Complex Clinical Case Manager (Physical Health) inWolverhampton inWolverhampton PUBLISHED 15 NOV 2024

Black Country ICB is seeking a dedicated and experienced Continuing Healthcare (CHC) Nurse Assessor for our All-Age Continuing Care service. If you hold a RGN registration and are passionate about patient care and assessment, we want you to join our team to enhance our services with your expertise and dedication.

The role will be predominantly working at Walsall Place but will also work across the Black Country System.

Why Join Us?

• 
  Impactful Work
  : Play a crucial role in improving the lives of individuals through high-quality care assessments and management
• 
  Collaborative Environment
  : Work within a supportive team that values collaboration and excellence in care
• 
  Professional Development
  : Opportunities for continuous learning and professional growth within the healthcare field

If you are enthusiastic, skilled, and ready to make a difference in the lives of those we serve, apply now to join the Black Country ICB as a CHC Nurse Assessor.

• 
  Assessment Facilitation
  : Conduct thorough assessments for NHS Continuing Healthcare for Adults to guide care decisions.
• 
  Care Management
  : Coordinate and monitor complex care packages and NHS-funded placements, ensuring patient safety at all times.
• 
  Inter-agency Collaboration
  : Strengthen links between primary care, social services, and other stakeholders, working closely with colleagues across trust, community, and private sectors.
• 
  Case Management
  : Provide ongoing case management to ensure high-quality care and optimal patient outcomes.
• 
  Documentation and Reporting
  : Maintain accurate and up-to-date records, participate in the CHC panels as needed, and ensure compliance with regulatory standards.

Required Skills and Qualifications:

• 
  Professional Registration:
  Current RGN registration
• 
  Experience:
  Experience in case management and patient assessment, with an understanding of the CHC framework
• 
  Communication Skills:
  Exceptional communication and liaison skills, capable of working across inter-agency boundaries
• 
  Time Management:
  Excellent time management and organisational skills to manage multiple responsibilities efficiently
• 
  Empathy and Sensitivity:
  A commitment to patient well-being, able to empathise and communicate with tact and sensitivity
• 
  Cultural Awareness:
  Appreciation for working within the culturally diverse area of the Black Country

About us

1. The post holder will be required to provide a high-quality resource of professional advice, guidance and expertise to members of the Individual Care Team, ICB and wider health and social care economy
2. Autonomously manage a case load of individuals with highly complex health needs providing significant clinical guidance to providers.
3. Ensure that all assessments are holistic in nature and utilise The National Framework for NHS Continuing Health Care.
4. To have an expert level of knowledge regards The National Framework and its application in practice. To be able to impart this knowledge to a variety of audiences.
5. To provide complex and sensitive information to patients, relatives/ representatives and often work in potentially hostile environments; relaying difficult decisions regarding care provision and managing patient and family expectations.
6. Provide continuity of care throughout the period of care and support. This will encompass close working with health and social care professionals and care providers.
7. Attend all meetings related the patient which may impact on the care provision and costs to meet identified needs
8. Liaise with multiple professionals involved in the patients care to ensure that a comprehensive understanding of all identified needs is available. Ensuring that each patient has a care plan that addresses all their identified needs and can be used to assist assessors when completing CHC assessments/reviews.
9. Present comprehensive written reports to ICB Eligibility Panel following any reviews completed once patients are in receipt of agreed care provision that identify a change in the level of care required. This includes being able to demonstrate improvements that may result in a reduction of care provided or a change the patients eligibility for NHS CHC.
10. To be responsible for negotiating care package costs and the monitoring of packages of fully funded care which are in excess of £1000 per week. To be responsible for ensuring these care packages are reviewed to an agreed time scale, identified by the Head of Service and that these are recorded on the ICB database.
11. Identify and process any safeguarding and quality of care issues and take appropriate action to ensure that peoples welfare is protected and that the quality and standard of services provided are at a level that is in line with ICB required standards. Close liaison with the ICB Quality Team is necessary to ensure ICB funded individuals are in receipt of high quality, safe care.
12. Ensure Mental Capacity Act is considered and ensure relevant processes are followed eg. Best Interests, DOLs
13. Develop and maintain effective working relationships with clinicians, general practitioners and providers in order to ensure continuity of care and address patient needs.
14. Provide a high-quality resource of professional advice, guidance and expertise to the ICB and partner agencies in addressing the needs of individuals with complex health needs.
15. Liaising with a variety of providers and arranging assessment of patients in order that the most appropriate placement/provider is identified.
16. Provide information and support to the senior managers when considering the most appropriate provider to address a patients identified needs and to act autonomously when required to agree care packages in excess of the usual ICB cost.
17. To maintain a formal record of all cases and ensure that all relevant clinical information is available and updated regularly, both electronically and in patient files.
18. Support the Head of CHC in working with partner agencies and other stakeholders in developing the local market for services to ensure that it reflects the requirements of individuals and is able to meet current and future needs
19. To call and chair multi-disciplinary meetings, including case conferences and discharge meetings to ensure continuity of care across agencies; thus improving patient and family experience.
20. Deputise for the Lead Nurse as required
21. Provide data in order that the ICB can continuously monitor care delivery and identify how performance of providers can be improved. Working closely with colleagues in the ICB Quality Team to assure the quality of care received by NHS funded individuals.
22. To have budgetary monitoring responsibilities and to ensure that the Head of Service is informed of any identified budget pressures or financial risks that may impact on the overall service budget. The post holder will need to demonstrate both quality of care and value for money in all placements.
23. To develop policies and procedures, as requested, which will support the overall delivery of NHS Funded Care within the ICB.
24. To contribute to and deliver training on CHC and FNC to a variety of audiences particularly in health and social care.
25. To provide professional support and mentoring to the nurse assessors within the team and provide additional support and training as required by the Lead Nurse.
26. To work within the NMC Code/Professional Code** and to meet requirements for revalidation.
27. To undertake and comply with all mandatory training.