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Ward Clerk - Discharge LoungeinBristolinBristolPUBLISHED MON 28 OCT 2024

Band 2  PERMANENT 
NHS

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)

University Hospitals Bristol and Weston NHS Foundation Trust is seeking an enthusiastic Band 2 Ward Clerk for the Discharge Lounge team within the Clinical Site team. The role involves facilitating patient discharges in a safe and comfortable environment while managing an average of 400+ patients monthly. The successful candidate will need strong teamwork and communication skills to liaise effectively with wards, the clinical site team, and pharmacy, as well as the ability to thrive in a fast-paced setting.

Key responsibilities include greeting and directing patients and relatives, processing patient information through Medway, maintaining electronic and paper records, and ensuring high standards of patient care aligned with the Trust’s core values. This position offers a valuable opportunity to develop organisational and management skills, as well as actively participate in implementing improvements within the Discharge Lounge. The working hours are from 09:00 to 17:00.

More about the NHS
The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values.Learn more...
Useful skills for a Ward Clerk - Discharge Lounge:
To work as a Ward Clerk in the UK, you typically need a mix of administrative skills, interpersonal skills, and an understanding of healthcare environments. Here are some key skills and qualifications:
Essential Skills:
1. Administrative Skills:
- Proficiency in using office software (e.g., Microsoft Office, spreadsheets).
- Experience with filing systems and maintaining accurate records.
- Ability to manage appointments and scheduling.
2. Communication Skills:
- Strong written and verbal communication skills for interacting with patients, families, and healthcare professionals.
- Ability to convey information clearly and effectively.
3. Interpersonal Skills:
- A compassionate and approachable manner when dealing with patients and their families.
- Ability to work as part of a team within a busy healthcare environment.
4. Organizational Skills:
- Excellent organizational abilities to manage multiple tasks and prioritize effectively.
- Attention to detail to ensure accuracy in patient records and documentation.
5. Customer Service Skills:
- A focus on providing high-quality service to patients and visitors.
- Ability to handle inquiries and complaints in a professional manner.
6. Computer Skills:
- Familiarity with electronic patient record systems and other healthcare-related software.
- Basic IT skills for troubleshooting common issues.
Additional Skills:
1. Knowledge of Health and Safety Regulations:
- Understanding of healthcare policies and procedures to maintain a safe environment.
2. Confidentiality Awareness:
- Awareness of data protection and confidentiality issues related to patient information.
3. Problem-Solving Skills:
- Ability to identify issues and resolve them quickly and effectively.
4. Flexibility and Adaptability:
- Willingness to work various shifts, including evenings and weekends, as required.
Qualifications:
- A minimum of GCSEs in English and Maths or equivalent qualifications is often required.
- Previous experience in a healthcare setting or administrative role can be beneficial.
- Some positions may require specific training or certifications related to healthcare administration or patient care.
Personal Qualities:
- Patience and empathy towards patients and their families.
- A proactive attitude and the ability to work under pressure.
- Strong work ethic and reliability.
More from University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)
 


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