Operational Team Lead - Urgent CareinUckfield/CrowboroughinUckfield/CrowboroughPUBLISHED WED 13 NOV 2024

As the Operational Team Lead for the Uckfield and Crowborough MIU, you'll be responsible for overseeing the smooth and efficient operation of this busy unit. This includes managing and supporting a dedicated team of healthcare professionals to deliver high-quality care to patients presenting with a wide range of minor injuries. You'll handle day-to-day operations, resource allocation, staff scheduling, and communication with clinical leads and other stakeholders.

At Sussex Community, our mission is to deliver Excellent Care at the Heart of the Community . Our Uckfield and Crowborough Minor Injuries Unit (MIU) provides urgent care services for patients with non-life-threatening injuries, serving as a crucial healthcare resource for the East Sussex community. We are committed to our values of Working Together, Compassionate Care, Achieving Ambition, and Delivering Excellence and seek a proactive Operational Team Lead to support the operational success of Uckfield and Crowborough MIU.

Key responsibilities include:

• Operational Leadership: Ensure daily smooth operations, manage staffing, and oversee patient flow to deliver efficient, responsive care to the community.
• Team Development: Conduct appraisals, support ongoing professional development, and ensure training needs are met to maintain a skilled and motivated workforce.
• Service Improvement and Innovation: Collaborate on initiatives to enhance patient care, improve access to services, and align with NHS standards and policies.
• Risk and Safety Management: Uphold patient and staff safety, manage incidents, and address risk within the unit, aligning with Trust policies and protocols.

About You

To thrive in this role, you'll bring:

• Proven experience in managing multi-professional healthcare teams, ideally in a minor injuries, urgent care, or similar environment.
• Excellent communication, organizational, and problem-solving skills to effectively manage operational challenges.
• A passion for patient-centered care and a proactive approach to identifying and implementing service improvements.

About us

• To ensure the delivery of high-quality care working with the staff and patients to deliver appropriate assessment, investigation and treatment for all pathways.
• To be responsible for the operational management and be accountable for the direct delivery of the service.
• To provide operational leadership to ensure a motivated and dedicated workforce.
• To contribute to the Trust agenda as a member of the management team.
• The post holder is expected to work within organisational and other NHS and Government policies and interpret and facilitate how they are implemented within a defined area.
• The post holder will also be expected to advise the Deputy Operational Head of Service and/or Operational Head of Service as appropriate on the operational implementation of policies forward visioning and developing the service at all times.

Why Join Us?

This role offers the opportunity to make a significant impact within Uckfield and Crowborough MIU, contributing to the health and well-being of the local community. We are dedicated to your growth, offering support and development opportunities within a collaborative and inclusive environment.

Apply Today!

If youre ready to lead with compassion and bring innovative thinking to urgent care services at Uckfield and Crowborough MIU, wed love to hear from you. Apply now to join our team and help us deliver excellence in community-based healthcare!

Please view the job description and person specification for full details and further information of the role.