Senior Cashier/ ReceptionistinBasildon inBasildonPUBLISHED THU 9 JAN 2025

Band 3 PERMANENT
NHSPARKING

Mid and South Essex NHS Foundation TrustrqQEtSpy

Key role in enhancing patient experience by being the main point of contact for reimbursement and general enquiries.

Opportunity to develop supervisory and leadership skills by training and managing a friendly reception team.

Exposure to a variety of tasks, including cash handling, invoicing, and taxi booking system, providing a diverse work environment.

Gaining valuable experience in a healthcare setting, contributing to the welfare of patients and staff in the NHS.

Full training provided, ensuring that you are well-prepared and confident in your role.

Chance to build strong interpersonal relationships by interacting with patients, staff, and other departments.

Work in a supportive and collaborative team atmosphere within the Mid and South Essex NHS Foundation Trust, focusing on friendly customer service.

The Mid and South Essex NHS Foundation Trust is seeking a Senior Cashier/Receptionist in Basildon to join a dedicated customer service team. The role requires excellent communication, interpersonal, and organisational skills, as the successful candidate will be the primary contact for patient fare reimbursements, manage cash and banking for parking and catering teams, and handle general inquiries. Key responsibilities include training staff to comply with mandatory requirements, assisting in departmental asset management, and operating the Taxi booking system while addressing any related service issues.

Candidates must demonstrate strong time management abilities and a calm demeanor in high-pressure situations, as well as experience in administration and IT. The position involves occasional face-to-face interactions with patients, requiring sensitivity and confidence in dealing with potentially distressed individuals. Full training will be provided for the specific systems used.

Key role in enhancing patient experience by being the main point of contact for reimbursement and general enquiries.

Opportunity to develop supervisory and leadership skills by training and managing a friendly reception team.

Exposure to a variety of tasks, including cash handling, invoicing, and taxi booking system, providing a diverse work environment.

Gaining valuable experience in a healthcare setting, contributing to the welfare of patients and staff in the NHS.

Full training provided, ensuring that you are well-prepared and confident in your role.

Chance to build strong interpersonal relationships by interacting with patients, staff, and other departments.

Work in a supportive and collaborative team atmosphere within the Mid and South Essex NHS Foundation Trust, focusing on friendly customer service.

Do you have excellent communication customer services and supervisory skills?

Do you want to work in a rewarding and friendly customer services team?

We are looking for a motivated individual with excellent communication, interpersonal and organisational skills who is dedicated to working as part of the team.

You will be the main point of contact for the reimbursement of patient fares, dealing with cash and banking for the parking and catering teams across the trust, general enquiries, rota management for day-to-day staffing of our small but friendly reception team. You must possess excellent time management skills, a positive and friendly approach and be able to remain calm under pressure.

Duties will include but are not limited to:

To ensure that staff are fully trained and compliant to the Trusts statutory/mandatory training as well as Major Incident training and be a direct link with the Emergency Planning Officer.

Assist with maintaining all departmental assets including bleeps and similar devises, ensuring to escalate any defects in equipment to the Customer Services Senior Supervisor in a timely manner.

To assist with the Taxi booking system on behalf of wards and Departments in accordance with the local departmental processes, which may include the reconciliation of invoices and resolving service issues on a day to day basis.

There will be, at times, face to face patient contact so the successful candidate will need to have the ability to confidently and sensitively deal with individuals who may sometimes be distressed or upset.

Previous administration and IT experience is essential. Full training will be given for the specific role and our systems.

About us
If you have a positive and friendly outlook and are able to work well under pressure, please read the enclosed Job Description for more information about this excellent opportunity.

We look forward to your application.

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The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values.Learn more...

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