Social Prescribing Link WorkerinNorthamptoninNorthamptonPUBLISHED WED 8 JAN 2025

Social prescribing empowers people to take control of their health and wellbeing through referral to non-medical link workers, who give time, focus on what matters to me. They take a holistic approach, connecting people to community groups and statutory services for practical and emotional support. Link workers support existing groups to be accessible and sustainable and work collaboratively with all local partners.

Social prescribing can help to strengthen community resilience and personal resilience and reduces health inequalities. These roles help address the wider determinants of health, such as debt, poor housing and physical inactivity. Increasing peoples active involvement, supporting people with long-term conditions (including support for mental health), and those who are lonely or isolated can have a positive effect on wellbeing.

• Take referrals from and make referrals to a wide range of agencies within primary care networks,
• Developing trusting relationships by giving people time and focus on what matters to me.
• Take a holistic approach, based on the persons priorities and the wider determinants of health.
• It is vital that you have a strong awareness and understanding of when it is appropriate or necessary to refer people back to other health professionals/agencies, when what the person needs is beyond the scope of the link worker role e.g. when there is a mental health need requiring a qualified practitioner.

About us

Referrals

• Be proactive in developing strong links with all local agencies to encourage referrals, recognising what they need to be confident in the service to make appropriate referrals.
• Work in partnership with all local agencies to raise awareness of social prescribing and how partnership working can reduce pressure on statutory services, improve health outcomes and enable a holistic approach to care.
• Provide referral agencies with regular updates about social prescribing, including training for their staff and how to access information to encourage appropriate referrals.
• Seek regular feedback about the quality of service and impact of social prescribing on referral agencies.
• Be proactive in encouraging self-referrals and connecting with all local communities, particularly those communities that statutory agencies may find hard to reach.

Provide personalised support

• Meet people on a one-to-one basis, making home visits where appropriate within organisations policies and procedures. Give people time to tell their stories and focus on what matters to me.
• Help people identify the wider issues that impact on their health and wellbeing, such as debt, poor housing, being unemployed, loneliness and caring responsibilities.
• Work with the person, their families and carers and consider how they can all be supported through social prescribing.
• Help people maintain or regain independence through living skills, adaptations, enablement approaches and simple safeguards.
• Work with individuals to co-produce a simple personalised support plan based on the persons priorities, interests, values, and motivations including what they can expect from the groups, activities and services they are being connected to and what the person can do for themselves to improve their health and wellbeing.
• Where appropriate, physically introduce people to community groups, activities, and statutory services, ensuring they are comfortable. Follow up to ensure they are happy, able to engage, included and receiving good support.
• Where people may be eligible for a personal health budget, help them to explore this option as a way of providing funded, personalised support to be independent, including helping people to gain skills for meaningful employment, where appropriate.
• Support community groups and VCSE organisations to receive referrals
• Forge strong links with local VCSE organisations, community, and neighbourhood level groups, utilising their networks and building on whats already available to create a map or menu of community groups and assets. Use these opportunities to promote micro-commissioning or small grants if available.
• Develop supportive relationships with local VCSE organisations, community groups and statutory services, to make timely, appropriate, and supported referrals for the person being introduced.
• Ensure that local community groups and VCSE organisations being referred to have basic procedures in place for ensuring that vulnerable individuals are safe and, where there are safeguarding concerns, work with all partners to deal appropriately with issues. Where such policies and procedures are not in place, support groups to work towards this standard before referrals are made to them.
• Check that community groups and VCSE organisations meet in insured premises and that health and safety requirements are in place. Where such policies and procedures are not in place, support groups to work towards this standard before referrals are made to them.
• Support local groups to act in accordance with information governance policies and procedures, ensuring compliance with the GDPR.
• Work collectively with all local partners to ensure community groups are strong and sustainable
• Work with GPs, PCNs and wider Multi-Disciplinary teams as required.
• Work with commissioners and local partners to identify unmet needs within the community and gaps in community provision and support development of new groups and services where needed, through small grants for community groups, micro-commissioning and development support.
• Encourage people who have been connected to community support through social prescribing to volunteer and give their time freely to others, in order to build their skills and confidence, and strengthen community resilience.
• Develop a team of volunteers within your service to provide buddying support for people, starting new groups and finding creative community solutions to local issues.
• Encourage people, their families, and carers to provide peer support and to do things together, such as setting up new community groups or volunteering.
• Provide a regular confidence survey to community groups receiving referrals, to ensure that they are strong, sustained and have the support they need to be part of social prescribing.

General tasks

Data capture

• Work sensitively with people, their families, and carers to capture key information, enabling tracking of the impact of social prescribing on their health and wellbeing.
• Encourage people, their families, and carers to provide feedback and to share their stories about the impact of social prescribing on their lives.
• Support referral agencies to provide appropriate information about the person they are referring. Use the case management system to track the persons progress. Provide appropriate feedback to referral agencies about the people they referred.
• Work closely with GP practices within the PCN to ensure that social prescribing referral codes are inputted to SystmOne and that the persons use of the NHS can be tracked, adhering to data protection legislation and data sharing agreements with the clinical commissioning group (CCG).