As the heartbeat of our administrative team, you’ll supervise daily operations, manage workloads equitably, and oversee the recruitment and induction of new staff. Your excellent communication skills and exceptional organisational ability will help you adapt to the ever-changing demands of the healthcare environment. If you have a passion for supporting others, enjoy working under pressure, and have the IT savvy needed to navigate our systems, we encourage you to apply! Join us in making a positive impact on the quality of care delivered to our patients while advancing your professional journey in a compassionate and supportive atmosphere.
The post holder will be part of a cross-trust friendly team, which includes administrative staff, clinical staff, management, and operational staff.
We are looking for a confident and enthusiastic individual to undertake this unique and exciting vacancy. The main responsibilities for the post include leading the administrative and clerical teams, to be prepared to provide administrative and managerial support as requested. To work alongside Clinicians and Operational Team to maintain the smooth running of the whole service. To be prepared to actively participate in service improvement / development initiatives as required. We are looking for someone who works well under pressure and enjoys working with people. We are also looking for someone who has excellent communication and customer care skills, and has the ability to organise and prioritise their workload. It is essential that the post holder has IT skills and knowledge of the hospital EPR and Dictate IT systems would be desirable.
The successful candidates are required to be able demonstrate the Trust values, the responsibilities of the job description and person specification.
Supervise the day to day work of the administrative team.Ensure that patient navigators and other members of the administrative team adhereto Trust policies and standard operating procedures at all times, highlighting to seniormanagement any situations where this is not achievable.Manage sickness/absence and recording of annual leave of the team, ensuring servicedelivery is not compromised, coordinating duty rosters of team where appropriate.Ensure ESR information including annual leave, sickness absence and any changes inemployment contracts for the administrative team are maintained in conjunction withHR and payroll.Ensure an equitable allocation and distribution of workload across all teams, with staffworking flexibly to accommodate the needs of the patients and the clinicians they aresupporting.Manage the recruitment process for the appointment of new staff with support from theservice manager.Coordinate and engage in the induction of new team members across the Trust,sharing knowledge and expertise of administrative processes and functions.Monitor individual and team performance regularly, holding 1:1 meetings, appraisals(SDRs) according to Trust Policy and team meetings.With the support of the relevant manager, be responsible for conducting anyinvestigation with regards to performance and conduct issues in line with Trustguidelines.Review probationary periods in line with the policy
About us
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust
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