Medical Secretary inWigan inWigan PUBLISHED MON 14 OCT 2024

Band 3 FIXEDTERM GOOD SALARY

NHS

Pennygate Medical Centre raezHf9H

The Medical Secretary at Pennygate Medical Centre in Wigan will provide essential administrative support to the Practice Manager, Doctors, and Health Professionals, including tasks such as word processing, audio typing, and general clerical duties. Key responsibilities include typing letters, reports, and patient referrals accurately, managing filing systems, and maintaining the computer clinic system to ensure efficient patient care and communication with hospitals and other departments. The role also involves handling telephone calls, managing mail, and maintaining follow-up systems for patient referrals and outcomes.

Additionally, the Medical Secretary will assist in creating referral templates, addressing referral queries, and collaborating with both patients and the clinical team, all while promoting best practices in health and safety. Proficiency in using clinical systems like SystmOne and Microsoft packages is required, and the successful candidate may need to cover for colleagues during periods of absence.

As a medical Secreatry you will provide general secretarial support to the Practice Manager, Doctors and Health Professionals involving word processing and audio typing skills with general clerical work as required.

To provide an efficient audio, copy typing and word processing service for GPs and Health Professionals as required. This includes the typing of letters, reports, patient referrals, minutes, memorandums, etc. in an accurate and quality manner.

To liaise with hospitals/other departments to ensure referrals and queries are made in a timely manner to ensure the delivery of effective patient care

To establish and maintain filing and administrative systems so that written or computer information is easily accessible and secure.

To establish and maintain follow up systems associated with patients referrals and outcomes to ensure the continuity of patient clinical care within set timescales and adhering to practice guidelines, policies and procedures.

To receive incoming and initiate outgoing telephone calls to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries.

To maintain the computer clinic system in an accurate and secure manner.

To provide cover for members of the secretarial team during periods of sickness and annual leave.

Promote, monitor and maintain best practice in health, safety & security and all aspects of safeguarding

To receive and dispatch mail and maintain a pending system.

Use of appropriate clinical systems (e.g., Choose & Book/NHS e-referrals) and following up queries

About us
As a medical secretary you will be responsible for creating referral templates, handling referral queries, liaising with hospitals and patients and the clinical team in the practice. You will handle telephone calls and assist the team with tasks. You will be working on systmone and have a good knowledge of microsoft packages.

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More about the NHS

The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values. Learn more...

Useful skills for a Medical Secretary: Click to view

To work as a Medical Secretary in the UK, you should possess a combination of technical, administrative, and interpersonal skills. Here are the key skills and qualifications that are often required:

Essential Skills:

1. Organizational Skills: Ability to manage multiple tasks, prioritize effectively, and keep track of appointments, medical records, and correspondence.

2. Communication Skills: Strong written and verbal communication skills to interact with healthcare professionals, patients, and other stakeholders.

3. Computer Literacy: Proficiency in using Microsoft Office (Word, Excel, Outlook) and medical software (like NHS systems, EMIS, or SystmOne).

4. Typing Skills: Fast and accurate typing skills are essential for transcription and data entry.

5. Attention to Detail: Accuracy is critical when handling patient records, medical documents, and databases.

6. Confidentiality Awareness: Understanding of patient confidentiality and data protection laws (e.g., GDPR) to ensure sensitive information is handled appropriately.

7. Knowledge of Medical Terminology: Familiarity with medical terminology, procedures, and anatomy to understand documents and communicate effectively in a healthcare environment.

8. Customer Service Skills: Ability to assist patients and address their inquiries empathetically and professionally.

9. Teamwork: Ability to work within a multidisciplinary team and collaborate with healthcare professionals.

10. Problem-Solving Skills: Capacity to handle issues that may arise and find solutions quickly.

Qualifications:

- Education: A minimum of GCSEs in English and Maths is usually required. A qualification in business administration or medical administration can be advantageous.

- Experience: Previous experience in an administrative role, especially in a healthcare setting, is beneficial but not always essential.

- Professional Development: Consider obtaining certifications related to medical administration or secretarial work to enhance your qualifications.

Additional Skills:

- Time Management: Ability to manage time effectively and meet deadlines.

- Adaptability: Flexibility to handle changing workloads and environments in a busy medical practice.

- Knowledge of NHS Protocols: Understanding of NHS procedures, policies, and regulations can be helpful.

Conclusion

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inWigan

53.540016174316406 -2.576270341873169 Wigan, Lancashire

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