Emergency Department ReceptionistinWrexham inWrexhamPUBLISHED FRI 25 OCT 2024

Band 3: £24,433 to £26,060 a year per annum, pro rata PERMANENT GOOD SALARY

EMERGENCY DEPARTMENTMULTI-DISCIPLINARY

Betsi Cadwaladr University Health Boardr5dOZJ3k

The role of Emergency Department Receptionist at Wrexham Maelor Hospital with Betsi Cadwaladr University Health Board involves joining a busy administrative team responsible for providing comprehensive reception services. The successful candidate must demonstrate flexibility, excellent customer service, and communication skills while handling sensitive and confidential patient information. Responsibilities include supporting the clinical team, managing patient queries, and maintaining confidentiality in all interactions with patients, staff, and relatives.

The position requires a good standard of education, adaptability, and strong organisational skills, with specific working hours outlined in a rolling pattern. Proficiency in Welsh is essential for this role, highlighting the importance of effective communication within the multi-disciplinary team to enhance patient satisfaction and service efficiency.

An exciting opportunity has become available to join the administration team in the Emergency Department at Wrexham Maelor Hospital.

As a part of this very busy team, the successful applicant is expected to be very flexible in approach to service needs, have a pleasant personality and a positive approach to their work. Excellent customer service and communication skills are required along with the ability to deal with sensitive matters and highly confidential patient information. Applicants must also have a good standard of education, be adaptable and have good organisational skills. The post holder is expected to provide effective administrative support to the clinical team in the Emergency Department.

Rolling pattern of Tues/ Weds 17.00-22.30, Sat / Sun 09.00-15.15, Mon 17.00-22.30, Sat / Sun 15.45-22.30, Thurs / Fri 17.00-22.30.

The ability to speak Welsh is essential for this post.

To provide a comprehensive reception service to the Emergency Department whilst working as part of a multi-disciplinary team to ensure that an effective service is provided and patient satisfaction is maximised. Also to promptly and efficiently exercise own judgement to resolve patient queries within own professional constraints.

By the nature of the duties, the post holder will be required to maintain strict confidentiality and will be expected to deal with staff, patients, carers and relatives with courtesy and discretion at all times.