Medical Secretary inSwindon inSwindon PUBLISHED WED 16 OCT 2024

Band 3: £24,071 to £25,674 a year pro rata per annum FIXEDTERM GOOD SALARY

NHS

Great Western Hospitals NHS Foundation Trust rAXmZHa9

Great Western Hospitals NHS Foundation Trust is seeking a part-time Medical Secretary for their busy ENT secretarial team in Swindon, on a fixed-term contract for 9 months (28 hours per week). The role entails performing essential secretarial duties, such as typing clinical letters, managing correspondence, and handling phone inquiries with professionalism and efficiency. The successful candidate will serve as a key communication link between patients and healthcare professionals, requiring excellent organisational and prioritisation skills, along with a solid understanding of medical terminology.

Candidates must possess previous secretarial experience, a minimum of GCSE Grade C in English, and RSA typing or equivalent keyboard skills. Attention to detail and accuracy are crucial, and while experience with Careflow and good IT skills are preferred, training will be provided. The Trust promotes personal development and encourages innovative contributions from staff. Interested applicants are invited to contact Debby Lester, Operational Support Manager, for more information.

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Secretarial experience essential!

Part time (28hrs) Fixed Term Contract for 9 months.

We are looking for friendly and enthusiastic people to join our very busy ENT secretarial teams.

You will be required to undertake all secretarial duties including typing and dealing promptly with general correspondence and answering phone queries professionally, courteously and efficiently.

Providing a comprehensive secretarial service, the role will involve typing clinical letters with extreme accuracy within the agreed Trust wide targets and providing a central point of communication for patients and other healthcare professionals regarding treatments and consultation.

The successful candidate will have excellent communication, organisational and prioritisation skills. You will be required to interact with clinicians, patients and other staff colleagues directly and via phone and email, to ensure all requirements are met. GCSE Grade C or above in English and RSA typing or equivalent keyboards skills are also essential as is accuracy and attention to detail. Previous experience of Careflow as well as good IT skills would be beneficial.

Some training will be given but an understanding of medical terminology would be an advantage. The Trust actively encourages personal development and will be committed to supporting you to develop your skills in an environment where new ideas are welcomed and encouraged.

For further information please contact - Debby Lester, Operational Support Manager - on or email

About us
Please see attached job descriptions and person specification for both roles.

This job description is not intended to be exhaustive, and it is likely that duties may be altered from time to time in the light of changing circumstances, in discussion with the post holder. This role profile is intended to provide a broad outline of the main responsibilities only. The post holder will need to be flexible in developing the role with initial and on-going discussions with the designated manager.

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More about the NHS

The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values. Learn more...

Useful skills for a Medical Secretary: Click to view

To work as a Medical Secretary in the UK, you should possess a combination of technical, administrative, and interpersonal skills. Here are the key skills and qualifications that are often required:

Essential Skills:

1. Organizational Skills: Ability to manage multiple tasks, prioritize effectively, and keep track of appointments, medical records, and correspondence.

2. Communication Skills: Strong written and verbal communication skills to interact with healthcare professionals, patients, and other stakeholders.

3. Computer Literacy: Proficiency in using Microsoft Office (Word, Excel, Outlook) and medical software (like NHS systems, EMIS, or SystmOne).

4. Typing Skills: Fast and accurate typing skills are essential for transcription and data entry.

5. Attention to Detail: Accuracy is critical when handling patient records, medical documents, and databases.

6. Confidentiality Awareness: Understanding of patient confidentiality and data protection laws (e.g., GDPR) to ensure sensitive information is handled appropriately.

7. Knowledge of Medical Terminology: Familiarity with medical terminology, procedures, and anatomy to understand documents and communicate effectively in a healthcare environment.

8. Customer Service Skills: Ability to assist patients and address their inquiries empathetically and professionally.

9. Teamwork: Ability to work within a multidisciplinary team and collaborate with healthcare professionals.

10. Problem-Solving Skills: Capacity to handle issues that may arise and find solutions quickly.

Qualifications:

- Education: A minimum of GCSEs in English and Maths is usually required. A qualification in business administration or medical administration can be advantageous.

- Experience: Previous experience in an administrative role, especially in a healthcare setting, is beneficial but not always essential.

- Professional Development: Consider obtaining certifications related to medical administration or secretarial work to enhance your qualifications.

Additional Skills:

- Time Management: Ability to manage time effectively and meet deadlines.

- Adaptability: Flexibility to handle changing workloads and environments in a busy medical practice.

- Knowledge of NHS Protocols: Understanding of NHS procedures, policies, and regulations can be helpful.

Conclusion

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