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Ward AdministratorinPrescotinPrescotPUBLISHED MON 2 DEC 2024

Band 2  PERMANENT  GOOD SALARY 

MULTI-DISCIPLINARYNHS

Mersey and West Lancashire Teaching Hospitals NHS TrustFollow Mersey and West Lancashire Teaching Hospitals NHS Trust

Opportunities for flexible working across different wards, providing variety in daily tasks.
Direct interaction with patients and healthcare staff, fostering strong communication and relationship-building skills.
The role contributes significantly to the smooth operation of the ward, creating a sense of fulfillment from helping others.
Involvement in diverse administrative tasks, from booking appointments to resolving issues, enhancing administrative skills.
Opportunity to support patients and their families during important times, making a meaningful impact on their healthcare experiences.
Collaboration with a multi-disciplinary team, providing exposure to various healthcare roles and expanding professional networks.
The role allows for personal growth through ongoing learning, attending relevant courses, and participating in ward meetings.
The Ward Administrator role at Mersey and West Lancashire Teaching Hospitals NHS Trust involves providing essential administrative support across various hospital wards to ensure their efficient operation. Key responsibilities include booking outpatient appointments, managing patient and staff queries with courtesy, and updating patients on bed availability. The administrator will handle various logistical tasks, such as organizing transportation and accommodation for patients and relatives, maintaining accurate patient records in the PAS system, and managing correspondence within the ward.

Additionally, the role encompasses clerical support for the ward manager and participation in ward meetings, as well as creating relevant documentation and signage. The Ward Administrator will also be tasked with maintaining the standards required by data quality policies and may be required to cover specific duties in high-demand areas such as ICU or AMU. Flexibility is crucial, as the responsibilities are subject to change based on the hospital’s needs, and an annual review of the job description will take place.
Opportunities for flexible working across different wards, providing variety in daily tasks.
Direct interaction with patients and healthcare staff, fostering strong communication and relationship-building skills.
The role contributes significantly to the smooth operation of the ward, creating a sense of fulfillment from helping others.
Involvement in diverse administrative tasks, from booking appointments to resolving issues, enhancing administrative skills.
Opportunity to support patients and their families during important times, making a meaningful impact on their healthcare experiences.
Collaboration with a multi-disciplinary team, providing exposure to various healthcare roles and expanding professional networks.
The role allows for personal growth through ongoing learning, attending relevant courses, and participating in ward meetings.

More about the NHS
The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values.Learn more...
Useful skills for a Ward Administrator:
To work as a Ward Administrator in the UK, you typically need a combination of administrative skills, healthcare knowledge, and interpersonal abilities. Here’s a breakdown of the key skills and qualifications that are generally required:
Administrative Skills:
1. Organizational Skills: Ability to manage and prioritize multiple tasks efficiently.
2. Data Entry and Management: Proficient in using hospital information systems and databases.
3. Record Keeping: Skills in maintaining accurate and confidential patient records and administrative documentation.
4. Scheduling: Experience in managing staff rosters, appointments, and maintaining ward schedules.
Communication Skills:
1. Verbal Communication: Ability to effectively communicate with healthcare staff, patients, and their families.
2. Written Communication: Proficiency in writing reports, memos, and other correspondence.
3. Interpersonal Skills: Ability to build relationships with staff, patients, and visitors, and handle inquiries or complaints effectively.
IT Skills:
1. Computer Literacy: Proficiency in Microsoft Office (Word, Excel, Outlook) and familiarity with healthcare management software.
2. Data Management: Ability to analyze and report on data, including budgets, staffing levels, and patient flow.
Financial and Resource Management:
1. Budgeting Experience: Understanding of financial processes, including invoicing and resource allocation.
2. Inventory Management: Skills in managing supplies and equipment within the ward.
Knowledge of Healthcare:
1. Understanding of NHS Policies: Familiarity with healthcare regulations, NHS frameworks, and departmental protocols.
2. Health and Safety Awareness: Knowledge of health and safety standards in a hospital setting.
Personal Attributes:
1. Attention to Detail: High level of accuracy and attention to detail in all tasks.
2. Problem-Solving Skills: Ability to identify issues proactively and develop effective solutions.
3. Flexibility and Adaptability: Ability to work in a fast-paced, dynamic environment and adapt to changing priorities.
Qualifications:
- Educational Background: Typically, a minimum of GCSEs in English and Mathematics, and often relevant vocational qualifications (e.g., NVQ in Business Administration).
- Experience: Previous experience in an administrative role, particularly in a healthcare setting, is often preferred.
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