Candidates should possess strong organisational skills, excellent communication abilities, and the capacity to work under pressure while meeting deadlines. A personable and adaptable approach is essential, as well as empathy when interacting with patients. The position also involves collaboration with the clinical team to maintain high standards of service. The role follows a Monday to Friday work schedule from 09:00 to 17:00, and the organisation values diversity and inclusivity in its workforce.
- Booking clinics, scheduling/rescheduling appointments
- Booking/re-scheduling patient surgery admissions
- Provide excellent customer care which may include communication via Telephone calls or emails with distressed and anxious patients and relatives.
- Undertake general clerical duties such as scanning of paperwork, editing and sending patient clinic letters, updating of several databases.
- Ensure all Administrative processes and enquiries are dealt with in an efficient and timely manner.
- Working closely with the Ophthalmology Clinical team to ensure a seamless service to our patients.
- Assisting and supporting, including cross covering of other members of the Administrative Team in Ophthalmology.
- Booking clinics, scheduling/rescheduling appointments
- Booking/re-scheduling patient surgery admissions
- Provide excellent customer care which may include communication via Telephone calls or emails with distressed and anxious patients and relatives.
- Undertake general clerical duties such as scanning of paperwork, editing and sending patient clinic letters, updating of several databases.
- Ensure all Administrative processes and enquiries are dealt with in an efficient and timely manner.
- Working closely with the Ophthalmology Clinical team to ensure a seamless service to our patients.
- Assisting and supporting, including cross covering of other members of the Admini
For more detail about the main duties of this role, please see the job description section below. As a key member of the Royal Devon University Healthcare NHS Foundation Trust, you will be joining an exceptional team working together to help our patients to stay healthy, when they need it most.
About us
For more information on the Job Description and Responsibilities please click the link below.
More detail about the role
We are looking for a personable, well organised, enthusiastic person to provide an efficient, professional administrative service to the Ophthalmology Department within the Surgical Services Division. This dynamic role will keep you both challenged and busy. You will be required to work to deadlines in line with our Trust targets.
You must be highly motivated with excellent communication skills, an ability to use your own initiative and be able to work well under pressure and react quickly. You will be adaptable, reliable and be able to multi-task along with being an excellent team player. You will have excellent administration experience. You will be working with a wide range of people and communicating with both patients and staff therefore empathy and patience is essential.
The post holder will support the Service Coordinator/Administration Line Manager, providing a professional, efficient and effective administrative service to patients and visitors in accordance with Trust policies and standards.
Working Pattern: Monday to Friday 09:00 to 17:00
Interview Date: To be confirmed
For further information please contact: Trudi Furzer, Service Coordinator, ,
As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.
Preference will be given to staff with Priority and 'At Risk' status including NHS At Risk staff throughout Devon.
The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.
The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.
Benefits
We will work together to maintain a culture that develops and supports you and your team.
This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we'll help you get there.
Looking after you is important to us.
We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies.
If you're starting out in the NHS, you'll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays.
You'll benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.
Salary is not the only financial benefit
You'll have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers.
You will also have access to other benefits including:
National discount services such as the Blue Light Card and Health Service Discounts.
Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter
Car lease schemes.
The NHS Pension scheme (one of the most generous and comprehensive in the UK).
Cycle to work scheme
These are just a few of the benefits available if the role is something you are interested in, we'd love to hear from you.
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