Customer Service Manager inGreensand House Care Home inGreensand House Care Home PUBLISHED
TUE 22 OCT 2024
Avery Healthcare Group Ltd. rU0DtSVz
The ideal candidate will possess experience in administration and sales, along with strong interpersonal and customer relations skills. You should be confident in training and leading a small team of Customer Service Advisors, capable of managing your workload effectively, and aligned with Avery’s values of support, honesty, respect, and accountability. The role requires an ADBS Disclosure check and proof of eligibility to work in the UK.
Avery Healthcare is one of the largest providers of luxury elderly care homes in the UK, with a vision of 'creating meaningful lives together' by offering exceptional care and experience throughout their growing portfolio of over 100 care homes. They are now seeking a well-organized, enthusiastic, and dedicated individual to join their friendly, award-winning team as a Customer Service Manager.
As the Customer Service Manager, your focus will be to support the General Manager by taking the lead on the sales process and coordinating all admissions and discharges with the Home Administrator. You will be responsible for greeting people politely and professionally, ensuring the Front of House team answer the phone in line with company policy, managing the process of show rounds and training staff to the expected standard, undertaking competitor analysis, and supporting the General Manager to implement local marketing strategy.
About us
Package Description:
At Avery Healthcare we believe in caring for those who care for our residents; we recognise and celebrate our hard-working colleagues, support your career development with a variety of apprenticeships, and provide you with access to a range of leisure and retail discounts.
We are now seeking a well-organised, enthusiastic, and dedicated individual to join our friendly, award-winning team as a Customer Service Manager.
ABOUT THE ROLE
Your focus as Customer Service Managerwill be to support the General Manager by taking the lead on the sales process and coordinating all admissions and discharges with the Home Administrator.
Other responsibilities will include:
- Greeting people politely and professionally whether in person or by telephone.
- Ensuring Front of House team answer the phone in line with company policy.
- Managing the process of show rounds and train staff team to manage to the expected standard.
- Undertaking competitor analysis to ensure accurate data within the local market.
- Supporting the General Manager to implement local marketing strategy.
ABOUT YOU
To be successful in your application, you will live our values of caring, supportive, honest, respectful and accountable in all that you do.
Our ideal candidate must:
- Have experience in a previous administration role, sales experience is preferred.
- Possess effective interpersonal skills and professional telephone manner.
- Be confident in leading, training and supporting a small team of Customer Service Advisors.
- Have strong customer relation skills.
- Be able to prioritise and manage own workload.
ABOUT AVERY
As one of the largestproviders of luxury elderly care homes in the UK, we believe that the later years of our residents' lives should be as enriching as any other. Our vision of creating meaningful lives together is reached by the exceptional care and experience we proudly offer throughout our growing portfolio of over 100 care homes whilst establishing ourselves as the preferred choice forresidents and employees.
Please note this role will require:
- ADBS Disclosure check, the cost of which will be met by Avery Healthcare.
- Proof of eligibility to work in the UK.
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