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ReceptionistinChichesterinChichesterPUBLISHED MON 21 OCT 2024

Band 2  PERMANENT  GOOD SALARY 

FAMILYNHS

Sussex Community NHS Foundation TrustFollow Sussex Community NHS Foundation Trust

The Sussex Community NHS Foundation Trust is seeking a friendly and enthusiastic part-time Receptionist to join their Physio and MSK team at the Munro Unit St Richards Hospital in Chichester. The role involves providing a high standard of administrative support by welcoming patients, managing appointments through the SystmOne system, processing 'Did Not Attend' notifications, responding to telephone inquiries, and ensuring patient information confidentiality. The successful candidate will work four days a week, with flexibility to assist at other reception areas if needed.

Candidates should possess excellent communication and IT skills, particularly in Microsoft Office, with prior experience in an NHS setting and familiarity with SystmOne being advantageous. Responsibilities also include managing clinic operations, liaising with health professionals, and contributing to the development of efficient administration services. The ideal applicant will demonstrate enthusiasm, strong interpersonal skills, and the ability to prioritize tasks effectively.

More about the NHS
The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values.Learn more...
Useful skills for a Receptionist:
To work as a receptionist in the UK, you'll need a mix of technical, interpersonal, and organizational skills. Here are some key skills and qualities that are typically required:
Technical Skills:
1. Computer Proficiency: Familiarity with word processing, spreadsheet software, and email systems. Knowledge of office management software and appointment scheduling tools can be beneficial.
2. Telephone Skills: Ability to handle calls professionally, take messages accurately, and use telephone systems effectively.
3. Data Entry: Attention to detail when inputting and managing information in databases.
Interpersonal Skills:
1. Communication Skills: Strong verbal and written communication skills to interact effectively with clients, visitors, and staff.
2. Customer Service Skills: Ability to provide a warm and friendly welcome, as well as address inquiries and concerns in a professional manner.
3. Problem-Solving: Capability to handle unexpected situations calmly and effectively.
Organizational Skills:
1. Time Management: Ability to prioritize tasks, manage appointments, and keep the reception area running smoothly.
2. Multitasking: Skill in handling various tasks simultaneously, such as answering phones, greeting visitors, and managing paperwork.
3. Attention to Detail: Ensuring accuracy in message-taking, appointment scheduling, and maintaining records.
Personal Qualities:
1. Professionalism: A keen sense of professionalism in appearance and behavior, as the receptionist represents the company.
2. Adaptability: Flexibility to adapt to different situations and changes in the work environment.
3. Teamwork: Ability to work collaboratively with other staff members in a busy office.
Additional Considerations:
- Experience: Previous experience in customer service or office administration can be advantageous.
- Language Skills: Proficiency in multiple languages can be a plus, especially in multicultural environments.
- Health and Safety Awareness: Basic understanding of health and safety regulations to ensure a safe work environment.
 


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