Leeds Teaching Hospitals r54Paij9
In addition to general secretarial duties, the Medical Secretary will be responsible for audio typing, managing appointments, responding to test results, liaising with various medical staff, and maintaining organized patient records. The position also includes training support for other staff members and ensuring adherence to Trust policies. Interested applicants can contact the Business Manager for more information and are encouraged to apply to contribute to outstanding patient care in a dedicated team setting.
Are you looking for a new challenge to become a Medical Secretary? Do you have excellent interpersonal skills with emphasis on communication to delivery outstanding patient care?
Respiratory Medicine are looking for a highly motivated, flexible and hard working person to provide secretarial and administrative support to the Lung Cancer Consultants and Nurse Specialists.
The posts are based at St Jamess Hospital and will be part of the wider Respiratory Medicine department.
Duties include (but are not limited to) dealing with telephone enquiries from patients, relatives and other health care providers, data entry, preparing clinical correspondence using the EPRO system, filing, making outpatient appointments on PAS and dealing with the post.
At LTHT, we pride ourselves of having the goal to be the best place to work, so if this is a role you are interested in please apply to become the Medical Secretary in Respiratory Medicine.
To discuss this post further or to arrange an informal visit, please contact:
Nicola Gill, Business Manager
Expected Shortlisting Date
07/11/2024
Planned Interview Date
13/11/2024
Applicants will be required to demonstrate effective communication and organisational skills; be able to work on their own initiative, both independently and within a team and must be able to prioritise workload and work effectively in a busy environment. You must also show commitment to providing a high professional standard of service. Therefore having excellent interpersonal and communication skills with the use of working as part of a team and being able to use own initiative is the skills needed to be successful in this role. If these are skills and qualities you obtain, then we want you to join our team to delivering your best potential and therefore outstanding care for our patients.
Experience of working in a patient administration area and PAS (Patient Administration System) would be an advantage and previous secretarial experience would be desirable.
About us
Principal Duties & Areas of Responsibility
Audio typing of work generated by the consultant and other associated staff in a timely and prioritised manner. This will include personal correspondence as well as clinic and discharge letters in line with Trust policies.
Respond effectively to telephone communications, prioritising appropriately and observing the need for discretion and courtesy. Taking responsibility for returning any follow up calls as necessary.
Operate as first point of contact for consultant using judgement to establish the validity and priority of enquiries and to be able to respond on behalf of the consultant on routine matters.
Liaising with the Admissions Liaison Officers regarding the admission of patients from out-patient clinics and domiciliary visits.
Respond to and prioritise receipt of patient test results and follow up, where appropriate.
Action internal and external post and general clinical correspondence on a daily basis in line with Trust policies. To be able to respond on behalf of the consultant on routine matters.
Liaising with internal and external consultants to prepare complex medical staff rotas.
Maintain diary, arrange appointments, and meetings for consultant physician as required.
Retrieving case notes/X-rays when necessary and recording the movement of such on the Patient Administration System, along with keeping these notes in a tidy and complete manner, ensuring that all results are available.
Collect additional information as requested, with the aim of monitoring the quality of service provided in accordance with the Trusts Performance Management Framework.
Provide suitable cover for other secretarial staff in cases of absences, as delegated by the Assistant Patient Services Co-ordinator/Patient Services Co-ordinator.
Refer to line manager, any changes/cancellations to patient plans and clinics in line with the Outpatient Management Policy.
Provide training and support to clerical or trainee staff and to new/temporary staff, checking their work and allocating work to ensure the most urgent work is given priority.
Support administrative processes where clinics need re-scheduling.
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