Receptionist inWilmslow inWilmslow PUBLISHED FRI 25 OCT 2024

PERMANENT GOOD SALARY

Kenmore Medical Centre rXDn46NJ

Opportunity to work in a friendly and supportive team environment with a diverse range of healthcare professionals.

Varied and interesting workload that includes direct interaction with patients, enhancing communication and people skills.

Flexible work arrangements available, including potential job share options to suit different applicants' needs.

Access to training and ongoing support, providing ample opportunity for professional development and skill enhancement.

Contributing to patient care and making a positive impact on the community by assisting patients in navigating healthcare services.

A busy and dynamic work environment that allows for personal growth through challenges and teamwork.

Kenmore Medical Centre in Wilmslow is seeking a friendly and motivated receptionist to join their team, which serves approximately 12,300 patients. The position involves a diverse range of duties, including answering phone calls, scheduling appointments, welcoming patients, and addressing their needs, as well as directing them to appropriate services. Candidates should possess strong interpersonal skills, be able to communicate clearly, and thrive in a busy environment. While experience in healthcare is not required, applicants should be willing to learn and adaptable in their work.

The role offers 37.5 hours per week, with the possibility of a job share for interested candidates. Successful individuals will receive in-house training and ongoing support to develop their administrative and organisational skills, as well as gain proficiency in using computers. The Kenmore Medical Centre is committed to providing an excellent patient experience, and the receptionist will play a vital role in achieving this goal within a supportive team environment.

Kenmore Medical Centre is a large friendly surgery with a registered list of approx 12,300 patients in the centre of Wilmslow.

The Team at Kenmore consists of three partners, eight salaried doctors, a nursing team, HCA team, GP registrars, two nurse practitioners, clinical pharmacists, social prescribers and we have access to a large range of other services within our PCN - CHAW.

The whole team works effectively together to provide an excellent service to our patients.

We are looking for a receptionist to join our friendly team starting as soon as possible.

There is currently 37.5 hours available we would also consider a job share if this suits applicants.

To provide excellent service to patients. The work is varied and interesting it includes answering the phone, making appointments, welcoming patients and visitors, listening and understanding patient needs, resolving queries and signposting patients to appropriate service or appointment. You need to be well motivated and friendly with good people skills, enjoy working in a busy environment and being part of a team. Be able to communicate clearly and effectively, showing understanding, care and assertiveness when appropriate. You will be capable of developing good administrative and organisational skills and have experience of using computers

About us
As part of our reception team you would be expected to provide an excellent service to our patients. The work is varied and intersting and it includes answering the phone, making appointments, actioning online requests from patients, welcoming patients and visitors, listening and understanding patient needs, resolving queries or signposting patients to the appropriate service or appointment.
You need to be well motivated and friendly with good people skills, enjoy working in a busy enviroment and being part of a team. You will be able to communicate clearly and effectively, showing understanding, care and assertiveness when appropriate. You will be capable of developing good administritive and organisational skills and have experience of using computers. Experience of working in healthacre is not essential as long as you possess the above qualities and are willing and eager to learn new skills and are flexible in your approach to work. We will provide in hours training and continuing support.
We would look at the 37.5 hours available being split into two separate part time roles

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Useful skills for a Receptionist: Click to view

To work as a receptionist in the UK, you'll need a mix of technical, interpersonal, and organizational skills. Here are some key skills and qualities that are typically required:

Technical Skills:

1. Computer Proficiency: Familiarity with word processing, spreadsheet software, and email systems. Knowledge of office management software and appointment scheduling tools can be beneficial.

2. Telephone Skills: Ability to handle calls professionally, take messages accurately, and use telephone systems effectively.

3. Data Entry: Attention to detail when inputting and managing information in databases.

Interpersonal Skills:

1. Communication Skills: Strong verbal and written communication skills to interact effectively with clients, visitors, and staff.

2. Customer Service Skills: Ability to provide a warm and friendly welcome, as well as address inquiries and concerns in a professional manner.

3. Problem-Solving: Capability to handle unexpected situations calmly and effectively.

Organizational Skills:

1. Time Management: Ability to prioritize tasks, manage appointments, and keep the reception area running smoothly.

2. Multitasking: Skill in handling various tasks simultaneously, such as answering phones, greeting visitors, and managing paperwork.

3. Attention to Detail: Ensuring accuracy in message-taking, appointment scheduling, and maintaining records.

Personal Qualities:

1. Professionalism: A keen sense of professionalism in appearance and behavior, as the receptionist represents the company.

2. Adaptability: Flexibility to adapt to different situations and changes in the work environment.

3. Teamwork: Ability to work collaboratively with other staff members in a busy office.

Additional Considerations:

- Experience: Previous experience in customer service or office administration can be advantageous.

- Language Skills: Proficiency in multiple languages can be a plus, especially in multicultural environments.

- Health and Safety Awareness: Basic understanding of health and safety regulations to ensure a safe work environment.

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