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AACD Complaint Response Writer & Governance AdministratorinBoltoninBoltonPUBLISHED THU 2 JAN 2025

Band 5: £29,970 to £36,483 a year Per annum  FIXEDTERM 
FAMILYNHS

Bolton NHS Foundation TrustFollow Bolton NHS Foundation Trust

Opportunity to improve patient care by effectively managing complaints and supporting families.
Contribution to a critical governance role within the healthcare setting, enhancing operational efficiency.
Development of exceptional writing and communication skills through comprehensive responses to patient complaints.
Collaboration with multidisciplinary teams, fostering teamwork and a supportive work environment.
Flexibility in work arrangements, allowing for a balance between independent tasks and collaborative efforts.
Engagement in analytical tasks, utilizing data to identify trends and improve service delivery.
Satisfaction from playing a vital role in fulfilling NHS standards and policies, contributing to the overall success of the Acute Adult Care Division.
The role of "AACD Complaint Response Writer & Governance Administrator" at Bolton NHS Foundation Trust is a fixed-term position for 18 months, focused on managing and responding to patient complaints within the Acute Adult Care Division. Candidates should possess a strong understanding of the NHS complaints process, exceptional writing skills for handling sensitive information, and the ability to organize and manage administrative tasks effectively. The position requires collaboration with colleagues, patients, and families to ensure timely and comprehensive complaint resolutions, as well as the analysis of complaint-related data to identify trends.

In addition to complaint management, the role includes administrative support for governance activities, utilizing Microsoft systems, and maintaining the Divisional Governance Tracker. The ideal candidate will bring excellent communication and interpersonal skills to ensure service user-friendly interactions while supporting the Senior Leadership Team in achieving national standards for complaint responses, all while upholding discretion and professionalism.
Opportunity to improve patient care by effectively managing complaints and supporting families.
Contribution to a critical governance role within the healthcare setting, enhancing operational efficiency.
Development of exceptional writing and communication skills through comprehensive responses to patient complaints.
Collaboration with multidisciplinary teams, fostering teamwork and a supportive work environment.
Flexibility in work arrangements, allowing for a balance between independent tasks and collaborative efforts.
Engagement in analytical tasks, utilizing data to identify trends and improve service delivery.
Satisfaction from playing a vital role in fulfilling NHS standards and policies, contributing to the overall success of the Acute Adult Care Division.

More about the NHS
The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values.Learn more...
 


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