Support Worker (Discharge Support and Admission Prevention) inSheffield inSheffield PUBLISHED
FRI 13 DEC 2024
The ideal candidate will be flexible and work collaboratively with health and social care professionals, adapting to the specific needs of clients to ensure they receive appropriate support. Duties also encompass engaging with service users and their families, conducting assessments, overseeing volunteer efforts, and maintaining documentation to track service delivery. This full-time or part-time role is integral to the organisation's mission to promote community care and prevent unnecessary hospital admissions for older individuals.
We are looking for a caring, compassionate, and self-motivated individual to join our expanding team and work across all our schemes, where you will make a real difference to the lives of people within our community.
Playing a pivotal role in providing excellent support to older people who need it, you will have a flexible approach and be able to adapt to changing circumstances as they arise as the role may see you working in any of the schemes delivered by SCCCC (described in more detail below).
We are not a CQC'd organisation and there is no personal care involved in any of our roles.
About us
Hours - Full-time (35 Hours) and Part-time (21 Hours)
Good Neighbour Scheme
The Good Neighbour Scheme involves volunteers who help older people - enhancing their quality of life and providing the kind of support a Good Neighbour might give. However, on occasions we may need to involve paid workers to support the service.
Hospital to Home
This scheme provides a wide range of short-term practical help for older people and their family and carers following a referral from a health/social care professional to prevent hospital admission or to facilitate a safe discharge from the Sheffield Teaching Hospitals Foundation Trust.
A&E to Home Scheme
This service covers the A&E Department at the Northern General Hospital and the Emergency Admission Unit and the Minor Injuries Unit at the Royal Hallamshire Hospital. It is aimed at older people who are taken to the hospital with a minor injury and who are well enough to go home with some support.
Back Home Scheme
A 4-week intervention to give assistance and practical support for people leaving hospital without formal care. The service runs 7 days a week including bank holidays
People who may benefit from the schemes are
Older and vulnerable people who may be frail, socially isolated, have no relatives, living alone or with older carers and other vulnerable adults
Older and vulnerable people who may be at risk of avoidable re-admission
Individuals or health/social care professionals who have concerns about home situations and a person's ability to live independently
How the Schemes Work
Professionals from teams in health/social care contact the office to arrange assistance for people being discharged from hospital or who are at home and at risk of readmission. Most of the requests are for short-term practical help and include but are not limited to
Collecting a patient from hospital and transporting them home safely.
Basic shopping.
Fitting temporary key safes.
Delivering and fitting small pieces of equipment e.g., bed levers, commodes, pressure relieving cushions, chair raisers etc.
Collecting clothes and other personal items from home and taking to the ward.
Short-term feeding of pets left at home.
Picking up the patients key to provide access for a contractor e.g., for repairs, adaptations, environmental health.
Assistance with moving small items of furniture to facilitate a hospital bed delivery, or to enable greater mobility and thus avoid admission to hospital.
Referrer led home assessments.
Escorting to hospital appointments.
Welcome the Individual home
Support the Individual to follow-up any problems associated with the discharge from hospital process. For example: Contact as required District nurses, doctors etc.
Signpost to appropriate community activities and services
Low level support in essential areas such as food preparation, shopping, prescription and pension collection, light household cleaning, washing etc.
Undertake level 1 falls assessment
Advice and guidance on healthy lifestyle, safety around the home etc.
Signpost to appropriate benefit advice service if required
Longer term referrals to GNS come from health and social care professionals as well as self, family and friends. The services we offer through volunteer and staff teams include face-to-face friendly visits (befriending in a clients home), telephone support and the pen pal scheme/happy post (regular mail/cards/letters).
Duties and Responsibilities (dependent on the scheme)
Work closely with other team members to take referrals from a range of referrers, including health and social care staff, friends and family members and the individual themselves, and carry out those referrals or allocate volunteers where appropriate.
Complete referrals taken by the team
Work proactively to plan discharges from hospital in a safe and supported way
Prevent the deterioration in the health condition and aid the reduction of inappropriate readmission/ avoidance to hospital through the provision of low-level practical interventions
Aid the reduction of premature admission to hospital and/or residential care
Provide support to those discharged from hospital or those likely to be re-admitted, to regain their confidence to be able to continue to live independently
Ensure Individuals reintegrate back into their community and feel supported both emotionally and socially through social interaction
Deliver a flexible Individual-centred service
Provide support to informal carers
Be available for enquiries from service users and their families and respond to any requests for information in a timely and professional manner.
Follow up, check, and review all referrals with volunteers, service users and service providers in a systematic way.
Complete a check list to ensure all identified needs have been actioned.
When appropriate for the particular scheme, ensure that each service user receives a home visit prior to allocation of a volunteer in order to confirm personal details, undertake a risk assessment and better understand them and their needs.
As appropriate, ensure that those service users with complex needs and who are not suitable for a volunteer receive a monthly visit from a relevant staff member.
As appropriate, provide telephone support to service users.
As directed provide ongoing support and supervision to volunteers within SCCCC and ensure that the service is responsive to the needs of its volunteers.
Ensure that all duties and functions are carried out in accordance with SCCCCs regulations, policies, and procedures.
Maintain appropriate records of work undertaken and produce written reports as required.
Attend the meetings of the organisation and any other meetings as required.
Attend appropriate training courses to enhance and develop her/his own skills.
Liaise with the fundraiser in order to maximise donations to the organisation.
Publicise the scheme through all appropriate channels.
Carry out other duties and relevant tasks consistent with the responsibilities of the post, which from time to time may be required as agreed between the post holder and the Senior Manager.
This is not a complete description of duties and may be amended in light of changing needs of the organisation after consultation with the post holder
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