Vauxhall Surgery r7JsDsm5
Vauxhall Surgery, a friendly NHS GP practice in London, is seeking a full-time Medical Receptionist to join their dedicated team. The ideal candidate should possess strong communication skills, excellent IT proficiency, and the ability to work efficiently under pressure. Key responsibilities include providing effective reception services, managing patient enquiries, scheduling appointments, and handling urgent consultations. The role also involves managing incoming calls, processing home visit requests, and maintaining accurate patient records.
Additional tasks include advising patients about private service charges, ensuring timely collection of prescription requests, and maintaining the organisation of medical records. The Medical Receptionist will also be responsible for opening the premises and preparing for patient arrivals. As part of a collaborative environment, the individual may be asked to undertake other duties as assigned by the management team.
Additional tasks include advising patients about private service charges, ensuring timely collection of prescription requests, and maintaining the organisation of medical records. The Medical Receptionist will also be responsible for opening the premises and preparing for patient arrivals. As part of a collaborative environment, the individual may be asked to undertake other duties as assigned by the management team.
We are a friendly NHS GP Practice in Vauxhall area (with three sisters practices Grays Inn Medical Practice in Central London, Deleham Gardens Surgery and Fortune Green Practice in North London).
We are looking for an enthusiastic, hard working full-time medical receptionist/admin to join our friendly practice team.
You must have an excellent telephone manner, IT skills and be able to work under pressure and complete tasks efficiently.
About us
Job Responsibilities:
- Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice.
- Deal with general enquiries, explain procedures and make new and follow-up appointments
- Using your own judgement and communication skills ensure that patients with no prior appointments but who need urgent consultations are seen in a logical and non-disruptive manner.
- Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
- Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
- Enter requests for home visits, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor.
- Action repeat prescription and Med3 requests and ensure that they are ready for collection by the patient within 48 hours or as advised.
- Advise patients of relevant charges for private (Non general medical services) services.
- Enter patient information on the computer as required.
- Patient notes and correspondence:
-Retrieve and re-file records as required, ensuring strict alphabetical order is adhered to
-Ensure correspondence, reports, results etc. are filed promptly and in the correct records, ensuring that all recent correspondence is available when patients are seen.
-Ensure records are kept in good repair with all necessary information on the outside cover clearly visible.
- Premises:
-Open up premises at the start of the day when first to arrive, make all necessary preparations to receive patients.
- Undertake any other additional duties appropriate to the post as requested by the Partners or the Management team.
- Ensure all new registrations are entered onto the database.
More information related to this job opportunity, from jobsincare:
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More about the NHS
The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values. Learn more...
Useful skills for a Medical Receptionist:
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To work as a Medical Receptionist in the UK, you need a combination of administrative, interpersonal, and technical skills. Here are some key skills and qualities that are important for this role:
1. Communication Skills: Strong verbal and written communication skills are essential for interacting with patients, doctors, and other staff members.
2. Customer Service Skills: A friendly and approachable demeanor is important as you will be the first point of contact for patients. Being able to handle inquiries and complaints professionally can enhance the patient experience.
3. Organisational Skills: You must be able to manage multiple tasks efficiently, such as scheduling appointments, maintaining patient records, and managing files.
4. Attention to Detail: Accuracy is crucial as you will be dealing with sensitive patient information, medical records, and ensuring correct data entry.
5. Time Management: The ability to prioritise tasks and manage your time effectively is vital, especially in a busy medical environment.
6. IT Skills: Proficiency with computer systems, including practice management software, Microsoft Office, and other relevant applications is important for managing records, appointments, and correspondence.
7. Confidentiality and Data Protection Awareness: Understanding the importance of patient confidentiality and compliance with regulations such as the Data Protection Act is essential in a medical setting.
8. Teamwork: You will work closely with healthcare professionals, so being a team player and having the ability to collaborate effectively is important.
9. Problem-Solving Skills: Being resourceful and able to think on your feet when addressing issues or patient concerns is a valuable skill.
10. Basic Medical Knowledge: Familiarity with medical terminology and an understanding of the healthcare system can be beneficial.
11. Adaptability and Resilience: The ability to remain calm and composed in a fast-paced or stressful environment is important.
12. Basic Accounting and Financial Skills: Knowledge of handling billing and invoice generation can be helpful, especially in practices that do not have dedicated financial staff.
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