Receptionist inHavant inHavant PUBLISHED FRI 13 DEC 2024

Band 2: £23,615 to £23,615 a year Based on full time hours PERMANENT GOOD SALARY

MENTAL HEALTH NHS

Hampshire and Isle of Wight Healthcare NHS Foundation Trust rzcIiTZm

Regular working hours from Monday to Friday, allowing for a stable work-life balance.

Opportunity to work in a supportive environment at a respected healthcare institution dedicated to mental health care.

Involvement in a multidisciplinary team, fostering collaboration and teamwork.

Comprehensive training and professional development opportunities provided to enhance skills and career growth.

Positive and resilient working atmosphere that values proactive and confident individuals.

Flexibility in work arrangements, accommodating requests for flexible working hours.

The Havant Receptionist role at the Hampshire and Isle of Wight Healthcare NHS Foundation Trust involves providing comprehensive reception and administrative support to the Elmleigh acute mental health inpatient unit. The position requires working Monday to Friday, 10.45 am to 3.15 pm, including bank holidays. Ideal candidates should possess strong communication skills, be organized, resilient, and capable of multitasking in a busy environment. A background in reception or office work, along with proficiency in Microsoft Word, Outlook, and basic Excel, is preferred.

The Trust emphasises professional development, offering regular supervision and training opportunities. Candidates with a customer service background are also encouraged to apply. The organisation is open to discussing flexible working arrangements during the interview process.

Monday to Friday including bank holidays 10.45-15.15

Elmleigh is a 33 bedded acute mental health inpatient unit in Havant where our multidisciplinary team offer high quality recovery focused care to adults with a range of mental health issues.

An exciting opportunity has arisen for a proactive, confident individual to join our Reception/Administration team. The post holder will provide comprehensive reception duties and clerical support to the Elmleigh Unit. If you enjoy working as part of a dedicated team, have a flexible approach, a positive, professional attitude and meet the requirements of the person specification we would like to hear from you.

The successful applicants will be excellent communicators, organised, positive, resilient and motivated. The ability to multitask and prioritise workload in a busy environment is essential for this position.

We are looking for candidates who have reception and/or office experience, knowledge of Microsoft word/outlook and basic excel spreadsheets. Candidates with a customer service background are also encouraged to apply.

We support and value our staff, you will receive regular supervision and training opportunities to assist in your professional development.

For additional information please contact Sharon Watson on 02382318200

*To provide a comprehensive and supportive reception/admin service.

*To assist admin team as required.

About us
Further information about the Trust and this role can be found on the Job Description and Person Specification document attached.
We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

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More about the NHS

The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values. Learn more...

More about MENTAL HEALTH

Mental health has emerged as a critical issue in the United Kingdom, particularly in the wake of the COVID-19 pandemic. The crisis highlighted the fragility of mental well-being across different demographics, from children and adolescents to adults and the elderly. It has sparked a wider conversation about the importance of mental health care, accessibility, and the stigmas often associated with mental illnesses. Learn more...

Useful skills for a Receptionist: Click to view

To work as a receptionist in the UK, you'll need a mix of technical, interpersonal, and organizational skills. Here are some key skills and qualities that are typically required:

Technical Skills:

1. Computer Proficiency: Familiarity with word processing, spreadsheet software, and email systems. Knowledge of office management software and appointment scheduling tools can be beneficial.

2. Telephone Skills: Ability to handle calls professionally, take messages accurately, and use telephone systems effectively.

3. Data Entry: Attention to detail when inputting and managing information in databases.

Interpersonal Skills:

1. Communication Skills: Strong verbal and written communication skills to interact effectively with clients, visitors, and staff.

2. Customer Service Skills: Ability to provide a warm and friendly welcome, as well as address inquiries and concerns in a professional manner.

3. Problem-Solving: Capability to handle unexpected situations calmly and effectively.

Organizational Skills:

1. Time Management: Ability to prioritize tasks, manage appointments, and keep the reception area running smoothly.

2. Multitasking: Skill in handling various tasks simultaneously, such as answering phones, greeting visitors, and managing paperwork.

3. Attention to Detail: Ensuring accuracy in message-taking, appointment scheduling, and maintaining records.

Personal Qualities:

1. Professionalism: A keen sense of professionalism in appearance and behavior, as the receptionist represents the company.

2. Adaptability: Flexibility to adapt to different situations and changes in the work environment.

3. Teamwork: Ability to work collaboratively with other staff members in a busy office.

Additional Considerations:

- Experience: Previous experience in customer service or office administration can be advantageous.

- Language Skills: Proficiency in multiple languages can be a plus, especially in multicultural environments.

- Health and Safety Awareness: Basic understanding of health and safety regulations to ensure a safe work environment.

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Receptionist inHavant inHavant PUBLISHED FRI 13 DEC 2024

Hampshire and Isle of Wight Healthcare NHS Foundation Trust rzcIiTZm

About us Further information about the Trust and this role can be found on the Job Description and Person Specification document attached.We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

About us
Further information about the Trust and this role can be found on the Job Description and Person Specification document attached.
We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.