Reception Booking Clerk - ImaginginGillinghaminGillinghamPUBLISHED THU 17 OCT 2024
Medway NHS Foundation Trustr4SHtV4X
Key responsibilities include making appointments via phone and letters, contacting patients for follow-ups, and resolving any issues related to appointment scheduling. The role demands effective communication and collaboration with patients and the healthcare team while adhering to the Trust's values of boldness, inclusivity, and teamwork. The Trust emphasises diversity and fair treatment of all candidates throughout the recruitment process.
Reception Booking Clerk - Imaging
Division: Cancer & Core Clinical Services
Care Group: Diagnostics and Clinical Support Services
Band: 2
Salary: £23,615 per annum/pro rata
Interview date: Friday 15th November 2024
We are recruiting for a Reception Booking Clerk who share our ambition and vision to deliver the Best of Care by the Best People and have the drive to take us forward, by ensuring that the Trust continues to be the first choice for patients and our staff.
The successful candidate will be expected to be primarily responsible for the routine planning and booking of patients x-rays and scans across all modalities.
As a Reception Booking Clerk you will demonstrate initiative and the ability to work unaided in order to be able to cope with the complex and multiple considerations required to effectively plan the waiting lists for all imaging modalities.
This role is primarily based at Medway Maritime Hospital also covering Rochester Healthy Living Centre, Sittingbourne Memorial Hospital and Sheppey Community Hospital.
Our values are Bold, Every Person Counts, Sharing and Open and Together. It is important that you understand and to refer to our values when completing your application and always reflect our values throughout your employment with the Trust.
We are committed to endorsing diversity, multiculturalism, and inclusion; our policies / procedures ensure that all applicants are treated fairly at every stage of the recruitment process.
To contribute to our exciting future and become part of our team, apply today.
About us
To rotate between the sites and all modalities within imaging managing reception, booking in patients, answering the telephone and dealing with day to day queries.
To make patients appointments in line with the priority codes, using the RIS system.
Consideration must be given to the scan type, availability, and suitability of the patient, and the availability of necessary preparations.
To make appointments by letter and telephone ensuring correct preparation is given. Schedule patients by priority in chronological order in line with the waiting list. All patients whose appointments fall within one working week must be contacted by telephone.
To follow up those patients who fail to attend for an appointment and liaise with the referring team as necessary.
To verbally clarify with patients that they are able to attend before arranging the ordering of special preparations.
Escalate to the Administration Team Leader and relevant modality lead, any potential problems regarding target times and patient queries.
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