concerns on any clinical governance matters, they should raise them with their line manager, professional adviser, or a more senior member of management.

Information Governance

It is the responsibility of all staff to respect the confidentiality of patients and staff, as specified in the Caldicott Principles, Data Protection Act and the Human Rights Act. It is the duty of every employee to:

• Only access person identifiable information as required in the execution of their duties.
• Only disclose information appropriately, in line with the Data Protection Act 1998.
• To ensure good quality data by recording, promptly and accurately, clinical and nonclinical information within agreed timescales to PAS, the health record or the appropriate clinical or non-clinical information system
• Maintain the confidentiality of their password / username and if in possession of a Smartcard abiding by the terms and conditions of its use.

For more information on this job please see supporting information for Job Description.