Medical ReceptionistinSouthportinSouthportPUBLISHED MON 9 DEC 2024
The Family Surgeryrr51peCL
Friendly Work Environment, Being part of a supportive and welcoming team at The Family Surgery enhances job satisfaction.
Training Opportunities, Full training is provided, allowing individuals with diverse backgrounds to succeed in the role.
Key Role in Healthcare, The medical receptionist plays a vital part in ensuring patients receive the right care promptly.
Variety of Duties, The role involves a wide range of administrative tasks, keeping the workday interesting and engaging.
Strong Community Impact, Working in a general practice allows you to contribute positively to the health and well-being of the local community.
Flexible Working Hours, As a part-time position, it offers flexibility, making it suitable for individuals balancing other commitments.
Competitive Salary, The starting salary ranging from £11.44 to £11.75 is competitive for roles within the healthcare sector.
The Family Surgery in Southport is seeking a part-time Medical Receptionist to join their friendly team. Candidates should possess strong computer skills, excellent customer service abilities, and effective communication skills. Key responsibilities include offering assistance to patients, managing appointments, handling administrative tasks, and facilitating communication between patients and healthcare professionals. While previous experience is preferred, it is not required as full training will be provided.
The role involves a range of duties such as opening and closing the practice, processing appointments and prescriptions, managing incoming and outgoing communications, maintaining records, and ensuring the reception area is organized. The starting salary for this position ranges from £11.44 to £11.75 per hour, and candidates should be self-motivated and able to work under pressure while resolving conflicts effectively.
The role involves a range of duties such as opening and closing the practice, processing appointments and prescriptions, managing incoming and outgoing communications, maintaining records, and ensuring the reception area is organized. The starting salary for this position ranges from £11.44 to £11.75 per hour, and candidates should be self-motivated and able to work under pressure while resolving conflicts effectively.
Friendly Work Environment, Being part of a supportive and welcoming team at The Family Surgery enhances job satisfaction.
Training Opportunities, Full training is provided, allowing individuals with diverse backgrounds to succeed in the role.
Key Role in Healthcare, The medical receptionist plays a vital part in ensuring patients receive the right care promptly.
Variety of Duties, The role involves a wide range of administrative tasks, keeping the workday interesting and engaging.
Strong Community Impact, Working in a general practice allows you to contribute positively to the health and well-being of the local community.
Flexible Working Hours, As a part-time position, it offers flexibility, making it suitable for individuals balancing other commitments.
Competitive Salary, The starting salary ranging from £11.44 to £11.75 is competitive for roles within the healthcare sector.
The Family Surgery is looking to recruit a medical receptionist to our friendly surgery team, part time. Applicants must have strong computer skills and be able to demonstrate excellent customer service and communication skills. The ability to work under pressure, resolve conflict and self-motivation are key skills for a job in General Practice.
Previous experience is desirable but not essential as full training will be given. Starting salary ranges from - £11.44 to £11.75.
The purpose of the role is to:
Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone at all times.
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of secretarial and clerical support to clinical staff and other members of the practice team.
Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.
About us
Duties and responsibilities:
The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the office manager/practice manager, dependent on current and evolving practice workload and staffing levels:
- Opening up/locking-up of practice premises and maintaining security in accordance with Practice protocols
- Maintaining and monitoring the practice appointments system
- Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
- Processing and distributing incoming (and outgoing) mail
- Taking messages and passing on information
- Filing and retrieving paperwork
- Processing repeat prescriptions in accordance with practice guidelines
- Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
- Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers
- Clearing and re-stock consulting rooms as required
- Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning
- Ordering, re-ordering and monitoring of stationery and other supplies
- Dealing with clinical waste
- Provision of refreshments for staff and visitors as required; keeping the kitchen area clean and tidy
- Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
For more information regarding this role, please see the attached job description.
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Useful skills for a Medical Receptionist:
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To work as a Medical Receptionist in the UK, you need a combination of administrative, interpersonal, and technical skills. Here are some key skills and qualities that are important for this role:
1. Communication Skills: Strong verbal and written communication skills are essential for interacting with patients, doctors, and other staff members.
2. Customer Service Skills: A friendly and approachable demeanor is important as you will be the first point of contact for patients. Being able to handle inquiries and complaints professionally can enhance the patient experience.
3. Organisational Skills: You must be able to manage multiple tasks efficiently, such as scheduling appointments, maintaining patient records, and managing files.
4. Attention to Detail: Accuracy is crucial as you will be dealing with sensitive patient information, medical records, and ensuring correct data entry.
5. Time Management: The ability to prioritise tasks and manage your time effectively is vital, especially in a busy medical environment.
6. IT Skills: Proficiency with computer systems, including practice management software, Microsoft Office, and other relevant applications is important for managing records, appointments, and correspondence.
7. Confidentiality and Data Protection Awareness: Understanding the importance of patient confidentiality and compliance with regulations such as the Data Protection Act is essential in a medical setting.
8. Teamwork: You will work closely with healthcare professionals, so being a team player and having the ability to collaborate effectively is important.
9. Problem-Solving Skills: Being resourceful and able to think on your feet when addressing issues or patient concerns is a valuable skill.
10. Basic Medical Knowledge: Familiarity with medical terminology and an understanding of the healthcare system can be beneficial.
11. Adaptability and Resilience: The ability to remain calm and composed in a fast-paced or stressful environment is important.
12. Basic Accounting and Financial Skills: Knowledge of handling billing and invoice generation can be helpful, especially in practices that do not have dedicated financial staff.
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