Medical Secretary - Non-Site Specific Cancer inHigh Wycombe inHigh Wycombe PUBLISHED 3 DEC 2023
Buckinghamshire Healthcare NHS Trust rC5juByv
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For a comprehensive list of responsibilities and duties, please kindly refer to the Job Description and Person Specification by downloading the JD and PS attachment in the advert.
To provide a comprehensive medical secretarial service to a team on consultants and associated supporting clinical staff, ensuring an efficient service and a smooth patient pathway. To have an in depth understanding of consultant clinics and capacity in order to feedback to the team leader.
Co-ordinate referrals to schedule new appointments and liaise sensitively with patients. Provide first point of contact to and for consultants and clinical navigators. Booking investigations and tracking patients. Emotional resilience required, due to the sensitive nature of the department. Organisational skills needed to co-ordinate a busy workload.
To be the named point of contact when colleagues are on annual leave
1. Provide a complete secretarial service, including word processing using audiotyping, filing, photocopying, sorting mail, answering telephone and composition of letters, to the Consultants and their junior staff without direct supervision.
2. Accurately, to agreed templates, transcribe and type, longhand letters and direct dictation, medical and non-medical correspondence with follow up action as required. Often these letters will be of a distressing nature with complex medical terminology.
To professionally and sensitively provide the first point of contact for written and telephone enquiries to the consultant's office from patients/relatives, GP and other departments/hospitals, taking clear messages and using judgement to prioritise and take appropriate action for swift resolution. Assess urgency and act on own initiative when consultant is unavailable.
4. Sort and prioritise incoming mail using judgement and experience to decide which documents should be brought to Consultant's attention for action. Distribution of own mail as appropriate.
For a comprehensive list of responsibilities and duties, please kindly refer to the Job Description and Person Specification by downloading the JD and PS attachment in the advert.
To provide a comprehensive medical secretarial service to a team on consultants and associated supporting clinical staff, ensuring an efficient service and a smooth patient pathway. To have an in depth understanding of consultant clinics and capacity in order to feedback to the team leader.
Co-ordinate referrals to schedule new appointments and liaise sensitively with patients. Provide first point of contact to and for consultants and clinical navigators. Booking investigations and tracking patients. Emotional resilience required, due to the sensitive nature of the department. Organisational skills needed to co-ordinate a busy workload.
To be the named point of contact when colleagues are on annual leave
1. Provide a complete secretarial service, including word processing using audiotyping, filing, photocopying, sorting mail, answering telephone and composition of letters, to the Consultants and their junior staff without direct supervision.
2. Accurately, to agreed templates, transcribe and type, longhand letters and direct dictation, medical and non-medical correspondence with follow up action as required. Often these letters will be of a distressing nature with complex medical terminology.
To professionally and sensitively provide the first point of contact for written and telephone enquiries to the consultant's office from patients/relatives, GP and other departments/hospitals, taking clear messages and using judgement to prioritise and take appropriate action for swift resolution. Assess urgency and act on own initiative when consultant is unavailable.
4. Sort and prioritise incoming mail using judgement and experience to decide which documents should be brought to Consultant's attention for action. Distribution of own mail as appropriate.
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