General PorterinBodelwyddan inBodelwyddanPUBLISHED FRI 10 JAN 2025

Band 2 PERMANENT

Betsi Cadwaladr University Health Boardr5dOZJ3k

Opportunities for teamwork, Working as part of a dedicated team contributes to a supportive and collaborative work environment.

Dynamic work environment, The role involves varied tasks each day, keeping the job interesting and engaging.

Physical fitness, The position offers a physically active role that helps maintain fitness and health.

Making a difference, Porters play a crucial role in patient care, providing essential support that positively impacts patients' experiences.

Skill development, The position provides opportunities to develop skills in customer service, problem-solving, and time management.

Career progression, Working in the health sector can open doors for further career opportunities or advancement within Betsi Cadwaladr University Health Board.

Welsh language opportunities, The ability to speak Welsh is encouraged, promoting linguistic skills and connection to the local community.

The General Porter role at Betsi Cadwaladr University Health Board in Bodelwyddan involves working within the Portering Services Department at Glan Clwyd Hospital and various community sites. The position requires an enthusiastic and motivated individual to transport patients and goods efficiently and safely, which includes lifting and handling heavy items with assistance from mechanical aids when necessary. The job is physically demanding, requiring a strong focus on customer care and a flexible approach to respond to the unpredictable nature of the workload.

As a General Porter, the successful candidate will work as part of a team, ensuring the timely movement of patients, delivery of meals, linen, and medications, and assisting in emergencies. Candidates should be adaptable, proactive, and ready to face daily challenges, with the ability to communicate in Welsh being an advantage. This role is crucial for maintaining the smooth operation of hospital services and contributes significantly to patient care.

Opportunities for teamwork, Working as part of a dedicated team contributes to a supportive and collaborative work environment.

Dynamic work environment, The role involves varied tasks each day, keeping the job interesting and engaging.

Physical fitness, The position offers a physically active role that helps maintain fitness and health.

Making a difference, Porters play a crucial role in patient care, providing essential support that positively impacts patients' experiences.

Skill development, The position provides opportunities to develop skills in customer service, problem-solving, and time management.

Career progression, Working in the health sector can open doors for further career opportunities or advancement within Betsi Cadwaladr University Health Board.

Welsh language opportunities, The ability to speak Welsh is encouraged, promoting linguistic skills and connection to the local community.

We currently have an opportunity in our Portering Services Department for an enthusiastic, motivated individual to work within the Glan Clwyd Hospital and across Community sites.

The post holder will respond to requests for the movement of patients and goods in an appropriate and timely manner to provide a comprehensive and efficient service. This will involve the lifting, transferring, pushing and pulling of substantial weight with the assistance of mechanical aids where a risk assessment has identified the need to use them; these may include sack and pallet trucks, driven and hand held tugs / mechanical movers, stairwell climbers.

This is a physically demanding but rewarding role.

If this all sounds like you and you have the drive and enthusiasm to make a difference with a key sense of customer care and focus to deliver, we want to hear from you today.

Portering Services provides essential support to all areas of the hospital.

The porter will be expected to react to the various challenges within the working environment. The workload changes daily but may increase due to external influences including the environment, weather, patient capacity, patient flow, etc.

The porter will work as part of a team contributing to the smooth running of the service. They will provide an efficient and effective response to requests for patient movement, assistance in emergency situations, collection and delivery of samples and medicines etc., all whilst ensuring that other scheduled tasks such as delivery of meal trolleys, linen, goods and mail etc. are carried out in a timely manner.

Many of the tasks are generally routine but the daily functioning of the service may be unpredictable therefore a flexible approach is essential and the post holder will be expected to use their own initiative.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

About us
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

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Useful skills for a General Porter: Click to view

To work as a General Porter in the UK, you typically need a variety of skills and qualities, including:

1. Physical fitness: The role often involves heavy lifting, pushing, and carrying items, so good physical condition is essential.

2. Communication skills: You should be able to interact positively with a diverse range of people, including staff, visitors, and patients, depending on the setting.

3. Teamwork: Often, porters work closely with other staff members, so being a good team player is crucial.

4. Customer service skills: Providing assistance and service in a friendly and efficient manner is important, especially in hospitals, hotels, or customer-facing environments.

5. Time management: The ability to prioritize tasks and manage your time effectively ensures all responsibilities are completed promptly.

6. Attention to detail: Being thorough and accurate in your work helps maintain the standards expected in the environment you are working in.

7. Basic problem-solving skills: You may encounter situations that require quick thinking and adaptability, so being able to address issues as they arise is helpful.

8. Health and safety awareness: Understanding and adhering to safety protocols, especially in healthcare settings, is vital to ensure the safety of yourself and others.

9. Driving skills: In some settings, especially larger institutions, having a valid driver's license may be beneficial or required for transporting goods and materials.

10. Basic IT skills: Familiarity with using basic computer systems or equipment for logging and tracking items may be necessary in some roles.

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