Senior Performance ManagerinBathinBathPUBLISHED MON 11 NOV 2024

HCRG Care Group are seeking astrategic and detail-oriented Senior Performance Manager to play a pivotal role in the mobilisation of two large-scale contracts during a period of significant business growth. As a core member of mobilisation and transformation boards, the role will ensure seamless transition and robust contract setup through comprehensive due diligence on performance metrics, data insights, and reporting.

In this role, you will work closely with regional teams to ensure outstanding performance for our customers, making a significant difference for our service users and staff. As part of a national team, you will contribute to a culture of excellence and continuous improvement in healthcare services.

This role will primarily be home based whilst covering mobilisations across BSW (Bathand Northeast Somerset,SwindonandWiltshire) and Surrey. You will be required to travel across locations on a needs basis to full-fill the requirements of the role.

You will establish baseline performance metrics, implement robust reporting structures, and clarify all contractual KPIs, outcomes, and objectives to ensure organisational commitments are well-defined, achievable, and effectively communicated. This role requires proactive stakeholder engagement, with regular updates to maintain confidence in the mobilisation process and readiness for contract launch.

Key Responsibilities:

Performance Reporting:

• Establish robust reporting systems.
• Lead performance reviews, providing valuable insights.

Operational Support:

• Collaborate with Managing Directors.
• Train colleagues and develop forecasting frameworks.

Collaboration and Stakeholder Management:

• Work with central teams for accurate reporting.
• Represent the organisation in meetings.
• Foster effective communication.

Improvement Planning:

• Identify areas for improvement.
• Provide guidance for compliance and enhancement.

About us

You'll be warmly welcomed as a Senior Performance Manager at HCRG Care Group, where you'll receive access to an array of exclusive rewards and benefits including:

• £60,000 (depending on experience)per annum salaryand access to our group pension.
• Private medical insurance from Bupa, with fast access to the most used specialists without a referral from your GP including for musculoskeletal problems and for mental health support at locations across the country
• Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
• Access to your wages as you earn them to help cover lifes emergencies and avoid overdraft fees or high interest rates
• Online and face to face help with your mental and physical wellbeing from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
• Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our Outstanding learning and development team, The Learning Enterprise
• An open, just culture where youre encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care backed up by at least £100,000 of ringfenced innovation funding each year
• The pride of working for an organisation committed to the highest clinical and quality standards: with the majority of our rated services holding good or outstanding ratings from the Care Quality CommissionThe Ideal Candidate

  We are in search of an individual who has:

  Essential:

  • Proven healthcare sector experience in performance management of complex contracts.
  • Strong ability to set, track, and report on KPIs, outcomes, and contract-specific performance targets to drive accountability and continuous improvement.
  • Advanced skills in data analysis and experience with data visualisation tools (e.g., Tableau, Power BI) to turn complex data into actionable insights and story telling.
  • Strong track record of setting up and managing reporting structures that provide clear, accurate, and timely performance data to stakeholders.
  • Understanding of regulatory frameworks.
  • Ability to manage deadlines

  Desirable:

  • Training in risk management.
  • Experience in strategy development.

  Additional Requirements:

  • Own a vehicle for travel.

  If you are a proactive, results-driven professional with a passion for healthcare performance management, we invite you to apply for this exciting opportunity.