Receptionist/ Clerical AssistantinManchesterinManchesterPUBLISHED FRI 28 FEB 2025

An exciting opportunity has arisen in the Proton Beam Therapy Service for an enthusiastic individual to join the admin, clerical and patient support team. The post holder will be responsible for a wide range of clerical and administrative duties and will be the first point of contact for many patients; they will be an essential part of the team assisting patients as well as colleagues and visitors to the department. It is preferable for candidates to have some experience of working in a healthcare setting but not essential as training will be provided for this specialised role

This post is part time 30hrs a week over 4 days - 12 month contract.

Example shifts include 7am-3pm and 11am-7pm with occasional weekend work (approximately 2-3 per year).

Closing Date: 10th March

Interview: 14th March

The receptionist is an essential part of the clerical, admin and support team for the department and will include meeting and greeting patients on arrival to the department, answering telephone enquiries, creating, amending and out-coming appointments as well as management of the department reception areas. This role includes a range of administrative duties, using Trust systems to record and maintain patient records. Good IT skills in addition to the willingness and commitment to learn multiple Trust IT systems are necessary.

Applicants should possess excellent communication skills as they will be supporting patients and carers of all ages, including a large number of paediatric patients and families travelling from all over the UK.

Applicants should have a strong team work ethic and be willing to interact with a range of professions.

As a novel service flexibility is essential to meet the needs of an evolving workload. Therefore, the post holder will need to have a flexible attitude to work, with the ability to adapt when the service requires. Current clinical hours of the service are covered by a range of shift patterns as described in the job description and are distributed evenly amongst the team.

About us

Communication Skills

• Meet and greet patients attending the Proton Beam Therapy Centre
• Using effective communication skills when dealing with enquiries, providing empathy and reassurance to service users, relatives and visitors who may become aggressive, or emotionally distressed, referring them to the appropriate person or department for further assistance
• Exchange information with patients and staff, both verbally and in written format
• Communicate information between departments internally and external

Knowledge, training and experience

• Access patients demographic details on relevant clinical systems and amend as necessary
• Enter patient details onto the relevant clinical systems
• Provide comprehensive advice to patients/relatives regarding appointments
• Track patient case notes in relevant clinical systems
• Deal with queries from patients and other service users, for example GPs, hospital staff, social services, voluntary organisations and Trust management
• Liaise with other members of staff regarding case notes and patient visits
• Resolves issues arising in own role, such as cancellation of patient appointments
• Uses own initiative to liaise with clinical staff where necessary regarding patient queries
• Use patient information systems to assist patients and staff
• Work in Medway system, requiring standard keyboard skills
• Use of office equipment including PCs, fax machine, and phones
• Maintain patient confidentiality at all times
• Follow all relevant policies and legislation
• Post holder is expected to follow all relevant protocols, and standard practice
• Work collaboratively with colleagues to ensure policies are adhered to
• Undertakes surveys/audits as necessary to own work.

Planning and Organisation

• Use own initiative to solve problems referring to manager as necessary
• Books patient transport where applicable and deals with transport queries
• Booking and scheduling of physiotherapy and complimentary therapy and support services on site
• Plan and organise own time and workload activity with prioritisation
• Record all data in an accurate and timely manner
• The post holder will be expected undergo relevant training and to take an active role in own personal development
• The need for flexibility in this role is paramount as the post holder may be required to work in other locations and work flexible shifts

Patient Care

• Undertakes a range of different delegated duties across the Proton Beam Therapy Centre as allocated by the relevant line manager
• Record patient information and data and contribute to the implementation of patients clinical care packages

Freedom to Act

• Works within standard operating procedures, local practices and policies. Works independently with supervision rather than being directly managed

Effort

• Patient transfer
• Handling of non-patient loads
• Manual handling tasks as required

Working Conditions

• Working hours must be flexible to the needs of the service, this may include working weekends
• Expected to participate in all shift patterns

Teaching/Training

• Attends all relevant mandatory training courses
• Maintains own personal development
• Participate in relevant training, meetings and work at The Christie Withington site and other satellites within the network as required
• Assists in the training and/or orientation of clinical support worker and any other students
• Complete Christie Care Certificate as mandated by the Trust
• Required to demonstrate tasks and duties to new and less experienced members of the team