Receptionist inHope Valley inHope Valley PUBLISHED FRI 1 DEC 2023

PERMANENT

Evelyn Medical Centre rb5XrpvJ

The following are the core responsibilities of the Reception Team:

Maintain and monitor the practice appointment system.
Process personal, telephone and e-requests for appointments.
Answer incoming phone calls, transferring calls or dealing with callers' requests appropriately.
Signpost patients to the correct service.
Initiating contact with responding to, requests from patients, team members and external agencies.
Clinically code data on Emis.
Photocopy documentation as required.
Data entry of new and temporary registrations and relevant patient information as required.
Input data into patients' healthcare records as necessary.
Manage all queries as necessary in an efficient manner.
Maintain a clean, tidy, effective working area always.
Support clinical staff with general tasks as requested.
Action incoming emails and correspondents as necessary.
Scan patient related documentation and attach scanned documents to patients' healthcare records.
Complete opening and closing procedures in accordance with the duty rota.
As required support Dispensary in the management of repeat prescriptions, ensuring they are processed and accurately and efficiently.

We have a number of openings within our Reception Team at Evelyn Medical Centre.

We are located in Hope Valley in the stunning Peak District which has stunning views for your journey to work. You will have busy but varied days which is well supported by a friendly team and a cup of tea!

We are currently looking to recruit both full and part time team members.

It is the responsibility of each receptionist to assist in the smooth running of the Practice in general, and the reception area, and to project a positive and friendly image to our patients and other professionals who may contact us either in person, via email or via telephone.

To facilitate patients accessing the clinical care provided by the practice.

To support the GPs and Nurses in providing that care.

To act as first point of contact for anyone accessing the practice

The following are the core responsibilities of the Reception Team:

Maintain and monitor the practice appointment system.
Process personal, telephone and e-requests for appointments.
Answer incoming phone calls, transferring calls or dealing with callers' requests appropriately.
Signpost patients to the correct service.
Initiating contact with responding to, requests from patients, team members and external agencies.
Clinically code data on Emis.
Photocopy documentation as required.
Data entry of new and temporary registrations and relevant patient information as required.
Input data into patients' healthcare records as necessary.
Manage all queries as necessary in an efficient manner.
Maintain a clean, tidy, effective working area always.
Support clinical staff with general tasks as requested.
Action incoming emails and correspondents as necessary.
Scan patient related documentation and attach scanned documents to patients' healthcare records.
Complete opening and closing procedures in accordance with the duty rota.
As required support Dispensary in the management of repeat prescriptions, ensuring they are processed and accurately and efficiently.

We have a number of openings within our Reception Team at Evelyn Medical Centre.

We are currently looking to recruit both full and part time team members.

To facilitate patients accessing the clinical care provided by the practice.

To support the GPs and Nurses in providing that care.

To act as first point of contact for anyone accessing the practice

More information related to this job opportunity, from jobsincare:

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Useful skills for a Receptionist: Click to view

To work as a receptionist in the UK, you'll need a mix of technical, interpersonal, and organizational skills. Here are some key skills and qualities that are typically required:

Technical Skills:

1. Computer Proficiency: Familiarity with word processing, spreadsheet software, and email systems. Knowledge of office management software and appointment scheduling tools can be beneficial.

2. Telephone Skills: Ability to handle calls professionally, take messages accurately, and use telephone systems effectively.

3. Data Entry: Attention to detail when inputting and managing information in databases.

Interpersonal Skills:

1. Communication Skills: Strong verbal and written communication skills to interact effectively with clients, visitors, and staff.

2. Customer Service Skills: Ability to provide a warm and friendly welcome, as well as address inquiries and concerns in a professional manner.

3. Problem-Solving: Capability to handle unexpected situations calmly and effectively.

Organizational Skills:

1. Time Management: Ability to prioritize tasks, manage appointments, and keep the reception area running smoothly.

2. Multitasking: Skill in handling various tasks simultaneously, such as answering phones, greeting visitors, and managing paperwork.

3. Attention to Detail: Ensuring accuracy in message-taking, appointment scheduling, and maintaining records.

Personal Qualities:

1. Professionalism: A keen sense of professionalism in appearance and behavior, as the receptionist represents the company.

2. Adaptability: Flexibility to adapt to different situations and changes in the work environment.

3. Teamwork: Ability to work collaboratively with other staff members in a busy office.

Additional Considerations:

- Experience: Previous experience in customer service or office administration can be advantageous.

- Language Skills: Proficiency in multiple languages can be a plus, especially in multicultural environments.

- Health and Safety Awareness: Basic understanding of health and safety regulations to ensure a safe work environment.

inHope Valley

53.34886169433594 -1.7479244470596311 Hope Valley, Derbyshire

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