Band 2 Renal Clinic Clerk inBirmingham inBirmingham PUBLISHED 11 NOV 2024
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To work as part of a team providing comprehensive Administration / Co-ordination support to clinical services, ensuring this is patient focused and patients receive a compassionate and professional service.
Working in conjunction with colleagues, patients, service users and internal and external stakeholders.
The post holder will work under indirect supervision and will directly contribute to and Co-ordinate the efficient running of the service, ensuring that a seamless approach to patient care is delivered.
Liaise with staff, patients, service users and external agencies
To provide a point of contact for service users
Provide patients with non-clinical advice and information on a range of issues including appointment queries
Notify patients of new or changes to appointments
Meet and greet patients communicating in a sensitive and courteous manner
Liaise with medical and nursing staff and other multi-disciplinary teams regarding patient appointments / pathways
Deal effectively with complaints either face to face or on the telephone, and escalate concerns where necessary
Be sympathetic and sensitive to the requirements of staff, service users when communicating by telephone or face to face, including dealing with a difficult situation, e.g. aggressive or demanding behaviour, escalating conflict situations where necessary
Accurately record telephone messages and other enquiries and refer as appropriate
About usPlease note for a specific detailed job description for this vacancy please see attached job description.
To work as part of a team providing comprehensive Administration / Co-ordination support to clinical services, ensuring this is patient focused and patients receive a compassionate and professional service.
Working in conjunction with colleagues, patients, service users and internal and external stakeholders.
The post holder will work under indirect supervision and will directly contribute to and Co-ordinate the efficient running of the service, ensuring that a seamless approach to patient care is delivered.
Liaise with staff, patients, service users and external agencies
To provide a point of contact for service users
Provide patients with non-clinical advice and information on a range of issues including appointment queries
Notify patients of new or changes to appointments
Meet and greet patients communicating in a sensitive and courteous manner
Liaise with medical and nursing staff and other multi-disciplinary teams regarding patient appointments / pathways
Deal effectively with complaints either face to face or on the telephone, and escalate concerns where necessary
Be sympathetic and sensitive to the requirements of staff, service users when communicating by telephone or face to face, including dealing with a difficult situation, e.g. aggressive or demanding behaviour, escalating conflict situations where necessary
Accurately record telephone messages and other enquiries and refer as appropriate
About us
Please note for a specific detailed job description for this vacancy please see attached job description.
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