Customer Service Advisor - Bank inAvonmere Care Home inAvonmere Care Home PUBLISHED WED 6 NOV 2024

BANK

Avery Healthcare Group Ltd. rU0DtSVz

Opportunity to work in a prestigious and award-winning care home environment.

Engaging role that involves direct interaction with residents and their families, enhancing communication skills.

Regular working hours (9 AM - 5 PM) provide a good work-life balance.

Access to professional development opportunities, including various apprenticeships.

Participation in a caring and supportive team culture that values recognition and celebrates hard work.

Employee benefits including leisure and retail discounts, enhancing overall job satisfaction.

Avery Healthcare is looking for a well-organized and enthusiastic Customer Service Advisor to join their award-winning team at Avonmere Care Home in Bristol. The role involves providing a positive public image at the reception and serving as the first point of contact for residents and visitors, both in person and over the phone. Key responsibilities include managing the reception area, assisting with show rounds, following up on sales inquiries, and supporting the Home Administrator.

Candidates should possess effective interpersonal skills, a professional telephone manner, and a good knowledge of Microsoft Suite. Ideally, applicants should have at least two years of experience in customer service. The position operates on a 9 AM - 5 PM shift and requires a DBS check and proof of eligibility to work in the UK. Avery Healthcare values a caring and supportive atmosphere, fostering employee development and offering various benefits.

As one of the largest providers of luxury elderly care homes in the UK, Avery Healthcare believes that the later years of our residents' lives should be as enriching as any other. The company is seeking a well-organized, enthusiastic, and dedicated individual to join their friendly, award-winning team as a Customer Service Advisor at the Avonmere Care Home in Bristol.

The Customer Service Advisor will be responsible for providing a positive and welcoming public image at the first point of contact, both in person and by telephone. They will support the home by assisting with the process of show rounds, actively following up and managing any sales enquiries through to admissions, and supporting the Home Administrator as required.

About us
Package Description: Shift Details: 9 AM -5 PM
At Avery Healthcare we believe in caring for those who care for our residents; we recognise and celebrate our hard-working colleagues, support your career development with a variety of apprenticeships, and provide you with access to a range of leisure and retail discounts.
We are now seeking a well-organised, enthusiastic, and dedicated individual to join our friendly, award-winning team as Customer Service Advisor.
ABOUT THE ROLE
Your focus as Customer Service Advisor will be to support the Home by providing a positive and welcoming public image at the first point of contact, both in person, and by telephone.
Other responsibilities will include:

Being responsible for the reception area and ensure it is always presented to a high standard.

Supporting with the process of show rounds.

Actively following up and manage any sales enquiries through to admissions.

Assisting the Home Administrator as required.
ABOUT YOU
To be successful in your application, you will live our values of caring, supportive, honest, respectful, and accountable in all that you do.
Our ideal candidate must:

Have effective interpersonal skills and professional telephone manner.

Be computer literate with a good working knowledge of MS Suite.

Demonstrate a positive attitude to all residents and visitors.

Ideally have previous experience in working in a customer service role for a minimum of two years.
ABOUT AVERY
As one of the largest providers of luxury elderly care homes in the UK, we believe that the later years of our residents' lives should be as enriching as any other.Our vision of creating meaningful lives together is reached by the exceptional care and experience we proudly offer throughout our growing portfolio of over 100 care homes whilst establishing ourselves as the preferred choice for residents and employees.
Please note this role will require:

A DBS Disclosure check, the cost of which will be met by Avery Healthcare.

Proof of eligibility to work in the UK.
This advert may be withdrawn prior to the advertised deadline depending on the volume of applications received and business needs.

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Useful skills for a Customer Service Advisor - Bank: Click to view

To work as a Customer Service Advisor in the UK, you should possess a variety of skills and qualities that will enable you to effectively assist customers and enhance their experience. Here are some important skills needed for the role:

1. Communication Skills: Strong verbal and written communication skills are essential for explaining information clearly and listening to customer inquiries and concerns.

2. Interpersonal Skills: The ability to build rapport with customers, work well in a team, and interact politely with people from diverse backgrounds is crucial.

3. Problem-Solving Skills: You should be able to quickly assess situations, understand customer needs, and offer effective solutions to problems.

4. Customer Focus: A genuine interest in helping others and a commitment to providing excellent service are key attributes for a successful Customer Service Advisor.

5. Patience and Empathy: Dealing with frustrated or upset customers requires a patient demeanor and the ability to empathize with their feelings.

6. Attention to Detail: Being able to accurately capture customer information and ensure that all customer transactions or inquiries are handled correctly is important.

7. Time Management: Effective prioritization and the ability to manage multiple tasks while maintaining a high level of service can improve overall efficiency.

8. Adaptability: The ability to adjust to changing situations, new products, or services and customer preferences is vital in a fast-paced work environment.

9. Computer Literacy: Familiarity with customer relationship management (CRM) software, Microsoft Office products, and other relevant technology is often required.

10. Teamwork: Collaborating with colleagues to ensure a seamless customer experience is important, as many customer service roles can involve working as part of a team.

11. Conflict Resolution: Skills in managing and resolving conflicts are beneficial when dealing with challenging customer interactions.

12. Product Knowledge: Understanding the products or services offered by your employer will help you provide accurate information and advise customers effectively.

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