Ward Clerk - Ward 17 Young Frailty Unit inBradford inBradford PUBLISHED
FRI 18 OCT 2024
The role of Ward Clerk for the Young Frailty Unit (Ward 17) at Bradford Teaching Hospitals NHS Foundation Trust involves serving as the front-of-house representative for the ward. Key responsibilities include greeting and assisting relatives, patients, and visiting specialists, as well as handling administrative tasks such as filing, record keeping, and responding to telephone inquiries. The position also requires managing the booking of elective activities and performing general receptionist duties to ensure smooth operations within the unit.
Candidates should be prepared for shortlisting after the closing date of November 3, 2024, with interviews expected to take place the following week. The role is crucial in maintaining effective communication and administrative support within the ward environment.
Candidates should be prepared for shortlisting after the closing date of November 3, 2024, with interviews expected to take place the following week. The role is crucial in maintaining effective communication and administrative support within the ward environment.
Closing Date: 03.11.24 (this may change dependent on response)
Shortlisting to take place after closing date: commencing 04.11.24
Interview expected to take place in the week following shortlisting: commencing 11.11.24
Ward clerk duties as front of house for Ward 17
Greeting relatives and visiting specialties to the unit
Assisting and greeting families and friends of patients on the unit as a receptionist
Filing and record keeping
Answering the telephone and dealing with day to day enquiries
About us
Act as receptionist for Ward 17
Administrative filing and typing
Record keeping and booking of elective activities
See also job description and person spec
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Useful skills for a Ward Clerk - Ward 17 Young Frailty Unit:
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To work as a Ward Clerk in the UK, you typically need a mix of administrative skills, interpersonal skills, and an understanding of healthcare environments. Here are some key skills and qualifications:
Essential Skills:
1. Administrative Skills:
- Proficiency in using office software (e.g., Microsoft Office, spreadsheets).
- Experience with filing systems and maintaining accurate records.
- Ability to manage appointments and scheduling.
2. Communication Skills:
- Strong written and verbal communication skills for interacting with patients, families, and healthcare professionals.
- Ability to convey information clearly and effectively.
3. Interpersonal Skills:
- A compassionate and approachable manner when dealing with patients and their families.
- Ability to work as part of a team within a busy healthcare environment.
4. Organizational Skills:
- Excellent organizational abilities to manage multiple tasks and prioritize effectively.
- Attention to detail to ensure accuracy in patient records and documentation.
5. Customer Service Skills:
- A focus on providing high-quality service to patients and visitors.
- Ability to handle inquiries and complaints in a professional manner.
6. Computer Skills:
- Familiarity with electronic patient record systems and other healthcare-related software.
- Basic IT skills for troubleshooting common issues.
Additional Skills:
1. Knowledge of Health and Safety Regulations:
- Understanding of healthcare policies and procedures to maintain a safe environment.
2. Confidentiality Awareness:
- Awareness of data protection and confidentiality issues related to patient information.
3. Problem-Solving Skills:
- Ability to identify issues and resolve them quickly and effectively.
4. Flexibility and Adaptability:
- Willingness to work various shifts, including evenings and weekends, as required.
Qualifications:
- A minimum of GCSEs in English and Maths or equivalent qualifications is often required.
- Previous experience in a healthcare setting or administrative role can be beneficial.
- Some positions may require specific training or certifications related to healthcare administration or patient care.
Personal Qualities:
- Patience and empathy towards patients and their families.
- A proactive attitude and the ability to work under pressure.
- Strong work ethic and reliability.
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