Engagement and Stakeholder Relations Specialist inWELLINGTON inWELLINGTON PUBLISHED
WED 20 NOV 2024
The ideal candidate will possess strong project management skills, a proactive approach to outreach—especially to underrepresented groups—and excellent communication abilities. They will work across various system partners, community organisations, and internal teams to facilitate information sharing and engagement activities, such as public consultations, workshops, and campaigns. A commitment to improving service delivery for local populations, along with the ability to adapt strategies and engage inclusively with diverse community members, is essential for this role.
We have an exciting opportunity for an experienced engagement specialist to join our newly formed Communications and Engagement Team.
If you are passionate about listening and acting on the views, experiences and needs of our communities and stakeholders, capturing feedback to shape local NHS services, and building strong working partnerships with key stakeholders, then this role could be for you.
The successful candidate will support the development, delivery, and analysis of engagement and stakeholder relation activity with our diverse population to help design and develop health services.
The role is ideal for someone who is experienced in engagement and partnership building, as well as developing and maintaining positive and effective relationships with a wide range of stakeholders.
We are looking for someone who is enthusiastic and driven to find new and innovative ways of reaching out to different groups, and particularly those people we don't often reach or hear from.
The post holder will need to have strong project management skills and proven experience of co-ordinating projects in a complex and challenging environment. They will havegood knowledge of different engagement tools and techniques, including effective digital and face-to-face engagement methods, as well as excellent writing and presentation skills.
The post holder needs to embody NHS STW values, demonstrating a strong commitment to wanting to improve the way we deliver services for our local population. We are looking for a dynamic, motivated individual who is a self-starter, able to adapt to new strategies, ideas and ways of working.
About us
Job Summary- The Engagement and Stakeholder Relations Specialist will be instrumental in enhancing NHS STWs public engagement initiatives and building robust relationships with its stakeholders. This role is crucial for ensuring local health and care services meet community needs and for fosteringpartnerships that support the organisations goals.
- The Engagement and Stakeholder Relations Specialist will support the Communication and Engagement Team internally and externally to deliver an effective and legally compliant programme of communications, engagement and involvement for NHS STW.
- The post holder will work across all system partners, link in with community and voluntary sector organisations and integrated neighbourhood teams, ensuring a diverse range of organisations areinformed and linked into the work of NHS STW.
- The post holder will be a key conduit for information sharing and exchanges with patients, public, the community, and voluntary sector partners. The insights gained from stakeholder engagementwill inform NHS STW in its commitment to continuously learn from patient experience and inform service redesign programmes that improve health and care services provided for the residents of STW.
- The post holder will link with local voluntary, community, and social enterprise (VCSE) groups/organisations especially organisations that are not already connected to or aware of NHS STWs work and raise awareness by providing information on NHS STWs purpose and functions and the wider Integrated Care Partnership (ICP).
- The post holder will support and deliver engagement activity for NHS STW including public awareness campaigns, internal and external engagement events, survey work, workshops, focus groups, and formal public consultations.
- The post holder will support the further development of NHS STWs Peoples Network (our digital engagement platform where people across the county can get involved in our work) and build membership and inclusion of diverse population groups.
- The post holder will ensure the public, staff and other key stakeholders are actively engaged and influence commissioning decisions in a way that contributes to improved health and care services.
- The postholder will need to reflect a range of communication and engagement styles to reach out to health inclusion groups, those experiencing health inequalities, and those who are protectedcharacteristic groups within the 2Equality Act.
Key Working Relationships
The post holder will need to build and maintain constructive working relationships with internal and external stakeholders, including but not limited to:
- Internal NHS STW staff including managers, colleagues, and senior management as appropriate.- Voluntary, community and social enterprise sector.- National and regional colleagues at NHS England.- ICS partner communications and engagement teams.- ICS partners, including portfolio leads, Local Authorities and Provider and Place Collaboratives.- STW Primary Care, including GP practices, optometry., pharmacy and dentistry.- STW Integrated Neighbourhood Teams.- Members of the public, service users, and carers as appropriate.- Matrix work across all other teams to address interdependencies and ensure alignment of mutual objectives.
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