Ward Clerk - Discharge Lounge inBristol inBristol PUBLISHED MON 28 OCT 2024

Band 2 PERMANENT
NHS

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) rJRhINFi

University Hospitals Bristol and Weston NHS Foundation Trust is seeking an enthusiastic Band 2 Ward Clerk for the Discharge Lounge team within the Clinical Site team. The role involves facilitating patient discharges in a safe and comfortable environment while managing an average of 400+ patients monthly. The successful candidate will need strong teamwork and communication skills to liaise effectively with wards, the clinical site team, and pharmacy, as well as the ability to thrive in a fast-paced setting.

Key responsibilities include greeting and directing patients and relatives, processing patient information through Medway, maintaining electronic and paper records, and ensuring high standards of patient care aligned with the Trust’s core values. This position offers a valuable opportunity to develop organisational and management skills, as well as actively participate in implementing improvements within the Discharge Lounge. The working hours are from 09:00 to 17:00.

An exciting opportunity has arisen for an enthusiastic and motivated Band 2 Ward Clerk to join the discharge lounge team within the Clinical site team, Trust Services.

The discharge lounge offers a safe comfortable environment for patients whilst waiting to be discharged. Patients are discharged through the Lounge to maintain and facilitate the flow of the hospital, freeing up much needed beds for emergency and elective patients on a day to day basis. The discharge lounge currently sees on average 400+ patients per month.

The ideal candidate must possess a strong team work ethic but have the confidence to work independently. Good communication skills are essential as you will be required to liaise with wards and work closely with the clinical site team and pharmacy. The ward clerk must have the ability to work under pressure as the lounge can quickly become a fast paced environment.

This is an excellent opportunity to join a small but strong team, and will give you an opportunity to develop your organisational and management skills. This role will also require you to participate in developing and implementing change in the discharge lounge.

Hours of working 09:00 - 17:00.

Responsibilities will include acting as the patient's first point of contact on the ward, greeting and signposting patients and relatives, processing patients using Medway, liaising with colleagues, sending out patient information, sorting and distributing post. The maintenance of paper and electronic records is also a key element of this role. This right candidate will be responsible for setting high standards of patient care by enacting the Trust's core values at all times.

About us
For a more detailed job description, main responsibilities, and person specification, please refer to the job description document attached to this vacancy.

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The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values. Learn more...

Useful skills for a Ward Clerk - Discharge Lounge: Click to view

To work as a Ward Clerk in the UK, you typically need a mix of administrative skills, interpersonal skills, and an understanding of healthcare environments. Here are some key skills and qualifications:

Essential Skills:

1. Administrative Skills:

- Proficiency in using office software (e.g., Microsoft Office, spreadsheets).

- Experience with filing systems and maintaining accurate records.

- Ability to manage appointments and scheduling.

2. Communication Skills:

- Strong written and verbal communication skills for interacting with patients, families, and healthcare professionals.

- Ability to convey information clearly and effectively.

3. Interpersonal Skills:

- A compassionate and approachable manner when dealing with patients and their families.

- Ability to work as part of a team within a busy healthcare environment.

4. Organizational Skills:

- Excellent organizational abilities to manage multiple tasks and prioritize effectively.

- Attention to detail to ensure accuracy in patient records and documentation.

5. Customer Service Skills:

- A focus on providing high-quality service to patients and visitors.

- Ability to handle inquiries and complaints in a professional manner.

6. Computer Skills:

- Familiarity with electronic patient record systems and other healthcare-related software.

- Basic IT skills for troubleshooting common issues.

Additional Skills:

1. Knowledge of Health and Safety Regulations:

- Understanding of healthcare policies and procedures to maintain a safe environment.

2. Confidentiality Awareness:

- Awareness of data protection and confidentiality issues related to patient information.

3. Problem-Solving Skills:

- Ability to identify issues and resolve them quickly and effectively.

4. Flexibility and Adaptability:

- Willingness to work various shifts, including evenings and weekends, as required.

Qualifications:

- A minimum of GCSEs in English and Maths or equivalent qualifications is often required.

- Previous experience in a healthcare setting or administrative role can be beneficial.

- Some positions may require specific training or certifications related to healthcare administration or patient care.

Personal Qualities:

- Patience and empathy towards patients and their families.

- A proactive attitude and the ability to work under pressure.

- Strong work ethic and reliability.

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Ward Clerk - Discharge Lounge inBristol inBristol PUBLISHED MON 28 OCT 2024

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) rJRhINFi

About us For a more detailed job description, main responsibilities, and person specification, please refer to the job description document attached to this vacancy.

About us
For a more detailed job description, main responsibilities, and person specification, please refer to the job description document attached to this vacancy.