PERMANENT GOOD SALARY
Eden Park Surgeryr6lY2ktD
Eden Park Surgery in Beckenham is seeking a Receptionist to join their dynamic team within a busy medical practice. The role involves utilizing the EMIS Clinical system to manage patient interactions, including answering phone calls, signing patients to appropriate services, and assisting in data entry and management of patient records. The successful candidate will help improve the practice's total triage model and work collaboratively with both internal and external stakeholders.
Key responsibilities include coding and entering data, managing patient queries, photocopying documents, and maintaining a tidy reception area. The position offers an opportunity for the reception team to play a more significant role in supporting patient navigation to required services as the practice continuously enhances its processes. The ideal candidate will embody the team ethos of the surgery and contribute to the efficient operation of the practice.
Key responsibilities include coding and entering data, managing patient queries, photocopying documents, and maintaining a tidy reception area. The position offers an opportunity for the reception team to play a more significant role in supporting patient navigation to required services as the practice continuously enhances its processes. The ideal candidate will embody the team ethos of the surgery and contribute to the efficient operation of the practice.
Eden Park Surgery in Beckenham is looking to appoint a Receptionist to join a busy practice.
We have an extremley forward thinking team, and we are looking for like minded individuals to apply for this post to contibute to our team ethos.
We run total triage model using AccuRx which has been very successful since its launch in July.
There is scope for the reception team to become more involved in this model as we incrementally improve our processes in order to efficiently navigate patients to access the support they require.
About us
Duties included but are not limited to:
- Usitilsation of EMIS Clinical system
- Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
- Signpost patients to the correct service
- Initiating contact with and responding to, requests from patients, team members and external agencies
- Code data on the clinical IT system
- Photocopy documentation as required
- Data entry of new and temporary registrations and relevant patient information as required
- Input data into patients healthcare records as necessary
- Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team
- Manage all queries as necessary in an efficient manner
- Carry out system searches as requested
- lMaintain a clean, tidy, effective working area at all times
- Monitor and maintain the reception area and notice boards
- Support all clinical staff with general tasks as requested
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Useful skills for a Receptionist:
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To work as a receptionist in the UK, you'll need a mix of technical, interpersonal, and organizational skills. Here are some key skills and qualities that are typically required:
Technical Skills:
1. Computer Proficiency: Familiarity with word processing, spreadsheet software, and email systems. Knowledge of office management software and appointment scheduling tools can be beneficial.
2. Telephone Skills: Ability to handle calls professionally, take messages accurately, and use telephone systems effectively.
3. Data Entry: Attention to detail when inputting and managing information in databases.
Interpersonal Skills:
1. Communication Skills: Strong verbal and written communication skills to interact effectively with clients, visitors, and staff.
2. Customer Service Skills: Ability to provide a warm and friendly welcome, as well as address inquiries and concerns in a professional manner.
3. Problem-Solving: Capability to handle unexpected situations calmly and effectively.
Organizational Skills:
1. Time Management: Ability to prioritize tasks, manage appointments, and keep the reception area running smoothly.
2. Multitasking: Skill in handling various tasks simultaneously, such as answering phones, greeting visitors, and managing paperwork.
3. Attention to Detail: Ensuring accuracy in message-taking, appointment scheduling, and maintaining records.
Personal Qualities:
1. Professionalism: A keen sense of professionalism in appearance and behavior, as the receptionist represents the company.
2. Adaptability: Flexibility to adapt to different situations and changes in the work environment.
3. Teamwork: Ability to work collaboratively with other staff members in a busy office.
Additional Considerations:
- Experience: Previous experience in customer service or office administration can be advantageous.
- Language Skills: Proficiency in multiple languages can be a plus, especially in multicultural environments.
- Health and Safety Awareness: Basic understanding of health and safety regulations to ensure a safe work environment.
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