Candidates are expected to have experience with systems management, an understanding of KPIs and improvement processes, as well as team supervision skills, with a strong emphasis on customer service. Proficiency in Welsh is desirable, but both Welsh and English speakers are encouraged to apply. This position is integral to the Supply Chain, Logistics, and Transport management team, facilitating communication with area teams, stakeholders, and Health Board commissioners.
To manage and promote the continued development and attainment of key performance indicators and quality objectives through the provision of operational management and strategic information reports to all levels of management on behalf of NHS Wales Shared Services Partnership.
To oversee the management of the Logistics Scheduling Software system, manage and maintain the All Wales Automatic Data Capture (ADC) programme and provide daily support for the Logistics Scheduling Software system ensuring functionality is maximised and Standard Operating Procedures are managed and adhered to with responsibility for Control Management, System Administration and Management Systems.
To provide supervision of the HCS Regional Schedulers and Control/Call Centre and its staff in an All Wales capacity.
The successful candidate will be an integral part of the Supply Chain, Logistics and Transport management team liaising regularly with all area teams, internal and external stakeholders as well as Health Board commissioners. Candidates should have previous systems experience, have an awareness of Key Performance Indicators (KPIs) and an understanding of improvement processes, have experience of supervising a team, be customer focused and understand the importance of a high-quality service.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
About us
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
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