Associate Director Service Improvement-Patient and Staff in317 02 Royal Victoria Infirmary in317 02 Royal Victoria Infirmary PUBLISHED FRI 10 JAN 2025

Interview date Thursday 30 January 2025

An exciting opportunity has arisen to join the Patient and Staff Experience team as the Associate Director Service Improvement-Patient and Staff Experience. In this new and pivotal role you will be responsible for providing leadership, management, and direction for the Trust's overall approach to Patient and Staff Experience. Taking a trauma informed and relational approach to the Trust wide patient and staff experience service, the successful applicant will drive meaningful transformation in a role that makes a real impact for patients and staff. We are looking for a motivated and value-driven individual with extensive experience in delivering learning and improvement work and building constructive collaboration with a range of stakeholders.

The main duties include providing clear leadership for Patient and Staff Experience improvement and transformation to deliver a portfolio of agreed projects and programmes that deliver evidence-basedsolutions in line with the Trust's strategic priorities.

Whilst maintaining a focus on equality and experience, the Learning and Improvement Lead will work as a dedicated change lead Trust-wide and engage with staff at all levels within the Trust to drive quality improvement and embed change.

The post-holder will work closely with senior managers and the clinical boards and undertake the day-to-day supervision of other members of the Patient and Staff Experience team. Excellent communication skills, embodying an inclusive leadership style, and the ability to utilise data and a person-centred approach to lead for change in a complex environment is key to this role.

About us

This post is integrated into the corporate trust wide Patient and Staff experience team. The post holder will:o Provide leadership, management and direction for the Trusts overall approach to Patient and Staff Experience and will oversee the deployment of resources to undertake a trauma informed and relational approach to the Trust wide patient and staff experience service.o Formulate and develop long-term strategic and operational plans to promote and develop the patient and staff experience improvement agenda across Newcastle hospitals, but which may impact across the NHS in England.o Interpret national and professional health service policies, in order to develop a longterm strategy and lead on policies for specific projects with set standards and targets in relation to patient and staff experience.o Translate strategy into policy and action plans which will have impact throughout the field of patient and staff experience expertise. Manage implementation of national policy and development plans.o Work with other key stakeholders and provide a clear vision for the Trust, with quality improvement at the heart of everything we do.o Maintain a focus on experience, delivery, equality and improvement benefits, including quality, safety, productivity, efficiency, and inclusivity.o Create innovative organisational, leadership and management development solutions to improve the effectiveness of individuals, teams, organisations, networks and systemso Actively liaise with the Directors of Operations to ensure alignment of the Teams work programme with the Clinical Boards objectives.o Promote culture of change, creative and leading-edge practice as a means of encouraging the adoption of innovative approaches and the building of capacity and capability.o Responsible for leadership and supervision of the patient and staff experience team members, providing staff supervision, team development work and ensuring theoperational delivery of key patient and staff experience related improvement work, including the management of patient and staff facing work.o To provide specialist advice relevant to the role relating to current professional, scientific and practice developments.o Analysis and interpretation of highly complex facts, together with a comparison of a range of options, evaluating new and innovative concepts, models, methods and practices for developmentso To interpret complex data from a variety of sources including patient and staff experience real- and right-time data, self-report measures, rating scales, direct and indirect structured observations and semi-structured interviews with patients, family members and others involved in the clients care and staff.o Working beyond the boundaries of NUTH, to contribute to the development and articulation of best practice in patient and staff experience across the Trust, representing the Trust regionally, nationally and internationally.o To lead highly complex patient and staff experience decisions, analysing and interpreting qualitative and quantitative data and designing improvement plans.o To communicate highly complex patient and staff experience issues clearly to all types of staff, patient groups, business units, senior management and partner agencies.o Support and monitor the progress of projects through the use of a project database, ensuring that projects are aligned with the Trust's strategy for quality improvement, and quality priorities and are delivered on time.o Foster and promote a culture of innovation and learning across the organisation, leading to build organisational capability, through training and the development of close links with learning and development, research and audit.o Oversee the development of relevant and bespoke teaching and training materials.o Lead the process of embedding quality improvement theory and practice within current and future NES programmes and developments.o Represent the Trust at a national level.o Proactively horizon scan, learning from the best local, regional, national and international practice and policy, accessing national benchmarking tools and interpreting them to inform service improvement activities across the Trust.