Head of Digital Services inDenton inDenton PUBLISHED FRI 10 JAN 2025

gtd healthcare is a values driven, not-for-profit provider of innovative healthcare across North-West England, with a turnover of £49 million we are one of the largest NHS Commissioned providers of Primary and Urgent Care Services in the region.

Led by a clinical board, we have been providing excellent care to patients for more than 25 years, the Head of Digital Services position is a key leadership role in ensuring we meet our Digital Technology and Information Services requirements to support our continued delivery of great quality patient care.

We deliver a diverse range of urgent and out of hospital primary care and have a deep commitment to not only providing the best care possible but also creating maximum social value through work with communities, patients, staff and other stakeholders.

You will be responsible for creating IT policy and strategy, implementing infrastructure projects, and leveraging technology to help the organisation achieve its goals.

Your focus will be on creating new value through the smart use of digital tools, platforms, technologies, services, and will work closely with stakeholders to continuously innovate and improve and the companys infrastructure, systems, and network.

You will embody the values and corporate personality of gtd healthcare to help ensure that these are understood by all and lived by staff across technology and information services.

• You will be the accountable officer responsible for the performance, availability, reliability, and security of the operational systems through the provision of first-line response services and the co-ordination of break/fix services as required to all services.
• Delivering a fit-for-purpose service operation to ensure the availability of network services and data, which onboards change seamlessly and delivers easy to use & innovative services which support the operation round the clock.
• Delivering and driving improvement in processes such as major incident, business continuity, service requests, end-user technology management, IT operations monitoring, automation and reporting, change, and problem management.
• Leading the development and implementation of IT Service Management policies, procedures, and standards, and ensuring that they are followed throughout the organisation.
• Responsibility for all policies and procedures relating to technologies management, service support, security, and governance, including risk management within the scope of responsibility.
• Identifying future challenges in the Digital technology landscape and developing mitigation strategies.
• Overseeing departmental budgeting and forecasting within the organisation.
• Accountable officer of our Digital Transformation programme, owning the planning, preparation and execution of the various initiatives including any business led technology projects.

About us

• You will be the accountable officer responsible for the performance, availability, reliability, and security of the operational systems through the provision of first-line response services and the co-ordination of break/fix services as required to all services.
• You will hold accountability for the cross organisational digital infrastructure, working with partners and third parties to continuously innovate and improve the digital experience of our workforce.
• You will effectively ensure the provision of accurate robust information services are readily available.
• You will effectively ensure compliance and assurance is achieved for all aspects of Cyber & IT Security in line with law and guidance.
• Delivering a fit-for-purpose service operation to ensure the availability of network services and data, which onboards change seamlessly and delivers easy to use & innovative services which support the operation round the clock.
• Delivering and driving improvement in processes such as major incident, business continuity, service requests, end-user technology management, IT operations monitoring, automation and reporting, change, and problem management.
• Identifying associated with Digital Service Delivery, including security risks and business continuity risks and eliminating them with strategic solutions.
• Leading the development and implementation of IT Service Management policies, procedures, and standards, and ensuring that they are followed throughout the organisation.
• Management of the IT service help desks.
• Management of strategic partners and supplier relationships that create value for the organisation.
• Optimising service performance and value for money.
• Develop strategic road maps for Digital & Information Services.
• Responsibility for all policies and procedures relating to technologies management, service support, security, and governance, including risk management within the scope of responsibility.
• Identifying future challenges in the Digital technology landscape and developing mitigation strategies.
• Overseeing departmental budgeting and forecasting within the organisation.
• Accountable officer of our Digital Transformation programme, owning the planning, preparation and execution of the various initiatives including any business led technology projects.
• Act as collaborative business partner to all areas of gtd, understanding goals and objectives, supporting the strategic needs of the business.
• Ensure that all aspects of delivery, across Digital technology and Business Analysis, are completed on time and to sufficient quality.
• Ensure clear prioritisation of work within the team, to focus on delivering the work that will drive the most value for gtd.
• Manage the outcomes from relevant third parties and strategic delivery partnerships, across Digital & Technology products, projects, and programmes.
• Identify and deliver new digital technology and automation opportunities, delivering more integrated operations with seamless and automated business processes.
• Maintain high levels of energy and engagement with direct reports, the wider Digital Technology and Information teams, and the whole of gtd .
• Lead officer for the investigation of incidents falling within the teams remit and responsibility for owning any subsequent actions.
• Work closely with colleagues in the Greater Manchester Urgent Primary Care Alliance to maximise business benefits and strategic partnerships.
• Participate in the organisations Senior Management On-Call rota.
• Participate in the organisations Committee Meetings (e.g. IM&T, Operational Committee & external contract meetings)