Practice Manager inColchester inColchester PUBLISHED
SUN 29 DEC 2024
Depending on experience
PERMANENT GOOD SALARY
Primary Care Careers rD8BMKk6
Tollgate Practice in Colchester is seeking an experienced full-time Practice Manager to oversee the daily operations of the surgery. The role involves staff management, ensuring compliance with regulatory and contractual standards while maintaining financial viability. Key responsibilities include financial management, human resource planning, and leading the delivery of primary care services. The Practice Manager will engage with staff, patients, and local commissioners, represent the practice at meetings, and handle patient inquiries, complaints, and business reporting.
The ideal candidate will possess strong leadership skills and a solid understanding of business management, finance, and planning. Responsibilities also include coordinating operational services, ensuring the security and maintenance of the premises, managing income and expenditure, and preparing annual reports and business plans for the partners. Candidates looking for a new challenge in practice management are encouraged to apply.
The ideal candidate will possess strong leadership skills and a solid understanding of business management, finance, and planning. Responsibilities also include coordinating operational services, ensuring the security and maintenance of the premises, managing income and expenditure, and preparing annual reports and business plans for the partners. Candidates looking for a new challenge in practice management are encouraged to apply.
Tollgate Practice is looking to appoint an experienced practice manager to lead our organisation, on a full-time basis. If you are an experienced practice manager looking for a new challenge, then we would love to hear from you.
- Overall responsibility for the day-to-day running of the surgery including staff management.
- Leading the primary care services, to ensure that the practice meets regulatory and contractual standards whilst remaining financially viable.
- Providing solid leadership, based on a sound knowledge of business management, finance, planning and human resource management, including recruitment.
- Meeting the reporting requirements of the partnership and complying with local and national KPIs and contracts.
- Co-ordinating and leading the operational delivery of the services in the practice, engaging with staff, patients and local commissioners.
- Attending local meetings, to represent the surgery, and reporting to partners.
- Co-ordinating and leading the operational delivery of the services in the practice, engaging with staff, patients and local commissioners.
- Taking responsibility for security, repairs, insurance and maintenance of the premises, services and equipment.
- Managing all income, expenditure and accounts, as well as preparing financial reports for the partners.
- Handling patient enquiries and suggestions, including oversight of the practice-based complaints procedure in conjunction with the relevant partner.
- Preparing practice business plans and annual reports, as directed by the partners.
About us
If you would like to find out more information about this role, please do not hesitate to get in contact with us.
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To work as a Practice Manager in the UK, particularly in healthcare settings such as GP practices or dental practices, you would need a combination of educational qualifications, experience, and a variety of essential skills. Here are the key skills and attributes that are typically required:
1. Leadership and Management Skills
- Ability to lead and motivate a team.
- Experience in managing and developing staff.
- Conflict resolution and negotiation skills.
2. Organisational Skills
- Strong ability to multitask and prioritize effectively.
- Excellent time management to handle various responsibilities.
3. Financial Acumen
- Budget management and financial planning skills.
- Understanding of financial reporting and performance analysis.
- Knowledge of NHS funding and reimbursement processes, if applicable.
4. Communication Skills
- Strong written and verbal communication skills to interact with staff, patients, and external stakeholders.
- Ability to provide clear and effective information to diverse audiences.
5. Knowledge of Healthcare Regulations
- Understanding of relevant legislation and policies in healthcare, including CQC regulations (for England) and data protection laws (GDPR).
- Awareness of best practices in patient care and safety protocols.
6. IT and Administrative Skills
- Proficient in using healthcare management software and general IT applications.
- Ability to manage patient records, appointment systems, and billing processes.
7. Customer Service Skills
- Strong focus on patient satisfaction and experience.
- Ability to handle complaints and resolve issues effectively.
8. Analytical Skills
- Capability to analyze data to inform practice decisions and improvements.
- Skills in performance monitoring and quality assurance.
9. Human Resource Management
- Recruitment, training, and development of personnel.
- Knowledge of employment law and HR practices.
10. Project Management Skills
- Ability to oversee projects, implement changes, and manage progress.
- Skills in strategic planning and operational management.
Educational Background and Experience
- A degree in management, health administration, or a related field is often preferred.
- Relevant experience in healthcare settings (administrative or managerial roles) is highly beneficial.
- Professional development and any relevant certification in practice management can enhance employability.
Continuous Professional Development
- Keeping up with trends and regulations in healthcare management through courses, workshops, and professional associations (e.g., managing change, leadership training).
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