Band 2 Renal Clinic Clerk inBirmingham inBirmingham PUBLISHED MON 11 NOV 2024

Band 2: £23,615 to £23,615 a year PERMANENT
MULTI-DISCIPLINARY NHS

University Hospitals Birmingham NHS Foundation Trust rFfmi6fx

Opportunity to work in a supportive and collaborative team environment that focuses on patient care.

Ability to make a positive impact on patients' experiences by providing compassionate and professional service.

Diverse range of responsibilities that contribute to the efficient running of clinical services.

Gain valuable experience in liaising with various healthcare professionals, enhancing communication skills.

Develop problem-solving skills by dealing effectively with patient complaints and difficult situations.

Work in a dynamic and impactful role that allows for direct interaction with patients and service users.

The Band 2 Renal Clinic Clerk at University Hospitals Birmingham NHS Foundation Trust will play a vital role in providing comprehensive administrative and coordination support to clinical services, ensuring a patient-focused approach. The position involves working collaboratively with a range of stakeholders, including colleagues and patients, to ensure the smooth operation of the service. Key responsibilities include serving as a point of contact for service users, providing non-clinical advice on appointment-related queries, greeting patients with sensitivity and courtesy, and effectively managing complaints and communications with medical staff and multi-disciplinary teams.

The successful candidate will work under indirect supervision, contributing to seamless patient care while maintaining professionalism in potentially challenging situations. Essential tasks include notifying patients of appointment changes, accurately recording inquiries, and escalating concerns as needed. The role emphasises compassion and sensitivity when dealing with patients and service users, particularly during difficult interactions.

To work as part of a team providing comprehensive Administration / Co-ordination support to clinical services, ensuring this is patient focused and patients receive a compassionate and professional service.

Working in conjunction with colleagues, patients, service users and internal and external stakeholders.

The post holder will work under indirect supervision and will directly contribute to and Co-ordinate the efficient running of the service, ensuring that a seamless approach to patient care is delivered.

Liaise with staff, patients, service users and external agencies

To provide a point of contact for service users

Provide patients with non-clinical advice and information on a range of issues including appointment queries

Notify patients of new or changes to appointments

Meet and greet patients communicating in a sensitive and courteous manner

Liaise with medical and nursing staff and other multi-disciplinary teams regarding patient appointments / pathways

Deal effectively with complaints either face to face or on the telephone, and escalate concerns where necessary

Be sympathetic and sensitive to the requirements of staff, service users when communicating by telephone or face to face, including dealing with a difficult situation, e.g. aggressive or demanding behaviour, escalating conflict situations where necessary

Accurately record telephone messages and other enquiries and refer as appropriate

About us
Please note for a specific detailed job description for this vacancy please see attached job description.

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The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values. Learn more...

Useful skills for a Band 2 Renal Clinic Clerk: Click to view

To work as a Band 2 Renal Clinic Clerk in the UK, you will typically need a mix of administrative skills, interpersonal skills, and some specific knowledge related to health care. Here are some key skills and qualifications that are often required or beneficial for this role:

Essential Skills:

1. Organizational Skills: Ability to manage multiple tasks, maintain accurate records, and prioritize duties effectively.

2. Communication Skills: Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members.

3. Customer Service Skills: Ability to deal with patients and their families in a courteous and compassionate manner.

4. IT Skills: Proficiency in using computer systems, especially patient management systems, databases, and standard office software (e.g., MS Office).

5. Attention to Detail: Accuracy in data entry and record-keeping is crucial, especially when dealing with patient information.

6. Teamwork: Capability to work collaboratively with a team of healthcare professionals.

7. Confidentiality Awareness: Understanding of the importance of patient confidentiality and data protection regulations.

8. Time Management: Ability to manage time effectively and meet deadlines in a busy clinic environment.

Desirable Skills:

1. Basic Understanding of Medical Terminology: Familiarity with medical terminology, especially related to renal care, can be beneficial.

2. Experience in a Healthcare Setting: Previous experience in a healthcare administration environment, though not always necessary, can be an advantage.

3. Problem-Solving Skills: Ability to handle patient queries or issues effectively.

4. Flexibility and Adaptability: Willingness to adapt to changing circumstances in a clinical environment.

Qualifications:

- Typically, a minimum of GCSEs or equivalent in English and Maths is preferred.

- Experience in administrative roles, especially in a healthcare setting, can be an advantage.

- Training or certification in healthcare administration or related fields may be beneficial.

Additional Considerations:

- Some positions may require knowledge or experience with specific software used in the NHS.

- Continuous professional development and training opportunities may be offered to enhance skills in the role.

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52.45319747924805 -1.9384706020355225 Birmingham, West Midlands

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Band 2 Renal Clinic Clerk inBirmingham inBirmingham PUBLISHED MON 11 NOV 2024

University Hospitals Birmingham NHS Foundation Trust rFfmi6fx

About us Please note for a specific detailed job description for this vacancy please see attached job description.

About us
Please note for a specific detailed job description for this vacancy please see attached job description.