Administration Assistant inColchester inColchester PUBLISHED FRI 29 NOV 2024

Band 3: £24,071 to £25,674 a year per annum FIXEDTERM GOOD SALARY

NHS

East Suffolk and North Essex NHS Foundation Trust rtJAvqDD

The East Suffolk and North Essex NHS Foundation Trust is seeking an experienced Administration Assistant for the Transfer of Care Hub at Colchester Hospital. This is a fixed term or secondment position until March 3, 2025, primarily supporting patients and families with various queries. Key responsibilities include providing a full range of secretarial and administrative support, adhering to policies, managing a busy workload, and maintaining high-quality service. The ideal candidate should have knowledge of the patient discharge process, excellent communication and interpersonal skills, and the ability to work independently as well as part of a team.

The Transfer of Care Hub at Colchester Hospital has an opportunity for an experienced Administration Assistant to join our friendly team.

You will provide efficient and pro-active administration support alongside our existing team and will be a key contact for patients and families dealing with a range of queries.

Please note, this is a fixed term or secondment position until 3rd March 2025. Internal candidates will be offered a secondment position only.

You will be responsible for working independently providing a full range of secretarial and administrative support and therefore must be highly organised and show the ability to prioritise a busy workload under pressure.

In this role you will be expected to adhere to policies and procedures to provide a comprehensive and high quality service. You will be able to deal efficiently and courteously with patient and staff enquiries.

You will need to demonstrate an interest in the discharge pathway of patients and have some knowledge of the current discharge process within the acute hospital and community setting.

You will need to be an effective communicator in often challenging situations, have good interpersonal skills and feel confident working as part of a small team.

About us
For full details of the responsibilities and duties of this role please see the attached job description.

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More about the NHS

The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values. Learn more...

Useful skills for an Administration Assistant: Click to view

To work as an Administration Assistant in the UK, you'll need a mix of technical, organizational, and interpersonal skills. Here are some essential skills and qualifications:

Essential Skills

1. Organizational Skills: Ability to manage multiple tasks, prioritize workload, and maintain clear systems for filing and information retrieval.

2. Communication Skills: Strong written and verbal communication skills to interact effectively with colleagues, clients, and stakeholders.

3. IT Proficiency: Familiarity with office software (e.g., Microsoft Office Suite, especially Word, Excel, PowerPoint, and Outlook) and basic knowledge of data management systems.

4. Attention to Detail: Accuracy in completing tasks, managing data, and producing documents.

5. Time Management: Ability to meet deadlines and manage time effectively in a busy work environment.

6. Problem-Solving Skills: Capability to identify issues and find practical solutions.

7. Customer Service Skills: A professional approach to dealing with both internal and external customers.

8. Teamwork: Ability to work collaboratively in a team environment.

9. Adaptability: Flexibility to adapt to changing tasks and priorities as needed.

Qualifications

- Educational Background: A good general education, typically a minimum of GCSEs in English and Maths.

- Relevant Experience: Previous administrative or office experience can be advantageous.

- Professional Qualifications: While not always necessary, qualifications in administration, business, or related fields (e.g., NVQ or BTEC) may enhance your prospects.

- Familiarity with Office Technology: Knowledge of office equipment (printers, copiers, etc.) and possibly specific software relevant to the industry you're applying to.

Additional Considerations

- Confidentiality Awareness: Understanding the importance of handling sensitive information appropriately.

- Basic Financial Knowledge: Some roles may require basic budgeting or invoicing skills.

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Administration Assistant inColchester inColchester PUBLISHED FRI 29 NOV 2024

East Suffolk and North Essex NHS Foundation Trust rtJAvqDD

About us For full details of the responsibilities and duties of this role please see the attached job description.

About us
For full details of the responsibilities and duties of this role please see the attached job description.