This 30-hour per week position offers flexible working arrangements and requires occasional travel to various Devon sites. The successful applicant will join an inclusive, supportive environment with numerous benefits, including ample annual leave, opportunities for professional development, and access to health and wellness resources. Candidates with priority status, including those identified as 'At Risk' within the NHS in Devon, are encouraged to apply.
Were excited to offer a fantastic opportunity to lead our customer-focused Learner Support Services team. As the operational lead, you\'ll manage a team that provides first-level support for all learning and development queries from colleagues across the Trust. They will also play a key role in training administration, handling learning management system (LMS) queries, coordinating training events, and supporting funding applications for external learning.
Your team will be a vital part of the wider People Development and Education Service while embracing technology to make the customer experience smoother and more efficient. This hybrid role offers flexibility, with the option to work from any of our Devon sites (Exeter, Barnstaple, or Bideford) and remotely from home. However, some travel between Trust sites will be required, as your team work across all these locations.
For more detail about the main duties of this role, please see the job description section below. As a key member of the Royal Devon University Healthcare NHS Foundation Trust, you will be joining an exceptional team working together to help our patients to stay healthy, when they need it most.
About us
For more information on the Job Description and Responsibilities please click the link below.
More detail about the role Were looking for a dynamic, customer-focused operational team leader to manage our Learner Support Services team. This team plays a key role in administering learning through the Trust's LMS and providing support for various training and education centres of excellence, including clinical skills, practice education, leadership/management development, and funding for learning applications.
Your team will also help ensure the smooth running of training programs by managing room bookings, coordinating with training suppliers, preparing materials, and tracking attendance. Additionally, youll support our comprehensive induction programme, ensuring all new starters receive a warm welcome.
This role is essential in helping us create reports and dashboards to share valuable data with the wider Trust, showcasing the impact of our learning and development activities. Its an exciting time as we explore digital solutions to improve the learning experience for everyone at the Trust. The post holder will play a key role in supporting changes as part of the People Digital Transformation project and other ongoing initiatives, so experience leading change is important.
Youll also be responsible for developing, implementing, and maintaining processes that ensure smooth operations in our busy, evolving environment. This includes monitoring the timeliness, consistency and quality of training data used in the collation of monthly compliance reports and ensuring the accurate recording of external learning funding applications that feed into monthly budget reports, divisional spend statements and, where required, submissions to external bodies. Youll also work closely with other teams to resolve any issues quickly and prevent them from happening again.
The ideal candidate will have a solid understanding of LMS administration, be highly customer-focused, adaptable, and experienced in managing a team.
Working Pattern: 30 hours per week, Flexible
Interview Date: 23rd January 2025
For further information please contact: Alexa Sanders, Head of Culture, Leadership and People Development via email at
As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.
Preference will be given to staff with Priority and 'At Risk' status including NHS At Risk staff throughout Devon.
The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.
The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.
Benefits
We will work together to maintain a culture that develops and supports you and your team.
This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we'll help you get there.
Looking after you is important to us.
We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies.
If you're starting out in the NHS, you'll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays.
You'll benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.
Salary is not the only financial benefit
You'll have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers.
You will also have access to other benefits including:
National discount services such as the Blue Light Card and Health Service Discounts.
Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter
Car lease schemes.
The NHS Pension scheme (one of the most generous and comprehensive in the UK).
Cycle to work scheme
These are just a few of the benefits available if the role is something you are interested in, we'd love to hear from you.
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