Patient Experience Admin SupportinExeterinExeterPUBLISHED FRI 14 MAR 2025

An exciting opportunity has arisen to join the Patient Experience Team (PALS and Complaints) in a role that provides essential administrative support.

We are a liaison and advice team signposting individuals through various means, including directing them to the right resources and linking them in with the appropriate team.

The team patient-facing and handle all complaints, concerns, and feedback submitted to the Trust.

The focus of the team is to support positive change for users of mental health services, their carers and families to ensure their queries are responded to effectively and efficiently in a recovery focused approach.

The main duties within the Patient Experience Team is to provide administrative support which includes, dealing with telephone enquiries, signposting, inputting surveys, sorting post, attending meetings, using Microsoft applications and Trust systems.

About us

Please refer to the full Job Description and Person specification attached to this advert which will provide further information on this role.

Job Purpose:

Administration services underpin all of our clinical activity at Devon Partnership NHS Trust, which means our dedicated and enthusiastic administration workforce is vital to the delivery of first class care. To provide comprehensive administrative support to a manager/assigned team. . There will be an expectation for the post holder to be highly motivated, flexible and multi-skilled with excellent organisational skills. The post holder will have high standard of skills using Microsoft Office packages and experience of using bespoke IT systems. The post holder will need to meet deadlines, collate data and maintain standards relating to administrative processes. Revised March 2They will need to be able to work within a team effectively and share work streams where appropriate. The role will involve the coordination and implementation of office procedures and will require a high degree of organisational skills and excellent working knowledge of administrative systems.

Duties and Responsibilities

Key Responsibilities include:

• Work within an administration team supporting teams within a healthcare service Comprehensive diary management
• Meetings administration; taking and distributing formal minutes; recording clear actions and following these up to check completion; maintaining attendance records
• Support the manager and team by ensuring that records are up to date on all staffing and patient systems and that items are dealt with quickly and efficiently on finance systems.

Profile:

• Excellent planning and organisation skills
• Excellent written and verbal communication skills
• Excellent attention to detail
• Professional telephone manner
• Collegiate approach and diligent
• Take pride in work and consistently strive to produce work of the highest standard
• Take pride in work and consistently strive to produce work of the highest standard
• Seek to deliver the best possible outcome rather than just the task at hand
• Work in partnership with the associated team to understand their needs and priorities (which may change depending on workload)
• Excellent time management skills
• Experience of prioritising a varied and busy workload
• Experience of working under pressure with the ability to work to and achieve deadlines The role will involve the development and implementation of office procedures and will require a high degree of organisational skills and excellent working knowledge of administrative practices.