Care Coordinator - Childhood Immunisations and Vaccinations inMiddlesbrough inMiddlesbrough PUBLISHED THU 10 OCT 2024

£12.45 to £12.70 an hour PERMANENT
EMPATHY

Linthorpe Surgery rBXabhEC

Linthorpe Surgery in Middlesbrough is seeking to hire two Care Coordinators for a total of 60 hours per week to support childhood immunisations and vaccinations within the Holgate Primary Care Network, serving a patient population of 45,000. The role involves providing administrative support and coordinating care, including scheduling vaccinations for various programs, managing patient appointments, and ensuring compliance with practice protocols. Applicants should possess excellent organisational and communication skills, while experience in a healthcare setting is preferred but not essential. Training will be provided, and the position requires a proactive approach to patient care and collaboration with the PCN Management Team.

The Care Coordinators will utilize GP systems to identify patients needing vaccinations, organize clinics, monitor appointment utilisation, and assist practice admin teams in meeting patient needs. They must be empathetic and motivated, capable of handling multiple tasks efficiently, while adhering to safeguarding protocols and attending relevant training events as required.

We are looking to recruit to 2 posts totaling 60 hours per week

Holgate Primary Care Network is looking to recruit a Care Coordinator to join our existing team supporting our 3 PCN Practices with a population of 45k patients. The purpose of this role is to provide administrative & patient support coordinating and organising Childhood immunisations and Vaccinations (Such as but not limited to, Shingles & Pneumococcal). We are looking for an individual who is enthusiastic, highly motivated & who will contribute to our provision of high quality, patient centred care.

Applicants are expected to have exceptional organisation and patient care skills, and empathy regarding patient needs. You will coordinate the care needs of individuals as requested by the PCN Management Team. The postholder should have the ability to manage multiple tasks such as, booking appointments, managing IT and remote booking systems, telephone skills, coordinating clinics and record keeping. Due to the nature of this role, it is desirable (but not essential) that applicants have previous experience of working in a health care or medical environment. You will be required to undertake training as set out by the Personalised Care Institute.

About us
Duties and responsibilities will include:
Using GP systems to identify the cohorts of patients who require specific vaccinations and appointments.
Develop a thorough understanding of the vaccination programmes and targets that all practices within the PCN are required to meet.
Organising the booking of these identified patients using telephone, S1 practice and remote booking systems.
Coordinating immunisation and vaccination clinics across the PCN and 3 Practices.
To regularly monitor the appointment systems ensuring clinics are fully utilised and (as directed by management) take action to book all available appointments.
Support admin teams in practice by working with them to arrange immunisations / vaccinations and meet patient needs.
Escalate concerns to our safeguarding lead as required.
Review and always adhere to practice protocols and policies.
Attend training events organised by the PCN, where appropriate.

Any other duties as requested by the Care Coordinator line manager and PCN Management Team.

More information related to this job opportunity, from jobsincare:

Possible interview questions for this job Click to view Start practice interview NEW!

Please wait...this will take a moment...

Useful skills for a Care Coordinator - Childhood Immunisations and Vaccinations: Click to view

To work as a Care Coordinator in the UK, you should possess a range of skills and qualifications to effectively coordinate patient care and support. Here are the key skills typically required:

1. Communication Skills: Strong verbal and written communication skills are essential for interacting with patients, families, and healthcare professionals.

2. Organisational Skills: You need to manage multiple tasks, schedules, and patient needs efficiently, ensuring that care plans are followed properly.

3. Interpersonal Skills: Building rapport with patients and collaborating with multidisciplinary teams is crucial.

4. Problem-Solving Skills: The ability to assess situations, identify issues, and develop effective solutions is important for ensuring patient care.

5. Attention to Detail: Care Coordinators must carefully track patient information, appointments, and care plans to ensure nothing is overlooked.

6. Empathy and Compassion: Understanding the emotional and psychological needs of patients and being sensitive to their circumstances is key.

7. IT Skills: Proficiency in using healthcare software and electronic health records (EHR) systems is often required for managing patient data.

8. Knowledge of Healthcare Systems: Familiarity with local health services, referral pathways, and support resources is essential.

9. Time Management: The ability to prioritize tasks and manage time effectively to meet deadlines and patient needs.

10. Teamwork: Ability to work collaboratively with healthcare teams and other professionals to deliver comprehensive care.

11. Crisis Management: Skills to handle emergency situations calmly and effectively.

12. Cultural Competence: Awareness and respect for diverse cultural backgrounds, which may affect how care is provided.

Qualifications

In addition to skills, having relevant qualifications can enhance your opportunities as a Care Coordinator. Common background fields include nursing, social work, or other health and social care professions. Many positions may also require a degree or a diploma in health or social care.

Experience

Prior experience in healthcare settings, particularly in roles that involved patient interaction, health administration, or case management, is often beneficial.