Medical Secretary - General Surgery inStevenage inStevenage PUBLISHED TUE 3 DEC 2024

Band 4: £26,530 to £29,114 a year Per annum FIXEDTERM
NHS

East and North Herts NHS Trust rrjEkZue

The East and North Herts NHS Trust is looking for a Medical Secretary for the General Surgery department in Stevenage, who is committed to delivering outstanding care and service. The role involves providing comprehensive administrative support to consultants and their teams, working independently while maintaining high confidentiality. Responsibilities include acting as a primary point of contact for patient inquiries, efficiently relaying messages to the medical team, and exercising discretion in managing sensitive information and situations.

Candidates must demonstrate strong judgment and tact when dealing with patients and their relatives, ensuring that critical information is handled appropriately. The trust values inclusivity, respect, and improvement, and these values should be embodied in the candidate’s work ethic from the application process onward. Further details can be found in the job description and person specification provided.

We are recruiting for a Medical Secretary - General Surgery who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

To be responsible for the provision of an efficient, comprehensive personal assistant and administrative support service to the Consultant/s and any other members of their team/s.

You will be required to work independently using their own initiative and must apply a high degree of confidentiality to all aspects of their work.

To undertake these duties without direct supervision, working within broad procedural guidelines.

Our Values areInclude,Respect andImprove. It is important that you understand and refer to our values during your recruitment process and beyond!

Provide the first point of reference for the Consultant/s and their team/s

To deal efficiently with all patient enquiries by phone, letter or personal appearance, exercising initiative and tact with regard to action necessary. Ensure that all messages are relayed as quickly as possible to the consultant/s and their medical team/s.

The Consultant/s or their medical team/s must make judgement regarding the critical nature of any case and results must not be given to patients or relatives without the Consultant's agreement.

To deal with patients and relatives, exercising common sense and good judgement to analyse complex or antagonistic situations.

About us
Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.

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More about the NHS

The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values. Learn more...

Useful skills for a Medical Secretary - General Surgery: Click to view

To work as a Medical Secretary in the UK, you should possess a combination of technical, administrative, and interpersonal skills. Here are the key skills and qualifications that are often required:

Essential Skills:

1. Organizational Skills: Ability to manage multiple tasks, prioritize effectively, and keep track of appointments, medical records, and correspondence.

2. Communication Skills: Strong written and verbal communication skills to interact with healthcare professionals, patients, and other stakeholders.

3. Computer Literacy: Proficiency in using Microsoft Office (Word, Excel, Outlook) and medical software (like NHS systems, EMIS, or SystmOne).

4. Typing Skills: Fast and accurate typing skills are essential for transcription and data entry.

5. Attention to Detail: Accuracy is critical when handling patient records, medical documents, and databases.

6. Confidentiality Awareness: Understanding of patient confidentiality and data protection laws (e.g., GDPR) to ensure sensitive information is handled appropriately.

7. Knowledge of Medical Terminology: Familiarity with medical terminology, procedures, and anatomy to understand documents and communicate effectively in a healthcare environment.

8. Customer Service Skills: Ability to assist patients and address their inquiries empathetically and professionally.

9. Teamwork: Ability to work within a multidisciplinary team and collaborate with healthcare professionals.

10. Problem-Solving Skills: Capacity to handle issues that may arise and find solutions quickly.

Qualifications:

- Education: A minimum of GCSEs in English and Maths is usually required. A qualification in business administration or medical administration can be advantageous.

- Experience: Previous experience in an administrative role, especially in a healthcare setting, is beneficial but not always essential.

- Professional Development: Consider obtaining certifications related to medical administration or secretarial work to enhance your qualifications.

Additional Skills:

- Time Management: Ability to manage time effectively and meet deadlines.

- Adaptability: Flexibility to handle changing workloads and environments in a busy medical practice.

- Knowledge of NHS Protocols: Understanding of NHS procedures, policies, and regulations can be helpful.

Conclusion

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Medical Secretary - General Surgery inStevenage inStevenage PUBLISHED TUE 3 DEC 2024

East and North Herts NHS Trust rrjEkZue

About us Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.

About us
Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.