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Outpatients Reception SupervisorinSTOKE ON TRENTinSTOKE ON TRENTPUBLISHED THU 31 OCT 2024

Band 3: £24,071 to £25,674 a year Pro Rata  FIXEDTERM 
NHS

University Hospital of North Midlands NHS TrustFollow University Hospital of North Midlands NHS Trust

The Outpatients Reception Supervisor at the University Hospital of North Midlands NHS Trust in Stoke on Trent will play a vital role in the reception area, supporting the Team Leader and ensuring efficient operations. This position involves managing patient pathways, addressing issues related to patient records, referrals, staffing, and service quality. The supervisor will oversee reception staff, assist with booking and updating patient information using the Savience system, handle complaints, and ensure high-quality service for patients attending outpatient appointments.

Key responsibilities include staff management, facilitating communication between front-line staff and management, monitoring clinic operations, and ensuring adherence to patient access policies. The role requires a good understanding of appointment management, data accuracy, and effective planning. Suitable candidates should possess relevant qualifications (e.g., NVQ level 3) and maintain essential skill sets to enhance patient experience and streamline administrative processes within the outpatient department.

More about the NHS
The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values.Learn more...
 


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