Receptionist inManchester inManchester PUBLISHED 14 OCT 2024
Urban Village Medical Practice rS6NX3aS
Stand by, we'll show you...
To support the practice clinical team by signposting patients to the appropriate healthcare professional or service, working as part of the practices multidisciplinary team.
The receptionist will also undertake reception duties as part of the role, supporting the administrative team in delivering a polite and professional service to the entitled patient population.
If you have experience of working in working primary care and have excellent customer service skills then you are the person for us. We will provide training and development for the right candidate to enable this new post to become successful.
We are currently looking at skill-mix within the different teams and we are keen to enhance our workforce to support the ever growing demand within general practice. The position of receptionist (current & new) will evolve into a care-navigation role which is an exciting time for us and a great opportunity for the right candidate.
About usThe following are the core responsibilities of the receptionist There may be, on occasion, a requirement to carry out other tasks; this will be dependent on factors such as workload and staffing levels:
a. Process and effectively signpost patients to the appropriate healthcare professional depending on the presenting condition
b. Answer incoming phone calls, transferring calls or dealing with the callers requests appropriately
c. Process patient requests for appointments
d. Provide an excellent standard of customer service on the reception desk
e. Process repeat prescription requests
f. Initiate contact with and respond to requests from patients, team members and external agencies
g. Enter read-code data on EMIS Web
h. Photocopy documentation as required
i. Data entry of new and temporary registrations and relevant patient information as required
j. Input data into the patients healthcare records as necessary
k. Direct requests for information, e.g. SAR, insurance/solicitors letters and DVLA forms, to the administrative team
l. Manage all queries as necessary in an efficient manner
m. Carry out system searches as requested
n. Maintain a clean, tidy, effective working area at all times
o. Monitor and maintain the reception area and noticeboards
p. Support all clinical staff with general tasks as requested
Secondary responsibilities
In addition to the primary responsibilities, the Receptionist may be requested to:
a. Participate in practice audit as directed by the audit lead
b. Support administrative staff, providing cover during staff absences
c. Scan patient-related documentation and attach scanned documents to patients healthcare records
d. Complete opening and closing procedures in accordance with the duty rota
e. As required, support the prescription clerks in the management of repeat prescriptions, ensuring that they are processed accurately and efficiently
f. Order and monitor stationery supplies
To support the practice clinical team by signposting patients to the appropriate healthcare professional or service, working as part of the practices multidisciplinary team.
The receptionist will also undertake reception duties as part of the role, supporting the administrative team in delivering a polite and professional service to the entitled patient population.
If you have experience of working in working primary care and have excellent customer service skills then you are the person for us. We will provide training and development for the right candidate to enable this new post to become successful.
We are currently looking at skill-mix within the different teams and we are keen to enhance our workforce to support the ever growing demand within general practice. The position of receptionist (current & new) will evolve into a care-navigation role which is an exciting time for us and a great opportunity for the right candidate.
About us
The following are the core responsibilities of the receptionist There may be, on occasion, a requirement to carry out other tasks; this will be dependent on factors such as workload and staffing levels:
a. Process and effectively signpost patients to the appropriate healthcare professional depending on the presenting condition
b. Answer incoming phone calls, transferring calls or dealing with the callers requests appropriately
c. Process patient requests for appointments
d. Provide an excellent standard of customer service on the reception desk
e. Process repeat prescription requests
f. Initiate contact with and respond to requests from patients, team members and external agencies
g. Enter read-code data on EMIS Web
h. Photocopy documentation as required
i. Data entry of new and temporary registrations and relevant patient information as required
j. Input data into the patients healthcare records as necessary
k. Direct requests for information, e.g. SAR, insurance/solicitors letters and DVLA forms, to the administrative team
l. Manage all queries as necessary in an efficient manner
m. Carry out system searches as requested
n. Maintain a clean, tidy, effective working area at all times
o. Monitor and maintain the reception area and noticeboards
p. Support all clinical staff with general tasks as requested
Secondary responsibilities
In addition to the primary responsibilities, the Receptionist may be requested to:
a. Participate in practice audit as directed by the audit lead
b. Support administrative staff, providing cover during staff absences
c. Scan patient-related documentation and attach scanned documents to patients healthcare records
d. Complete opening and closing procedures in accordance with the duty rota
e. As required, support the prescription clerks in the management of repeat prescriptions, ensuring that they are processed accurately and efficiently
f. Order and monitor stationery supplies
Please wait...this will take a moment...