Leeds Teaching Hospitals r54Paij9
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PRINCIPAL DUTIES & AREAS OF RESPONSIBILITY
Staff Supervision
Coordinate the day to day activities of a team of administrative staff including clerical officers and supervisors.
To maintain regular communications with all staff to ensure they all receive and participate in briefings and are aware of knowledge and information relating to them and their role.
To be actively involved in the recruitment process.
To ensure that joint working and close co-operation is developed and maintained with staff both internal and external, providing the clinical/operational services in order to maintain a complete and seamless service to patients.
Continually review staffing levels and ensure there is adequate cover for staff during periods of absence or flexible working practices in order to maintain a quality service.
Train and supervise members of their team in all aspects of patient administration service and exceptional customer service, motivating, improving performance and promoting team values to achieve required outcomes. Contribute to the identification and planning of development needs for the team and individuals.
Contribute to the assessment of staff performance against objectives and be responsible for the performance development reviews of individuals. On a day to day basis support individual learning and development.
Service Management
Responsible for the collection of data and performing regular audits by random sample. Depending upon the outcome of the audit, taking follow steps as necessary with instruction to fix any issues.
To maintain and administer relevant information systems and review monitor systems. This may include troubleshooting problems, referring to the appropriate department as required and some evening / weekend contact. Also, being responsible for performing daily back up of relevant data base where appropriate.
Responsible for ensuring the integrity of the system and that it meets the requirements of the Data Protection Act.
Support management in liaising with Information Services Department to provide data as required.
To ensure all patients enquiries are dealt with in a friendly and professional manner and that patient admin staff provide exceptional customer service
Monitor administrative processes to ensure all are completed within agreed timescales.
Deal with complex enquires from staff/patients/relatives/visitors investigating and researching matters thereby providing information/guidance and advice to others to ensure their queries have been dealt with. This could involve managing the complaints process, monitoring response times, seeking out information to be able to prepare straightforward response, or to assist in the provision of a response, to the complaint.
Undertake general administrative duties including filing, typing, photocopying, faxing, arrangement of meetings and dealing with general communication.
Such other duties at a comparable level of responsibility as may be allocated to the post or post-holder.
Comply with the requirements dictated by regulatory bodies and their code of practice throughout all disciplines in the Directorate, the Leeds Teaching Hospitals Trust and the NHS
We are excited to advertise a permanent full time Assistant Patient Services Coordinator position to join our Outpatient team. The successful applicant will provide managerial support to clerical teams and will be responsible for the day-to-day activities of a busy patient administration team-including the management of the Outpatient Supervisors and Clerical Officers. The post holder must have the ability to organise and motivate the team to help achieve our Key Performance Indicators.
The Outpatient team are based across five sites Leeds General Infirmary,Chapel Allerton Hospital,Seacroft Hospital,Wharfedale Hospital and St James University Hospital; and also support two Community Diagnostic Centres at Beeston and Armley. The Outpatient Administration team collaborate with the Referral and Booking Service,Outpatient Nursing, Switchboard, Phlebotomy and the Robotic Process Automation team. Together we form the Outpatient Clinical Service Unit.
The main attributes we are looking for include being flexible, reliable,proactive,professional,and diplomatic with an ability to remain calm under pressure. Flexible working including occasional working from home can be supported in this role, but regular on site working and travel between sites is required to ensure adequate support for the clerical teams.
We are proud of the diversity within our teams, and we welcome applications from people of all backgrounds and are committed to recruiting inclusively.
The Assistant Patient Services Coordinator will provide a high-quality service in line with Trust standards and policies. They are required to communicate sensitivity and effectively with a wide range of people including medical staff, patients and colleagues.
The post holder will manage their defined areas within the Outpatient team and will be responsible for prioritising work, developing staff, reviewing working practices to ensure effective services, ensuring that processes and procedures comply with legislation requirements covering Health & Safety, Data Protection and Confidentiality.
The ability to work flexibly and across multiple sites is essential for this role as this post will support hospital sites and Community services at Beeston and Armley. Travel to different sites will be required on a regular basis. The post will also require working Monday to Friday, with occasional weekends.
The Assistant Patient Services Coordinator team report into the Outpatient Site Managers and will also work with the wider management team including the Business Manager. The Assistant Patient Services Coordinators also support and collaborate with various Clinical Service Units across the trust, which includes working with clinical teams such as doctors, nurses and phlebotomists.
If you have the skills and experience to deliver a highly organised, patient centred service and would like to manage a friendly team this could be the role for you!
PRINCIPAL DUTIES & AREAS OF RESPONSIBILITY
Staff Supervision
Coordinate the day to day activities of a team of administrative staff including clerical officers and supervisors.
To maintain regular communications with all staff to ensure they all receive and participate in briefings and are aware of knowledge and information relating to them and their role.
To be actively involved in the recruitment process.
To ensure that joint working and close co-operation is developed and maintained with staff both internal and external, providing the clinical/operational services in order to maintain a complete and seamless service to patients.
Continually review staffing levels and ensure there is adequate cover for staff during periods of absence or flexible working practices in order to maintain a quality service.
Train and supervise members of their team in all aspects of patient administration service and exceptional customer service, motivating, improving performance and promoting team values to achieve required outcomes. Contribute to the identification and planning of development needs for the team and individuals.
Contribute to the assessment of staff performance against objectives and be responsible for the performance development reviews of individuals. On a day to day basis support individual learning and development.
Service Management
Responsible for the collection of data and performing regular audits by random sample. Depending upon the outcome of the audit, taking follow steps as necessary with instruction to fix any issues.
To maintain and administer relevant information systems and review monitor systems. This may include troubleshooting problems, referring to the appropriate department as required and some evening / weekend contact. Also, being responsible for performing daily back up of relevant data base where appropriate.
Responsible for ensuring the integrity of the system and that it meets the requirements of the Data Protection Act.
Support management in liaising with Information Services Department to provide data as required.
To ensure all patients enquiries are dealt with in a friendly and professional manner and that patient admin staff provide exceptional customer service
Monitor administrative processes to ensure all are completed within agreed timescales.
Deal with complex enquires from staff/patients/relatives/visitors investigating and researching matters thereby providing information/guidance and advice to others to ensure their queries have been dealt with. This could involve managing the complaints process, monitoring response times, seeking out information to be able to prepare straightforward response, or to assist in the provision of a response, to the complaint.
Undertake general administrative duties including filing, typing, photocopying, faxing, arrangement of meetings and dealing with general communication.
Such other duties at a comparable level of responsibility as may be allocated to the post or post-holder.
Comply with the requirements dictated by regulatory bodies and their code of practice throughout all disciplines in the Directorate, the Leeds Teaching Hospitals Trust and the NHS
We are excited to advertise a permanent full time Assistant Patient Services Coordinator position to join our Outpatient team. The successful applicant will provide managerial support to clerical teams and will be responsible for the day-to-day activities of a busy patient administration team-including the management of the Outpatient Supervisors and Clerical Officers. The post holder must have the ability to organise and motivate the team to help achieve our Key Performance Indicators.
The Outpatient team are based across five sites Leeds General Infirmary,Chapel Allerton Hospital,Seacroft Hospital,Wharfedale Hospital and St James University Hospital; and also support two Community Diagnostic Centres at Beeston and Armley. The Outpatient Administration team collaborate with the Referral and Booking Service,Outpatient Nursing, Switchboard, Phlebotomy and the Robotic Process Automation team. Together we form the Outpatient Clinical Service Unit.
The main attributes we are looking for include being flexible, reliable,proactive,professional,and diplomatic with an ability to remain calm under pressure. Flexible working including occasional working from home can be supported in this role, but regular on site working and travel between sites is required to ensure adequate support for the clerical teams.
We are proud of the diversity within our teams, and we welcome applications from people of all backgrounds and are committed to recruiting inclusively.
The Assistant Patient Services Coordinator will provide a high-quality service in line with Trust standards and policies. They are required to communicate sensitivity and effectively with a wide range of people including medical staff, patients and colleagues.
The post holder will manage their defined areas within the Outpatient team and will be responsible for prioritising work, developing staff, reviewing working practices to ensure effective services, ensuring that processes and procedures comply with legislation requirements covering Health & Safety, Data Protection and Confidentiality.
The ability to work flexibly and across multiple sites is essential for this role as this post will support hospital sites and Community services at Beeston and Armley. Travel to different sites will be required on a regular basis. The post will also require working Monday to Friday, with occasional weekends.
The Assistant Patient Services Coordinator team report into the Outpatient Site Managers and will also work with the wider management team including the Business Manager. The Assistant Patient Services Coordinators also support and collaborate with various Clinical Service Units across the trust, which includes working with clinical teams such as doctors, nurses and phlebotomists.
If you have the skills and experience to deliver a highly organised, patient centred service and would like to manage a friendly team this could be the role for you!
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