Royal Cornwall Hospitals TrustroNlX4Ua
The Appointment Administrator must possess strong organisational and multitasking abilities, maintain patient confidentiality, and exhibit a calm and diplomatic demeanor in a fast-paced environment. They will also provide administrative support to the Outpatient Booking Services Team, ensuring data accuracy and quality service delivery for all patients. This position offers the opportunity for flexible working arrangements, and interested applicants are encouraged to apply promptly as the position may close early once the desired number of applications is received.
We are looking to appoint a cheerful and motivated person to work within the busy Outpatient Booking Services, managing outpatient appointments in a call centre environment.
The Outpatient Booking Services provides a focal point for outpatient appointments across the Trust and is responsible for the management of both new and follow up outpatient appointments. It is a very busy and demanding area to work, working in a call centre environment. The offices are open between 8.30am and 4.30pm.
The Appointment Administrator will be responsible for the management of outpatient referrals. You will need to be able to work in a calm, logical and methodical way but be able to multi-task whilst dealing with frequent interruptions, whilst always maintaining patient confidentiality.
You must be confident, diplomatic and able to work in a busy call centre environment with a pleasant and caring disposition. You will be required to have a good level of education and have some experience and knowledge of the NHS and ideally experienced in the use of the Outpatient Module of the Patient Administration System, e-Referrals, Maxims and Microsoft Word.
This role is based in Pydar House, Truro.
To provide a quality outpatient appointment service for all patients. The post-holder will be responsible for ensuring that both new referrals and follow up appointments are processed in a timely, efficient, and accurate manner and that clinics are booked in line with service requirements and national guidelines.
To ensure accurate data recording with regard to outpatient appointments using the Patient Administration System (PAS), e-Referrals, Maxims and other systems. This will also include the provision of administration support to the wider Outpatient Booking Services Team.
About us
PLEASE NOTE: To view the full Job Description and Person Specification, please click the supporting document on the right-hand side.
To be an employee of the NHS you need to successfully complete the following:
- Identity Checks
- Professional registration and qualification checks
- Employment history and reference checks
- Work health assessments
- Criminal record check standards
- Right to work checks
For further information please visit:
www.jobsincare.com/job/jbnscrXa
Many of our staff work flexibly in many different ways. Please talk to us at interview about any flexible working arrangements you would prefer or require. While we may not be able to fully accommodate all requests, such requests will not be referenced during the interview scoring process, and we will fully consider and try to accommodate them for successful applicants.
We reserve the right to close this advert early, or when the allocated number of applications has been reached. Please submit your application at the earliest opportunity.
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