Receptionist inManchester inManchester PUBLISHED MON 14 OCT 2024

Depending on experience PERMANENT GOOD SALARY

Urban Village Medical Practice rS6NX3aS

The role of Receptionist at Urban Village Medical Practice in Manchester involves supporting the clinical team by directing patients to the appropriate healthcare services, functioning as part of a multidisciplinary team. Key responsibilities include answering calls, managing appointment requests, providing exceptional customer service at the reception desk, processing repeat prescriptions, and maintaining accurate patient records. The position is expected to evolve into a care-navigation role as part of an ongoing effort to enhance the practice's workforce in response to growing demand in general practice.

Candidates with experience in primary care and strong customer service skills are encouraged to apply, as training and development will be provided to ensure the role's success. Additional tasks may include participating in practice audits, assisting administrative staff during absences, and supporting clinical staff with various general tasks. This is an exciting opportunity for individuals looking to contribute meaningfully to a healthcare setting.

To support the practice clinical team by signposting patients to the appropriate healthcare professional or service, working as part of the practices multidisciplinary team.

The receptionist will also undertake reception duties as part of the role, supporting the administrative team in delivering a polite and professional service to the entitled patient population.

If you have experience of working in working primary care and have excellent customer service skills then you are the person for us. We will provide training and development for the right candidate to enable this new post to become successful.

We are currently looking at skill-mix within the different teams and we are keen to enhance our workforce to support the ever growing demand within general practice. The position of receptionist (current & new) will evolve into a care-navigation role which is an exciting time for us and a great opportunity for the right candidate.

About us
The following are the core responsibilities of the receptionist There may be, on occasion, a requirement to carry out other tasks; this will be dependent on factors such as workload and staffing levels:
a. Process and effectively signpost patients to the appropriate healthcare professional depending on the presenting condition
b. Answer incoming phone calls, transferring calls or dealing with the callers requests appropriately
c. Process patient requests for appointments
d. Provide an excellent standard of customer service on the reception desk
e. Process repeat prescription requests
f. Initiate contact with and respond to requests from patients, team members and external agencies
g. Enter read-code data on EMIS Web
h. Photocopy documentation as required
i. Data entry of new and temporary registrations and relevant patient information as required
j. Input data into the patients healthcare records as necessary
k. Direct requests for information, e.g. SAR, insurance/solicitors letters and DVLA forms, to the administrative team
l. Manage all queries as necessary in an efficient manner
m. Carry out system searches as requested
n. Maintain a clean, tidy, effective working area at all times
o. Monitor and maintain the reception area and noticeboards
p. Support all clinical staff with general tasks as requested
Secondary responsibilities
In addition to the primary responsibilities, the Receptionist may be requested to:
a. Participate in practice audit as directed by the audit lead
b. Support administrative staff, providing cover during staff absences
c. Scan patient-related documentation and attach scanned documents to patients healthcare records
d. Complete opening and closing procedures in accordance with the duty rota
e. As required, support the prescription clerks in the management of repeat prescriptions, ensuring that they are processed accurately and efficiently
f. Order and monitor stationery supplies

More information related to this job opportunity, from jobsincare:

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Useful skills for a Receptionist: Click to view

To work as a receptionist in the UK, you'll need a mix of technical, interpersonal, and organizational skills. Here are some key skills and qualities that are typically required:

Technical Skills:

1. Computer Proficiency: Familiarity with word processing, spreadsheet software, and email systems. Knowledge of office management software and appointment scheduling tools can be beneficial.

2. Telephone Skills: Ability to handle calls professionally, take messages accurately, and use telephone systems effectively.

3. Data Entry: Attention to detail when inputting and managing information in databases.

Interpersonal Skills:

1. Communication Skills: Strong verbal and written communication skills to interact effectively with clients, visitors, and staff.

2. Customer Service Skills: Ability to provide a warm and friendly welcome, as well as address inquiries and concerns in a professional manner.

3. Problem-Solving: Capability to handle unexpected situations calmly and effectively.

Organizational Skills:

1. Time Management: Ability to prioritize tasks, manage appointments, and keep the reception area running smoothly.

2. Multitasking: Skill in handling various tasks simultaneously, such as answering phones, greeting visitors, and managing paperwork.

3. Attention to Detail: Ensuring accuracy in message-taking, appointment scheduling, and maintaining records.

Personal Qualities:

1. Professionalism: A keen sense of professionalism in appearance and behavior, as the receptionist represents the company.

2. Adaptability: Flexibility to adapt to different situations and changes in the work environment.

3. Teamwork: Ability to work collaboratively with other staff members in a busy office.

Additional Considerations:

- Experience: Previous experience in customer service or office administration can be advantageous.

- Language Skills: Proficiency in multiple languages can be a plus, especially in multicultural environments.

- Health and Safety Awareness: Basic understanding of health and safety regulations to ensure a safe work environment.

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53.4829161 -2.2194704 Manchester

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