Endoscopy Receptionist inScunthorpe inScunthorpe PUBLISHED TUE 10 DEC 2024

Band 2 PERMANENT
MENTAL HEALTH NHS

Northern Lincolnshire and Goole NHS Foundation Trust r2AQ6L2l

Positive Impact on Patient Care, As an Endoscopy Receptionist, you play a crucial role in coordinating patient appointments and admissions, directly contributing to the provision of timely healthcare services.

Diverse Working Environment, The role includes cross-site working and opportunities to interact with various departments, enhancing exposure to different facets of healthcare.

Flexible Working Arrangements, The Trust supports flexibility to accommodate personal needs and work-life balance, making it easier to manage both professional and personal responsibilities.

Commitment to Health and Well-being, The organization prioritizes the physical and mental well-being of its staff, fostering a supportive and healthy work environment.

Career Development Opportunities, Being part of a dynamic healthcare team at a reputable NHS Foundation Trust provides valuable experience and may open doors for future career advancements within the NHS.

Supportive and Inclusive Culture, The Trust values diversity and inclusion, ensuring that all staff members are respected and empowered to contribute their unique perspectives.

Recognition and Valued Contributions, The organization emphasizes the recognition of staff contributions, which promotes a positive working atmosphere and encourages high performance.

The Northern Lincolnshire and Goole NHS Foundation Trust is seeking a dynamic Endoscopy Receptionist for the Scunthorpe General Hospital's Endoscopy Department. This role involves providing face-to-face and telephone support to patients, coordinating appointments, admissions, and managing health records in compliance with the Trust’s Patient Access Policy. Responsibilities also include liaising with clinical and clerical staff regarding patient management, handling inquiries, and being flexible in work locations as needed.

The Trust emphasises a supportive and inclusive work environment, promoting flexible working arrangements to enhance employee well-being and work-life balance. They are committed to diversity in their workforce and encourage applications from individuals regardless of background. The role contributes directly to the patient care experience, and the Trust values the unique perspectives each employee brings to improve outcomes for patients.

Scunthorpe General Hospital, Endoscopy Department are looking for a dynamic receptionist to join their team.

To receive and assist patients face to face and by telephone in the Endoscopy Unit. This may also include cross site working, off-site reception areas and contact centres.

To co-ordinate and enter onto the hospitals system(s) all appointments/investigations/admissions/discharges directly with the patient or referrer, in accordance with the Trust's Patient Access Policy, and all relevant information/preparation is made available within agreed timescales.

To prepare health records for new and follow up attendances and admissions ensuring all relevant correct and up to date documentation is available and filed according to instructions.

Responsible for retrieval, movement, and management of health records, aided by tracking systems, in accordance with Trust policy, including resolving issues of missing notes.

Liaise with the appropriate staff clinical and clerical staff regarding DNA's and cancellations, taking appropriate action to ensure patients are managed in accordance with the Trust's Patient Access Policy.

Retrieve and disseminate all admission and theatre lists to appropriate staff or areas as required.

To deal with general enquiries, including telephone calls relating to patient's admissions, taking messages and action as and when required.

To be flexible, even at short notice, about working location where service needs within the Group require.

About us

For more detailed information, please read the job description linked below.

As a Trust we are keen to offer and encourage flexible working opportunities to address health and wellbeing and work-life balance for our employees, this will have a positive impact on the care we provide.

Flexible working is part of a wider commitment to improve the quality and experience of working life and we recognise that it is a key contributor for the recruitment and retention of our employees.

We therefore support and encourage open conversations around a specific working pattern to suit your work-life balance or a multi-role career, if it works for you and works for the role, we'll do our best to make it happen.

Local flexible working arrangements are developed in partnership between the line manager and employee in order to ensure equality of access to flexible working, as far as practicable, regardless of role, shift pattern, team or pay, based on: patient/service user and staff experience, service delivery and work-life balance of colleagues.

We are committed to creating and maintaining a fair and supportive working environment and culture, where contributions are fully recognised and valued by all and staff feel empowered to carry out their duties to the best of their abilities. As employers we are committed to promoting and protecting the physical and mental health and well-being of all our staff. This underpins our values as set out in the NHS Constitution, supports us to be an Employer of Choice and ultimately enables our employees to support the effective care of our patients.

We strongly value the different perspectives and ideas a diverse workforce brings to deliver better outcomes for our patients. We welcome applications irrespective of peoples age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances.

To learn more about Northern Lincolnshire and Goole NHS Foundation Trust, and discover the unique benefits on offer to employees, view our latest videos, plus more, please visit our recruitment website at www.jobsincare.com/job/jbnseJ32
In line with the General Data Protection Regulation (GDPR), the Recruitment & Workforce team will use and hold your personal data for the intended purpose and in line with the Recruitment & Workforce Privacy Statement.

We are committed to safeguarding the welfare of children/vulnerable adults and expect the same commitment from all staff and volunteers.

Please be aware that all new employees starting work with us will be charged for the cost of their DBS check, if it is required for their role.

More information related to this job opportunity, from jobsincare:

Possible interview questions for this job Click to view Start practice interview NEW!

Please wait...this will take a moment...

More about the NHS

The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values. Learn more...

More about MENTAL HEALTH

Mental health has emerged as a critical issue in the United Kingdom, particularly in the wake of the COVID-19 pandemic. The crisis highlighted the fragility of mental well-being across different demographics, from children and adolescents to adults and the elderly. It has sparked a wider conversation about the importance of mental health care, accessibility, and the stigmas often associated with mental illnesses. Learn more...

Useful skills for an Endoscopy Receptionist: Click to view

To work as an Endoscopy Receptionist in the UK, you'll need a variety of skills and qualifications. Here are some key skills and attributes that are typically required or beneficial in this role:

Administrative Skills

1. Organizational Skills: Ability to manage multiple tasks, appointments, and patient records efficiently.

2. Data Entry: Strong typing skills and attention to detail when entering patient information into systems.

3. Multitasking: Capability to handle various tasks simultaneously, such as answering phone calls, scheduling appointments, and managing paperwork.

4. Time Management: Ability to prioritize tasks effectively to ensure smooth operation.

Customer Service Skills

1. Communication Skills: Excellent verbal and written communication skills to interact with patients, healthcare staff, and other stakeholders.

2. Empathy: Understanding and compassion for patients who may be anxious or concerned about their procedures.

3. Patient Interaction: Skills in managing front desk interactions and ensuring a welcoming environment for patients.

Technical Skills

1. Familiarity with Healthcare Systems: Experience using electronic health record (EHR) systems or practice management software is often required.

2. Basic IT Skills: Proficiency in using computers, including word processing and spreadsheet software.

Knowledge

1. Understanding of Medical Terminology: Familiarity with medical terms related to endoscopy and general healthcare can be very helpful.

2. Healthcare Regulations: Awareness of data protection laws, such as GDPR, and patient confidentiality standards.

Personal Attributes

1. Attention to Detail: Ability to ensure accuracy in documentation and patient information.

2. Problem-solving Skills: Capability to handle unexpected situations or inquiries from patients effectively.

3. Team Player: Willingness to collaborate with medical professionals and other administrative staff.

Experience and Education

1. Previous Administrative Experience: Experience in a medical or healthcare setting can be advantageous but is often not mandatory.

2. Qualifications: While formal qualifications may not be strictly required, GCSEs in English and Mathematics are often preferred. Additional qualifications in healthcare administration can be beneficial.

Additional Requirements

1. Professionalism: Maintaining a professional demeanor at all times, especially during patient interactions.

2. Flexibility: Willingness to adapt to changes in schedules and procedures as needed.

Training

On-the-job training may be offered by employers, so it's essential to be willing to learn specific protocols and procedures related to endoscopy and the role of the receptionist.

More from Northern Lincolnshire and Goole NHS Foundation Trust

Pharmacy Support WorkerinScunthorpe

Medical Laboratory AssistantinBoston

Assistant Practitioner Community TherapyinGrimsby

inScunthorpe

53.58760452270508 -0.6676028966903687 Scunthorpe

in Scunthorpe click to show distance

Click to enable the interactive map at this job's location

Locations are approximate. Learn more

What might it look like to work here?
Stand by, we'll show you...

This image is not representative. Learn more