Ophthalmology Administrator inBarnstaple inBarnstaple PUBLISHED THU 7 NOV 2024

We are looking for a motivated individual who will be responsible for co-ordinating and undertaking the full range of administration and booking processes for Ophthalmology.

For more detail about the main duties of this role, please see the job description section below. As a key member of the Royal Devon University Healthcare NHS Foundation Trust, you will be joining an exceptional team working together to help our patients to stay healthy, when they need it most.

About us

For more information on the Job Description and Responsibilities please click the link below.

More detail about the role

The post holder will be responsible for co-ordinating and undertaking the full range of administration and booking processes for Ophthalmology in accordance with Patient Access Policy and Trust standards.

The Ophthalmology Administrator will be based at North Devon District Hospital.

The post holder will be responsible for high quality customer service given to all patients and recording of information on the electronic healthcare record, as well as other systems in use. This includes any comments relating to the appointment or any offers made to the patients ensuring that all the data entry is accurate and complete. This will include if a patient has declined appointments or wishes to delay treatment follow the process for clinical review to the Consultants.

This will include the booking of all outpatient appointments for New and Follow up patients in adherence with speciality booking processes and following the relevant standard operating procedures. Ensuring maximum utilisation of available clinic slots.

To validate and maintain the specialities work queues (wait lists), manage these effectively and escalating to the Failsafe and Administration Leads in a timely manner for any capacity issues.

There will be a requirement to support the training of new staff to the Ophthalmology department on processes and procedures.

Working Pattern: 37.5 hours per week. Monday to Friday

Interview Date: To be confirmed.

For further information please contact: Dawn Redmore, Ophthalmology Failsafe and Administration Lead on

As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.

Preference will be given to staff with Priority and 'At Risk' status including NHS At Risk staff throughout Devon.

The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.

The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.

Benefits

We will work together to maintain a culture that develops and supports you and your team.

This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we'll help you get there.

Looking after you is important to us.

We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies.

If you're starting out in the NHS, you'll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays.

You'll benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.

Salary is not the only financial benefit

You'll have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers.

You will also have access to other benefits including:

National discount services such as the Blue Light Card and Health Service Discounts.

Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter

Car lease schemes.

The NHS Pension scheme (one of the most generous and comprehensive in the UK).

Cycle to work scheme

These are just a few of the benefits available if the role is something you are interested in, we'd love to hear from you.