Clinical Systems Senior Support OfficerinPlymouthinPlymouthPUBLISHED THU 5 DEC 2024

We are currently looking to recruit an enthusiastic, passionate and highly motivated Senior Clinical Systems Support Officer to join our Clinical Systems Team in supporting the Trusts core clinical systems. This is an interesting and varied role that will provide the day to day support and administrative duties for key clinical systems across the Plymouth Health Community.

The role will be expected to undertake system administration tasks as directed by the Clinical Systems Application Manager as well as line managing Clinical System Support Officers.The post holder will also provide general system support and maintenance for all clinical systems which fall within the responsibility of the Clinical Systems Team.The ideal applicant should have the ability to work unsupervised with a willingness to learn new system functionality in a short time frame. The applicant must also have excellent working proven knowledge of at least one of the Trusts clinical systems and the confidence to participate and facilitate meetings with members of staff at all levels.

The post holder may directly manage members of staff.

The role will be expected to undertake system administration tasks as directed by the Clinical Systems Application Manager.

There will also be an expectation for this role to help provide general system support for all clinical systems which fall within the responsibility of the Clinical Systems Team, Including but not limited to Solventum Voice Recognition, iPM, iCM, e-Referrals Service, eDischarge, RAPA, SALUS, Intouch (check-in and e-outcomes), Docman, Attend Anywhere, SeeEHR, EPMA, Nervecentre and possible other in-house software developments.

This is an interesting and varied role that will provide the day to day support for key clinical systems within the Trust.

***Preference will be given to internal Trust staff, as well as 'Priority' and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.***

About us

System Support

The role will be expected to undertake system administration tasks as directed by the Clinical Systems Application Manager.

1. The post holder will assist to co-ordinate the continued system maintenance for all clinical systems which fall within the responsibility of the Clinical Systems Team, Including but not limited to Solventum Voice Recognition, iPM, iCM, e-Referrals Service, eDischarge, RAPA, SALUS, Intouch (check-in and e-outcomes), Docman, Attend Anywhere, SeeEHR, EPMA, Nervecentre and possible other in-house software developments.
2. Support the Team in the development of the full functionality of all the above systems in the workplace for the Trust.
3. To have expert knowledge and to be able to offer advice on all aspects of the above systems and to disseminate that learning within the community.
4. Liaise with departments, users and system suppliers on issues that arise as part of the operational process.
5. Chair/support any clinical systems working groups, user groups and forums and follow through actions as directed
6. Ensuring regular communication about the above clinical systems to key stakeholders and users across the health community,
7. Analyse, investigate and assist in the resolution of operational and technical issues relating to the above clinical systems.
8. To assist in the testing of clinical systems upgrades / new functionality / releases as directed. This will include testing pre, during and post all upgrades, which may involve working out of hours to support the Trust, as directed
9. Contributes to the development of long term clinical system development plans & policy for the health community
10. To work as part of a multi-disciplinary team, influence others and see the vision of the NHS Digital through the continued development of clinical systems.
11. Contributes to meeting the Trust key targets by adapting functionality within the systems following consultation with key stake holders.
12. The post holder will follow the IM&T change procedures and will create change control records for system changes following recommendation and agreement with all parties.
13. The post holder will assist with the configuration of systems following appropriate training.
14. The post holder will be expected to deputise for their immediate line manager

System Security

1. Knowledge and understanding of Information Governance standards in relation to the above clinical systems.
2. Determine clinical system access levels for users to determine training requirements and communicate these requirements to the appropriate departmental managers.
3. Grant access to the system by the allocation of passwords ensuring that the appropriate training has been completed to a satisfactory standard and according to the relevant Trust and National Security Guidelines.
4. Maintain all clinical systems user databases.
5. Carry out regular monitoring and auditing of password usage and user rights and regularly review access rights, ending accounts when no longer required.
6. To liaise with the Information Governance team and to assist in confidential investigation(s) and audits relating to possible security breaches of any of the above clinical systems.

Training

1. Where appropriate, to provide practical hands on support by undertaking training for end users in the use of the above clinical systems, liaising with the Clinical Systems Training Team as required.
2. Identify training needs for staff from all designations and forwarding this information to the Clinical Systems Training Team as appropriate
3. Ensure that the various e-learning packages are current and accurate liaising with the Clinical Systems Training Team as appropriate.

Communication & Working Relationships

1. The post involves communication and liaison with all levels of staff and IM&T users both within the Trust and elsewhere in the NHS. It involves communication and liaison with IM&T Department staff, external organisations and other agencies.

For further details please see check the attached JD&PS.